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Reviews of Holiday Inn Express Cleveland Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Cleveland Downtown, an IHG Hotel
629 Euclid Ave, Cleveland, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 676 out of 1398 reviews" "
Rating 8 - Good. 345 out of 1398 reviews" "
Rating 6 - Okay. 185 out of 1398 reviews" "
Rating 4 - Poor. 100 out of 1398 reviews" "
Rating 2 - Terrible. 92 out of 1398 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities
Found it odd that room had a mini fridge but no microwave
Stayed 1 night in May 2024

2/10 Terrible

Sharon

Traveled with partner
Check in was too rushed, keys were not properly programmed and did not work. No explanation on internet. Very dimly lit lobby.
Stayed 1 night in May 2024

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and larger. We loved the high ceilings. The breakfast was amazing.
Stayed 2 nights in Mar 2024

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Cleanliness
location a little sketchy, but building is cool and easy. Paint job is awful and needed dusting
Stayed 2 nights in May 2024

6/10 Okay

Heidi

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location and type of building was nice....but place needed dusting and paint job was bad.
Stayed 1 night in May 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to Progressive Field
Stayed 1 night in May 2024

10/10 Excellent

Shawntel

Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The room was perfect.
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

6/10 Okay

donald, albion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from BKubik on May 5, 2024
Thank you for your review

8/10 Good

Debbie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

6/10 Okay

Kelly

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Thank you for your review!

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan of the elevators, and the breakfast area could use some updating, but the rooms were nice and the beds were comfortable.
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a huge room. Quiet.
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

6/10 Okay

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Thank you for your review!

2/10 Terrible

MaryBeth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs a complete overhaul. The best thing about it is the location, walkable to stadium, arena, and Rock and Roll Hall of fame. The lobby is unwelcoming/uninviting. There were stains on the gym floor. We exited the back side of the lobby and were greeted by disgustingly smelly garbage and grease(?) on the ground. Our room, while large was not good. The floor near the waste and recycle bins was sticky. That giant soaker tub is ridiculous, it would take forever to fill and is unappealing. The steps up to it made it dangerous to get in and out of the shower. All of the grout on the tile floor in the bathroom was pulverized, almost like it was dirt. Our king bed didn't have a second nightstand even though there was room. We could hear everything from our neighbors though the adjoining door (and I mean everything) and had to sleep with headphones on. They need to get rid of this and put in proper insulation.
Stayed 4 nights in Apr 2024
Response from BKubik on May 5, 2024
I apologize you experienced some issues during your stay.

2/10 Terrible

Peter

Traveled with partner
Disliked: Staff & service, amenities
I would not recommend staying at this place. We arrived a little earlier than check in time and was not allowed to check in which is understandable. We came back at 4 which is the stated check in time. We couldn’t check in because they said system was down but the people in line behind were checking in. When we asked why they told us our room wasn’t available yet. They couldn’t reach anyone from housekeeping After 30 minutes of waiting and watching others check in I asked again They said our room still isn’t available and just said do you want refunded and were extremely rude. They didn’t even consider our plans that were being ruined and had zero sympathy when told about them. This was probably the worst customer service we have ever experienced and will never stay here in the future
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
I apologize you experienced some issues during your stay.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

4/10 Poor

Britney

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from BKubik on May 5, 2024
Thank you for your review

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to everything!
Stayed 3 nights in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

8/10 Good

CONSTANCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Loved the Architecture
Stayed 4 nights in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

8/10 Good

Julie

Traveled with family
Disliked: Property conditions & facilities
Very old building but great location
Stayed 4 nights in Apr 2024
Response from BKubik on May 5, 2024
Come see us again soon!

10/10 Excellent

Hariom

Stayed 1 night in Mar 2024
Response from BKubik on May 5, 2024
Come see us again soon!

10/10 Excellent

Paul, Boiling Springs

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from BKubik on Apr 12, 2024
Thank you Paul come see us again soon!

8/10 Good

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old bank turned hotel. Nice high ceilings and hard wood floors. Elevators worked fast even though old. Staff was amazing and helpful and very friendly. In a great area of downtown walk to Rocket Mortgage arena. The second door look on room did I not work, telephone not connected and flush mechanism on toilet broke. They did fix it right away for us
Stayed 4 nights in Apr 2024
Response from BKubik on Apr 12, 2024
Come see us again soon!

10/10 Excellent

Kevin, DEFIANCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from BKubik on Apr 6, 2024
Thank you Kevin for your feedback!

10/10 Excellent

Victor, Chicago

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! So many restaurants and things to do. Very near the House of Blues so concert options are super close as well. Shopping, parking, it’s all there. Staff could not be any friendlier! Loved this hotel!
Stayed 1 night in Mar 2024
Response from BKub on Apr 1, 2024
Thank you Victor!! We really appreciate all of your feedback!

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk to many events.
Stayed 1 night in Mar 2024
Response from BKub on Apr 1, 2024
Thanks Tracy, come visit us anytime!

6/10 Okay

Caitlin

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel itself was okay, very average but was sold on luxury. It smelled horrible, like an old grandma or hot garbage every morning. Whoever our neighbors were constantly was having people in and out and standing in the hallways. We had a child with us and there were MANY women dressed risqué every morning in the lobby even though the area is very much so catered towards children. The room was very spacious but very dated. And the elevators are terrifying, very very dated, small and do not work properly at all. The staff seems okay, but like they don’t want to be there.. which i wouldn’t either if i had to sit in that smell all day.
Stayed 2 nights in Mar 2024
Response from BKub on Apr 1, 2024
We are sorry you feel this way Caitlin.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from BKub on Apr 1, 2024
Come see us again soon Sarah!

6/10 Okay

JoAnna

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It wasn't terrible...but definitely needs some upgrades.
Stayed 3 nights in Mar 2024
Response from BKub on Apr 1, 2024
Thank you for your feedback JoAnna

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from BKub on Apr 1, 2024
Thank you Brian, come again soon!

6/10 Okay

Missy

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
downtown close to alot
Stayed 1 night in Mar 2024
Response from BKub on Apr 1, 2024
Thank you Missy for your feedback!

10/10 Excellent

Audrey, Washington Court House

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that this property was right in downtown! Very clean and pretty building. Definitely recommend and plan to stay again in the future.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Audrey!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful great experience.
Stayed 4 nights in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Joseph!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
LOVE coming to this hotel!
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Christina!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot that gives you easy walking access to downtown Cleveland.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Joe!

4/10 Poor

Jonathon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was a joke. Very overcooked food and multiple un stocked items. The jetted tub in my room was insanely loud and vibrated the floors and ceiling of the adjoining rooms. I asked the other patrons. No smart tv’s at all with no access to streaming apps outside of the electronic devices you bring yourself. WiFi is very spotty and slow. Out of the four 100yr old elevators they have only two were even in working conditions. Would not recommend outside the location is awesome for other places to drink eat and hang out in a very close proximity to the hotel.
Stayed 2 nights in Mar 2024
Response from BKub on Mar 25, 2024
I apologize your stay was not excellent. We strive to prove excellent service and hope we can succeed the next time you stay with us Jonathon!

10/10 Excellent

Emily

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Emily!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Holly!

4/10 Poor

Domonique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to check out immediately. This hotel needs to be updated asap! My room had a horrible smell and the jetted tub was gross. Staff was nice but this place needs renovated. Only thing i can say is YUCK!!!
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
I am so sorry Domonique we did not provide excellent service. I hope you will give us another chance

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting historic building
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Steven!

6/10 Okay

Jordan

Stayed 2 nights in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon Jordan

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Hopefully we will be able to provide better service the next time you visit Michael.

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service
Property is old in many.places needs updating.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
We hope to provide you with better service the next time you are in the area William!

8/10 Good

Chayse

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
4 stars
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Chayse!

10/10 Excellent

Cheryl

Liked: Property conditions & facilities
Walking distance to Rocket Fieldhouse. Many dining choices. Close to theater district.
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Cheryl!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 thumbs up
Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Joseph!

8/10 Good

David

Stayed 1 night in Mar 2024
Response from BKub on Mar 25, 2024
Come see us again soon David!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Express in downtown Cleveland is in a very unique vintage bldg. The room was big, even had a small kitchen and living room area. Beds were AMAZINGLY cozy and comfortable. It was a FABULOUS night's stay! I was bummed that I saw FREE PARKING advertised but in reality Valet was the only choice for $40 so that added a bunch to the room cost. That was the only unexpected thing that disappointed me.
Stayed 1 night in Feb 2024
Response from BKub on Mar 25, 2024
Come visit us again soon Jennifer!