WE ARRIVED AT NIGHT AND NOBODY OPENED THE HOTEL
Posted May 13, 2015
We arrived around 10 pm and the hotel was closed, nobody opened the door or answered the phone. We tried for almost and hour and nothing happen. I was traveling with my mom and 2 kids so I started looking for an hotel. Later I called Expedia and the after another 45 minutes contacted the hotel and they started giving me instructions and code to access into the hotel. I was already at the other hotel, I asked for a refund because if you booked a hotel you have to be able to get into your room, not 2 hours later.
Now the refused to give me my refund. I feel cheated by the hotel and by Expedia. The worst experience in my trip to France.