Pillowtop beds, desk, laptop workspace, blackout drapes
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Reviews of Holiday Inn Columbus Dwtn-Capitol Square

3 out of 5
Holiday Inn Columbus Dwtn-Capitol Square
175 East Town St, Columbus, OH

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1002 reviews" "
Rating 8 - Good. 339 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 74 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Ohio theatre
Stayed 1 night in May 2024

6/10 Okay

Brien

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms are clean, but a little tired and the outside noise is very clear in the room.
Stayed 1 night in Apr 2024

10/10 Excellent

Md Monir

Arrangements was great
Stayed 3 nights in Apr 2024

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, and the staff was very friendly
Stayed 1 night in Apr 2024

8/10 Good

Savannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience we only stayed one night for the Dan Shay concert but overall it was perfect
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updating
Stayed 1 night in Apr 2024

6/10 Okay

Matthew R., New Middletown

Traveled with family
Liked: Staff & service
The hotel is in a nice location, easy to get in and out of with your vehicle. The hotel inside is clean and the staff was very helpful and courteous. Our only issue was a clogged shower that filled up as we used it. Overall a good experience.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to the Ohio Theatre to see a show. After check-in, you can just use your keycard to enter the parking lot, park behind the building and then enter through the back door. Room was clean with nice Dove soaps in the bathroom. Heat/Air worked great. Knocking the review down one star because the bed was uncomfortable. Some people enjoy a hard bed, but we like a softer bed with lots of pillows. Didn't get great sleep, but there are still lots of other perks to this hotel!
Stayed 1 night in Apr 2024

8/10 Good

Sukesh Sundar

Stayed 2 nights in Apr 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, quite clean.
Stayed 4 nights in Apr 2024

6/10 Okay

Michele

Stayed 1 night in Mar 2024

6/10 Okay

Amber

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Milton

Stayed 1 night in Mar 2024

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
The young man at the front desk was very helpful. The room had a couple of power strips and one was overloaded or had another issue because every time I used the coffee maker, the lamp flickered and the coffee maker turned itself off.
Stayed 1 night in Mar 2024

8/10 Good

Gilbert

Close to Nationwide Hospital
Stayed 1 night in Mar 2024

6/10 Okay

Abagail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was a light out in the bathroom which made getting ready a little difficult but since we were only staying one night I didn’t feel the need to request that it be fixed. There was some noise in the late afternoon but was quiet at night. Close to the event we were attending and many dining options nearby.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

SAJAN, CINCINNATI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody who works in the hotel is friendly courteous and polite. Very good experience right at the heart of downtown Columbus
Stayed 2 nights in Mar 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great experience. the restaurant was good and convenient, breakfast was as well. the people were friendly, place was clean and it was easy to get an Uber.
Stayed 1 night in Mar 2024

6/10 Okay

Teresa

Traveled with partner
Building has seen better days. Walking in the building just looked a little shabby. Elevator smelled of oil. We stayed on the eleventh floor, there was trash and bits of paper in the hallway when we arrived and departed 3 days later.. Room smelled clean, looked reasonably clean but worn. Bathroom was small but clean and stocked. The freezer compartment of the refrigerator was full of frost. We got the impression no one had used the room in a while. Restaurant was overwhelmed at breakfast, hostess was grumpy but the server was friendly. Food was unremarkable.
Stayed 3 nights in Feb 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Guillermo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Refrigerator and Coffee machine in the room did not work. Went to get breakfast and learned that I couldn’t bring it to the room….. and that’s ok … I understand. What I cannot understand is the nasty attitude from the lady in the breakfast area. Killed the entire experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Stayed 3 nights in Feb 2024

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Full breakfast buffet available, with a burger restaurant in the hotel as well.
Stayed 1 night in Feb 2024

8/10 Good

Seth

Stayed 1 night in Feb 2024

6/10 Okay

Justin

Stayed 1 night in Feb 2024

10/10 Excellent

Denise, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything looked like the photos online - no surprises. Friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was polite and answered all my questions. Easy location to get into and great parking.
Stayed 1 night in Feb 2024

6/10 Okay

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fruity
No closet to hang clothes but an open area to hang them which is fine, but housekeeping uses a fruity smelling air freshener and sprayed it all over my business clothes. The smell was very strong.
Stayed 1 night in Feb 2024

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, clean hotel. I would go back.
Stayed 3 nights in Jan 2024

6/10 Okay

Grace

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was supposed to have breakfast included in my stay and they did not let me which was very inconvenient
Stayed 1 night in Jan 2024

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place easy to walk to places
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Traveled with family
Liked: Amenities
Wet friendly staff ease of check in and check out clean rooms when staying in Columbus this the the hotel to stay at
Stayed 1 night in Jan 2024

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in girl was very friendly and accomadating. We were able to check in a little early. Hotel smelled pleasant. Location was great for proximity to arena district.
Stayed 1 night in Jan 2024

10/10 Excellent

Nasser

Stayed 1 night in Dec 2023

10/10 Excellent

Ted T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Stayed 1 night in Dec 2023

2/10 Terrible

Jose

Stayed 4 nights in Dec 2023

10/10 Excellent

Heather

Stayed 1 night in Dec 2023

10/10 Excellent

Huw

Stayed 3 nights in Dec 2023

8/10 Good

Myranda, Warrensville Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023