Outdoor pool, open 9:00 AM to 7:00 PM, pool umbrellas, sun loungers
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Reviews of City Stay Prime Hotel Apartment

4 out of 5
City Stay Prime Hotel Apartment
Behind Mall Of The Emirates Al Barsha 1, Dubai, Dubai

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 153 reviews" "
Rating 8 - Good. 62 out of 153 reviews" "
Rating 6 - Okay. 16 out of 153 reviews" "
Rating 4 - Poor. 11 out of 153 reviews" "
Rating 2 - Terrible. 4 out of 153 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 9 nights in Feb 2024

6/10 Okay

fahad

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2023

8/10 Good

Laraib

Liked: Property conditions & facilities
Staff was very helpful but the sofas were not clean
Stayed 2 nights in Nov 2023
Response from IRISH on Nov 15, 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again

6/10 Okay

Alyanna Levy

Traveled with family and small children, Traveled with group
Liked: Amenities
The area is big but not all washroom has toiletries we have to ask reception for them. Wondering why we have to pay tourism fee

8/10 Good

Bridget

Traveled with group
Disliked: Cleanliness
DON’T DO IT!
STOP PLEASE READ!!! The hotel staff WAS WONDERFUL but the hotel itself needs to be UPDATED and EXTERMINATED. I have never been on a hotel until now and had ROACHES!!! There are other hotels that have multiple bedrooms and baths that are way better and I wish we had did more research. Find another place until they get this one together!
Stayed 8 nights in Apr 2023

2/10 Terrible

ABDULATIF

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like ‏atmosphere, I don’t recommend it for family.
Stayed 6 nights in Aug 2022

10/10 Excellent

Shihab

Traveled with group
Liked: Cleanliness, room comfort
Pretty good place, nice staff and location. Rooms are clean,, only downside would be the tv (had only one or two English channels, rest all were arabic)
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and our apartment was huge. Staff extremely helpful. Would definitely stay again.
Stayed 10 nights in Apr 2022
Response from IRISH on Apr 25, 2022
Greetings! We are delighted to know that you had a pleasurable stay with us here at City Stay Prime Hotel Apartment. We appreciate your feedback regarding your experience, our whole team would like to thank you for the good remarks, it was indeed nice to have you here and we are looking forward to having you again on your next visit.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2021
Response from IRISH on Dec 30, 2021
Greetings from City Stay Prime Hotel Apartment! Thank you very much for taking the time to share your feedback with us. We are delighted to know that you find your stay worth the value. We hope that you were able to enjoy the rest of your stay in Dubai. We are looking forward to having you back on your next visit.

8/10 Good

Prema

Liked: Cleanliness, room comfort
Nice apartment stay in great location.
We stayed here for 15 days on our way to America. The location was ideal and suited our need. Check in was quick and staff at front desk and housekeeping were excellent. The apartment was just what we wanted. We had a grocery store around the block for stocking kitchen and restaurant delivery options were many though we didn’t use. The washing machine worked well and the balcony was ideal for drying. Liked that there was a half and full bath. What could have been better was the cooking vessels in the kitchen, but we managed. The tv was there in both hall and bedroom but with very limited channels. Used the gym daily. It was good. Didn’t use the pool. Ample parking was there. There was absolutely no sounds of the road and we recommend this place for a homely comfortable stay in Dubai with access to transport nearby like metro and buses
Stayed 15 nights in Oct 2021

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, room comfort
Good apartment
Good place, comfortable, friendly staff, good cleaning and big kitchen. Comfortable bed room. Nice balcony.
Stayed 7 nights in Jan 2021

4/10 Poor

Mehtab

Traveled with family
Disliked: Cleanliness, room comfort
Not happy at all
The place had broken sofa damaged tv which I complained nothing was done, the WiFi doesn’t connect properly. The furniture and the fit out in the place is a disaster one of the worst I have in Dubai. The staff are not friendly I asked only for water they told me to shop abruptly. I’ve been dubai 4 years this is the worst experience I have ever had. I’m sure if this was England trading standards would have close this place down. Go and check the rooms out your self
Stayed 2 nights in Dec 2020

8/10 Good

Junaid

Traveled with family
Liked: Cleanliness, room comfort
Peace and Accessibility
Peaceful environment and very accessible to all areas and necessities
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, room comfort
Hotel for cockroaches!
Stayed whilst waiting for COVID test to return to Abu Dhabi. Cockroaches and bugs everywhere, even on the 11th floor (I've lived in the Middle East 6 years, it's not that hard to keep cockroaches away, especially on such a high floor)! Floors covered in a greasy, slippery film. Unfriendly staff at check-in. Air conditioning useless, 23C boiling one minute, 27C freezing the next. Patchy paint all over the walls. Photos are not representative of the apartment!
Stayed 3 nights in Jun 2020

8/10 Good

Raz, Karachi

Traveled with group, Business traveler
They need to do something about their exhaust system. Rooms and bathrooms get a bad smell. Also noise from the street is very high.
Stayed 5 nights in Feb 2020

4/10 Poor

Rahima

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Not clean hotel
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 6 nights in Jan 2020

4/10 Poor

Ali

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Alot of flying insects
There are a lot of flying insects in the apartment, cockroaches in the bathrooms, and furniture is not refurbished
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect it was Best price best rentability Enjoy !
Stayed 2 nights in Dec 2019

8/10 Good

Rashid

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Shamel

Liked: Room comfort
acceptable compared to price
Stayed 3 nights in Sep 2019

10/10 Excellent

Mohammed Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Manager on Feb 7, 2019
Dear Mr. Mohammed, Thanks for your chosen City Stay Prime Hotel Apartments and for your review, we look forward to see you again in soon future.

8/10 Good

Forever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious apartment. Staff very helpful and well mannered. Close to local amenities which is very useful.
Stayed 6 nights in Dec 2018
Response from Manager on Feb 7, 2019
Dear Sir, Great review from you. we highly appreciated your chosen City Stay Prime Hotel Apartments and we look forward to see you again in soon future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Oct 2018

10/10 Excellent

Aideen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family holiday
We had a fantastic stay at City stay prime. The location of this hotel is excellent. All the staff are friendly very helpful and polite. The apartments are very well maintained and spacious. We would definitely return to these apartments
Stayed 4 nights in Jun 2018

4/10 Poor

Alicia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and Old
Myself and two friends booked the two bed, 1 king, 2 twin room. The apartment was not clean at all, carpets were not vacuumed well, crumbs all over, along with dust and hair. The bathroom showers (both bathrooms) were moldy and black along the cracks. Called housekeeping, and they attempted to clean then sent a man to re-cork the bathrooms, but it was just a mess and smelled. Apartment was a great size.
Stayed 1 night in Jun 2018

10/10 Excellent

Liky, City stay prime hotel

Liked: Cleanliness, staff & service, room comfort
The only let down was the safe and the iron did not work, They should’ve checked this before we check in, also the kitchen utensil was not cater for cooking for example i there was no scissors tin opening,no Sieves & Colanders other then that we had a excellent stay.
Stayed 6 nights in May 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The staff were friendly, extremely helpful and quick to respond to any our needs. The hotel room was very spacious but the decor was a little outdated. However, I enjoyed my staff and felt safe and comfortable.
Stayed 5 nights in Apr 2018

10/10 Excellent

Anjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much satisfied
Our stay at this hotel truly amazing, the location perfect for all attractions in Dubai. They having plenty of private car parking which was very helpful. House keeping was very good and all staff were very friendly to us. Overall we are very happy and will recommend to my friends in future.

8/10 Good

Semina, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Mall of Emirates
Hotel doesn't look all that from the outside but inside the rooms are very nice and modern decor. Housekeeping were very polite, friendly and professional. Wi-Fi not very good in the rooms, not all of us could connect at the same time (5 of us). Near to Mall of emirates, metro and big bus. Also near by were places to eat that were reasonably priced. Beauty salon and barbers outside the hotel...so treated myself to massage, pedicure and had my hair done!
Stayed 10 nights in Mar 2018

8/10 Good

john55, swindon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A great location, close to the mall and lots of local shops. 10 minuets to the train station, very easy to navigate
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.Generally a clean place to stay and good for big families. Also it being a serviced apartment is very good as place is daily tidied. Very near the Mall of Emirates which is convenient as you can easily find food there and also Carrefour is within the Mall.
Stayed 7 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Overall, it was good and comfortable. Really close to the mall of the emirates and easy to get taxis. The downsides were: our visitor wasn’t allowed in, there was no buffet breakfast; the pool, gym & sauna opened late at 10am and closed early at 8pm. Nevertheless, it was a good experience.
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location
Pluses: good location, near Mall of Emirates and metro station, nice staff, very clean, nice pool on top of hotel. Minuses: very cold, got back to a room of 17 degrees Celsius, the AC is ridiculous in Dubai, make sure to tell the staff you don't want the AC so high, hard to warm it up (you can adjust the temp yourself), very loud - there was a construction going on right next door, but also the windows have no sound cancelling features at all, you can hear every car from the street. Maybe higher levels are better.
Stayed 5 nights in Oct 2017

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

8/10 Good

Rebecca, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Mall of the Emirates
Friendly staff, clean hotel and spacious 2 bedroom apartment. 5min walk from the mall of the Emirates.
Stayed 3 nights in Oct 2017

2/10 Terrible

Hatim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience in Dubai
I have been to Dubai arround 20 times and this was by far the worst experience ever. AC was not cooling, wifi was not stable, front desk staff were not helpful.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel for family and kids because it's apartments so it's Suitable for families especially families with kids
Stayed 2 nights in Aug 2017

4/10 Poor

Donnabelle , California

Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty and noisy hotel
When we get in, the floors were wet, meaning they just finished mopping. Even so, after the floors dried up it's still dusty. Out feet were dirty from walking inside the room. The carpet was so dirty and dusty that the whole time we were inside we were sneezing and coughing and our eyes itch. We stayed there with kids and the dust triggered all our allergies!! It was noisy at 5am because there's a construction going on in the front of this hotel. The good things about this is the location and staff, it's near Mall of Emirate and Lulu's supermarket. Staffs were ok, we asked for extra pillows and blankets and they were there in minutes. There's a mini market downstairs where you can buy some food, and pharmacy to buy meds for your allergies! Lol!!! But stay away from this hotel, there's far more better hotels than this one with the same price point.
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

8/10 Good

Juan, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment. Goood location.
Very nice apartment with generous spaces. Very clean. Just 1 block from Mall of the Emirates where you can get the Metro, excellent location.
Stayed 2 nights in Jun 2017
Response from City Stay Prime on Jun 30, 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice and clean and walking distance to the Mall.

8/10 Good

Alaa, U.A.E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Hotel Apartment
The check in was quick, free upgrade due to unavailability of our selected apartment, spacious, clean, late check out, great location, and value for money. This place is recommended :)

6/10 Okay

M.Imran

Disliked: Cleanliness, room comfort
Near to MoE and easy access by taxi to hot spots
Location was good , its budgetary hotel appt for large number of groups and family stay.Service was just okay and not upto the marks as mentioned in other comments. The cleaner using same mob in washroom and outside areas. There were flies and stains on sofas . Infact 3 start hotel but mentioned as 4 on hotel.comwhich I belive not correct.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Nice Experience
Excellent location as Bikanervala, other Restaurants, Mall of Emirates, and Grocery stores are all at walking distance. Nice, Clean Rooms with Kitchen. We stayed for a week and it was a very comfortable stay overall. They even decorated room for my daughter's Birthday. Staff was very friendly. Only thing which I didn't like was the small bathing area and weak shower force.

10/10 Excellent

Claire, N.I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large apartment in great location
Fantastic apartment ,2 large bedrooms,2 bathrooms ,1 cloakroom ,3 balconies ,facilities great ,even had a washing machine !Very clean,room service food fab and very cheap .We arrived for check in at 930 and as our apartment wasn't ready they upgraded us to a bigger one free of charge !!Cleaners everyday even washed your dishes ,swimming pool small but great and lifeguard on duty ,gym small but enough in it .Great week here as location near airport and 5 min walk to mall of emirates and metro !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Lisa, Melbourne

Disliked: Staff & service, room comfort
Terrible experience at this hotel
The room was cleaned at the end of the day meaning the floors were wet when I retuned, resulting in a terrible fall. There was no access for a ambulance bed to take me to hospital.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Breakfast
Excellent, but doesn't a restaurant for free breakfast.