Ratings based on 422 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Posted Jun 5, 2017
My stay there was excellent. I recommend it to anyone who would like to stay there.
Comment from Hotel Management
Jun 19, 2017 by Manager, Hotel Management
Thank you very much for recommending our hotel! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities. We look forward to seeing you again soon and make your next stay with us a comfortable experience.
Recommended
for Everyoneby A verified traveler from SF Bay Area
Good basic place to stay
Posted May 20, 2017Good amenities, comfortable beds. Good contintential breakfast, safe location close to track mall with Starbucks, etc. Great service from front desk. Cons are room had strange smell (disinfectant, ammonia, detergent from laundered sheets/towels?), small cramped bathroom, some outside noise with people walking by, conversations. 2nd time staying here, would do it again.
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Our ultimate ambition is to provide a five star experience, and we are happy to learn that our amenities have meet your expectation. Thank you for the compliments of our high standard of housekeeping and acknowledge the effort of our staff to be accommodating as possible. We are glad your stay was comfortable and we can't wait to serve you again on your next visit!
by A verified traveler
Posted Apr 13, 2017
Pros: Ample parking and well lit.
Cons: Need to clean the rooms better, need to upgrade bathrooms and furnitures.
Dirty! Old and musty. Bathroom is gross, need upgrades and/or clean and maintain it better.
Comment from Hotel Management
Apr 24, 2017 by Manager, Hotel Management
I apologize for failing to meet your approval on the quality of accommodation and clean during your visit here in our hotel. Your feedback is reported to our management, this will be verified and called to the attention of our team for corrective measure. I hope we could have the chance to make up for the setback. Kind regards.
by JoAnn
Poor quality and condition overall
Posted Mar 20, 2017 on HotelsI'm not sure how this place is rated as high as it is. Although it was mostly clean, the place is falling apart. There was no water the first day because of plumbing repairs so when we showered at night we had no hot water. The bathroom door was banged up and looked like someone tried to scratch their way out. The lamp shades were broken and falling off. The light switches and plugs were not completely attached. There are holes in the light panels, chunks of wall missing, the hairdryer came off the wall completely, the sink plug had to be pulled up by hand it was so stuck down water wouldn't drain, the tub/shower was at a constant drip, and the so called AC unit was SO loud we couldn't sleep even with ear plugs in. The springs in the beds are shot and you feel like you'll bounce off just turning over. The pillows are SO lumpy it's better to go without. The cleaning staff doesn't seem to care much and were seen most of the time hanging out at the outside table on their phones while folding towels on a dirty table outside. There is junk and old chairs scattered around everywhere. I can't even give more than one star in good conscience and would NEVER recommend this place. We had five rooms total and very very disappointed that we spent the amount we did here. It's barely motel quality.
by Wades from Las Vegas
Good Location, needs extensive renovation
Posted Mar 13, 2017 on HotelsThis hotel has potential, but needs a great deal of updating. It wound up being farther from where we needed to be than we thought. Parking is very tight. Wouldn't stay again. on the upside, managers were very nice and helpful.
by A verified traveler
Close to City of Hope
Posted Mar 10, 2017
Pros: Nothing
Cons: Better beds
Location: Close to City of Hope
The bed wasn't very comfortable. Check in lady was very nice.
Comment from Hotel Management
Mar 17, 2017 by Manager, Hotel Management
I regret that you were disappointed with your stay. Your comment about the will be reported to our management, trust that this is addressed accordingly. We will work hard to further improve our offerings. We hope to see you again soon.
by Ardena
Under delivers. By a mile.
Posted Mar 5, 2017 on HotelsThe room was vastly different than the photos. The walls were filthy. The furniture is very dated. The breakfast has no hot options which is different from the photo. Service is lackluster. Overpriced for what you get.
by A verified traveler
Convenient and close my needs
Posted Mar 1, 2017 on HotelsThe room was close to my needs, and close to most everything, shopping, food etc. The biggest complaint was the bed mattress. It needed replacement, as it rolled downhill to the middle. Not good on the back.You figure the only time that you are really in the room is to sleep, and it should be a better experience.
by PJ from Duarte
Horrible hotel
Posted Feb 24, 2017 on HotelsWhen we arrived in our hotel there was hangers taped to the wall to hang your clothes, there was no running hot water, the room smelled and the air conditioner did not work. They offered to move us to another room however that room had holes in the wall and was not fully patch there was extension cords all throughout the room for your electronic devices. definitely one of the sketchiest and weirdest hotels as I have ever been in.
by Theresa
Not the worst but in no way the best I have stayed
Posted Feb 18, 2017 on HotelsThere is a perfumed odor in the room and I have asthma so it was unpleasant. The king sized mattress was not properly on the box spring so one side of the bed was hard and the other was bowing out over the box spring. The room was clean enough but the smell was a real turn off and I couldn't sleep on their mattress.