Ratings based on 1,402 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2018
Pros: Gorgeous building. They kept a lot of the character of the bank in the renovation. The lobby and lobby bar are stunning.
Cons: Speed of valets. Room smelled musty. Maids did not do a complete job.
Location: Perfect downtown location with lots of restaurants and night spots within walking distance.
We enjoyed our stay primarily due to the gorgeous lobby and lobby bar.
Comment from Hotel Management
Feb 16, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for providing feedback on your most recent stay with us. We take pride in providing a positive, memorable experience and are pleased to hear you enjoyed your stay. We look forward to welcoming you back when your travels bring you back to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveler from houston

Great historic experience

Posted Feb 13, 2018
Lovely stay and staff. The stafff was more than willing to accommodate room request, floor, view, etc. We were able to have late check which was very nice and were able to enjoy an afternoon brunch in the hotel.
Comment from Hotel Management
Feb 16, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for providing feedback on your most recent stay with us. We take pride in providing a positive, memorable experience and are pleased to hear you enjoyed your stay. We look forward to welcoming you back when your travels bring you back to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Posted Feb 11, 2018
Beautiful hotel and warm attentive staff. Close to everything downtown!
Comment from Hotel Management
Feb 16, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for providing feedback on your most recent stay with us. We take pride in providing a positive, memorable experience and are pleased to hear you enjoyed your stay. We look forward to welcoming you back when your travels bring you back to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveler from NW Houston

Downtown Houston is amazing

Posted Feb 10, 2018
What a great weekend getaway, awesome hotel and clubs
Comment from Hotel Management
Feb 16, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for providing feedback on your most recent stay with us. We take pride in providing a positive, memorable experience and are pleased to hear you enjoyed your stay. We look forward to welcoming you back when your travels bring you back to Houston!
3 out of 5
by A verified traveler from Houston, TX

Posted Feb 4, 2018
Booked the jacuzzi King Suite..Upon opening the door there was an odor and I had to go get air freshener to spray. The tub jets did not work and my city view?? lol That was a joke too...The beds are horrible I woke up with a back ache...The pillows are no better. Needless to say I will not stay back here and YES this is a real review by a real person!!
Comment from Hotel Management
Feb 11, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank You for taking the time to provide feedback on your experience with us. As guest satisfaction is our top priority we are very sorry to hear we fell short of your expectations. Your feedback has been shared with the appropriate departments to ensure your concerns are addressed in the most expedient manner possible. We hope to better your experience with us when your travels bring you back to Houston.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Good location

Posted Feb 1, 2018
The front desk was extremely friendly and pleasant. Easy to walk around downtown area from this location. Nice hotel considering old building.
Comment from Hotel Management
Feb 2, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback on your most recent stay and for recognizing our awesome staff! We take pride in exceeding guest expectations and are so pleased to hear you enjoyed your stay. We look forward to welcoming you back on your next visit to Houston
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Very nice, clean and upscale feeling hotel

Posted Jan 22, 2018
the only issues (not hotels fault) was that in the area there were some homeless people talking loudly outside late at night interrupting my sleep. the hotel was upscale, nice, and very clean. overall a great experience and i would recommend.
Comment from Hotel Management
Jan 31, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback on your most recent stay with us. We strive to delight our guests and we are so glad to hear you enjoyed your stay! We look forward to welcoming you back on your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler

Personality Galore

Posted Jan 7, 2018
Pros: The hotel is in a historic building and charming area of old downtown Houston.
I experienced a few check-in mishaps that probably could have been avoided, but the staff did their best to make my stay a pleasant one.
Comment from Hotel Management
Jan 31, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for taking the time to provide feedback on your most recent stay with us. We hope to have the opportunity to serve you again when your travels bring you back to Houston.
5 out of 5
Recommended
for Everyone
by A verified traveler

Engaged

Posted Jan 2, 2018
I used the room to propose. The staff was very polite and professional dealing with me while I was very nervous. They were very accommodating while I brought my friends in to help me set up the room for the proposal. The pictures don’t do it justice. It’s very nice and very romantic. Btw, I got a yes!
Comment from Hotel Management
Jan 31, 2018 by Mitchell R., Hotel Management
Dear Valued Guest, Thank you for providing feedback on your most recent stay with us, we are so happy we could assist you in planning your special day! We look forward to welcoming you back on your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great stay!

Posted Dec 30, 2017
We were here for an overnight layover. The hotel is beautiful. Our room was clean & cozy with a nice view. Staff was friendly & helpful.
Comment from Hotel Management
Jan 1, 2018 by Mitchell R., Hotel Management
Thank you for your feedback, we are delighted to hear we exceeded your expectations and look forward to welcoming you back on your next visit!