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Overview of Grand Excelsior Hotel Deira

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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, individually decorated

Grand Excelsior Hotel Deira

4 out of 5

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationReef Mall17 min walk
    Popular LocationFish Roundabout3 min drive
    Popular LocationAl Ghurair Centre4 min drive
    AirportDubai (DXB-Dubai Intl.)15 min drive

Choose dates to view prices

About this area

Dubai

In the city center, Grand Excelsior Hotel Deira is in Dubai's Deira neighborhood, an area with good shopping. Grand Mosque and Burj Khalifa are notable landmarks, and travelers looking to shop may want to visit City Centre Deira and Gold Souk. Check out an event or a game at Meydan Racecourse, and consider making time for Dubai Aquarium & Underwater Zoo, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Abu Baker Al Siddique Station is 10 minutes by foot.
Popular Location

What's nearby

  • Reef Mall - 17 min walk
  • Fish Roundabout - 3 min drive
  • Naif Souq - 4 min drive
  • Al Ghurair Centre - 4 min drive
  • Deira Twin Towers Shopping Centre - 4 min drive

Getting around

  • Abu Baker Al Siddique Station - 10 min walk
  • Dubai Intl. Airport (DXB) - 15 min drive

Restaurants

  • Terrace — 1 min walk
  • Le Cafe — 1 min walk
  • Calicut Notebook — 4 min walk
  • Karachi Darbar Restaurant — 4 min walk
  • Annapoorna Restaurant — 7 min walk

About this property

Grand Excelsior Hotel Deira

4-star Dubai hotel in Deira, near Al Ghurair Centre
Along with a restaurant, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. All 229 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Grand Excelsior Hotel Deira offers 229 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include Swedish massages and Thai massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 69 for adults and AED 42.5 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Indonesian
  • Russian

Business services

  • 24-hour business center
  • Conference space (8073 square feet)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 450
  • New Year's Eve (31 December) Gala Dinner per child: AED 450 (up to 12 years old)
  • A tax is imposed by the city: AED 15 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 15 for the first bedroom per night, and increases by AED 15 per night for each additional bedroom.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AED 69 for adults and AED 42.5 for children (approximately)
  • Airport shuttle fee: AED 95 per vehicle (one-way)
  • Airport shuttle fee per child: AED 95 (one-way), (from 6 to 11 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Frequently asked questions

3.6
Good
Rating 5 - Excellent. 62 out of 240 reviews
5 - Excellent 26%
Rating 4 - Good. 88 out of 240 reviews
4 - Good 37%
Rating 3 - Okay. 44 out of 240 reviews
3 - Okay 18%
Rating 2 - Poor. 29 out of 240 reviews
2 - Poor 12%
Rating 1 - Terrible. 17 out of 240 reviews
1 - Terrible 7%

3.8/5

Cleanliness

3.8/5

Staff & service

3.8/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location was good. Bed was comfortable. Reception has no idea what is going on. They asked me to pay them when I was checking out. I said I booked through Expedia and showed confirmation but they still insisted that they have not received payment and I should follow up with Expedia. The staff has no idea what's going on. I'm still here and they are trying to figure out their payment.
Stayed 1 night in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very extremely friendly and professional, especially Farhan. Service was good and the food great
Stayed 4 nights in Nov 2020

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stayed in this place truly liked it due to location and vibrancy. Near to historical attractions.
Stayed 8 nights in Feb 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020