“The check-in process was incredibly frustrating. Upon arrival, I and another guest were left waiting outside because neither of us had been provided with an entry code. I had to walk to a neighboring property just to find someone who could contact the host for us.
When the host was finally reached, their response was unprofessional. Instead of apologizing for the inconvenience, they were dismissive and shifted the blame entirely onto the booking platform.
To make matters worse, the room itself……
“We are very disappointed the arrangement of hotel. They give the disable room to us and our feeling is very bad. The bathroom water is not hot enough for taking shower. ”
“The studio flat with perfect facilities for me to use and the space is large. Close to convention centre. Nice choice if you are taking few days conference.”
“I have stayed many times at the Roxford Lodge Hotel and I am never disappointed! I was greeted by the lovely Victoria who offered to store my suitcase as I arrived very early. Victoria was very pleasant and helpful.
As usual the room was spotless and has the advantage of air conditioning or heat. The local bus is right outside the door and the dart is about a 10-15 min walk. The air coach to go to the airport is also close by. I highly recommend the Roxford Lodge and will be staying here again……