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Reviews of Sonesta Select Durham Research Triangle Park

3 out of 5
Sonesta Select Durham Research Triangle Park
301 Residence Inn Blvd, Durham, NC

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1004 reviews" "
Rating 8 - Good. 288 out of 1004 reviews" "
Rating 6 - Okay. 138 out of 1004 reviews" "
Rating 4 - Poor. 83 out of 1004 reviews" "
Rating 2 - Terrible. 91 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Joseph,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Shannon

The property was clean and quiet. My room the air had to be dropped to like 65 just for it to kick on. No breakfast just coffee
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Shannon,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

LuAnn

Traveled with family
Disliked: Amenities, property conditions & facilities
The room smelled like stale cigarette smoke. The beds were very uncomfortable and noisy
Stayed 2 nights in May 2024
Response from General Manager on May 6, 2024
Dear LuAnn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

PRITY

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Prity,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and convenient, enjoyed the morning coffee.
Stayed 3 nights in Apr 2024
Response from General Manager on May 4, 2024
Dear Matthew,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The convenience
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Brittany,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Haoyu

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from General Manager on May 3, 2024
Dear Haoyu,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Yeida

Traveled with partner
Liked: Staff & service
It was good
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Yeida,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Shawn

Traveled with family
Disliked: Property conditions & facilities
Service was poor. Room wasn't cleaned during 4 day stay. Trash not emptied. Coffee not refilled. Cheap but no service. No breakfast
Stayed 5 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Shawn,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Forrest,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Alexander Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Elizabeth,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, amenities
No breakfast was offered during stay. Flor a member of the front desk was exceptional, polite and helpful
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Joseph,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the highway.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Robert,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Natasha,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Elaine

Liked: Cleanliness
The rooms are clean, comfortable with good towels and bedding. The pool was not open and the pool area really needs weeding and landscaping. This property was fine for a few nights but with a little attention could be much improved . No maid service for our three nights?
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Elaine,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Deanna

Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Deanna,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything just as we expected.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Keith,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tammy,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Matt

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Matt,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Ana,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard hotel experience with absolutely rock bottom prices! I stayed over a Duke Reunion weekend (though not participating in the reunion, myself) and they had an excellent facility and excellent availability during this time when just about everything in the area is booked. Would be nice if the breakfast area were back in operation post-COVID, but that would be icing on the cake. Very clean, excellent comfort, very very close to Southpoint. If you’ve rented a car, you can get anywhere in the triangle between 15 and 30 minutes. Great location!!
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Joshua,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

renny

Stayed 1 night in Apr 2024
Response from General Manager on May 6, 2024
Dear Renny,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Veronica

Traveled with partner
Liked: Cleanliness, staff & service
Quiet but the view was awful and there was no designated smoking area. There was as no breakfast and a $100 security deposit that I didn’t know about
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Veronica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Alexander Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Alexander,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Troi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend this hotel to my worst enemy. They claim to be a non-smoking property but reeked of cigarettes and marijuana smoke. There was a musty mildew smell to the room which can probably be attributed to the water damage in the ceiling and along the bottom of the bathtub. The appliances were outdated and the phone in the room was completely inoperable in case of emergency. And there was a homeless encampment outside of my window which made me feel very unsafe. When I brought my concerns to the staff I wasn't offered to have my room changed or anything to rectify the situation but instead was told I was going to have to deal with it and there was nothing they could do. I would stay as far away as possible from this property and it’s predatory practices.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Troi,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Alexander Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice establishment, friendly and helpful quiet. No problems at all… recommend 10/10
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Tara,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Tiffany

Stayed 3 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Tiffany,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear William,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Iris

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Iris,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Ecom

Disliked: Amenities
Not a good area. Parking lot, lobby and hallways all reeked of weed. Cops showed up for domestic dispute. NO BREAKFAST AT ALL. Just 3 coffee brewers. It wasn't bad once I got to my room but I wouldn't stay here again. There was a Hampton across the street that probably didn't smell like weed all through out. I get a little bit but for it to be strong from the front desk to outside my room is nasty.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 3, 2024
Dear Ecom,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 Good

henry

Traveled with family
Liked: Staff & service
Customer service was great
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Henry,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Andrea,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Steve

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always friendly and the property is always clean and smells good. I love that it is pet friendly
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Steve,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Alexander Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Nichole

Stayed 1 night in Mar 2024
Response from General Manager on Apr 14, 2024
Dear Nichole,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Alexander Jr

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Alexander,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 24, 2024
Dear Craig,We loved having you stay with us at Sonesta Select Durham Research Triangle Park. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
As soon as we stepped off the elevator we could smell smoke. Our room had a heavy smoke smell.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Kristina,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Kareem,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

Steven

Business traveler
Liked: Staff & service
The property was overall clean The parking lot itself was a little dirty here and there One single person working at the front desk very courteous very nice but what expedia didn't say on the app was there was a $100 deposit for the keys I turned the keys in when I left on Friday morning here it is Monday and I still don't have my $100 deposit it back in my account Don't like that part... Since they don't give you a point half value I give it a 3.9 overall and what I say there again absolutely... Well that really depends on how fast I get my deposit back day three I don't have it if it's day four more than likely not...
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Steven,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Candace

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Candace,Thank you for choosing us at Sonesta Select Durham Research Triangle Park during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

6/10 Okay

crystal

Traveled with partner
Out dated and not as nice as the Sonesta in Charlotte.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Crystal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

lee

Stayed 1 night in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Lee,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Zindy

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Zindy,We are delighted that you decided to stay with us at Sonesta Select Durham Research Triangle Park during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Juan

Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Juan,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Evan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and always use it when I’m in town
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 14, 2024
Dear Evan,It was great to have you staying with us at Sonesta Select Durham Research Triangle Park and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Ebony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Our mattress smelled very strongly of urine. It was difficult to sleep with such a terrible smell in the sheets and mattress. The bathroom smelled of smoke. I’m expecting and this was unwelcome. The shower had shampoo, conditioner, and shower gel—nice amenities. However, there was hair on the bottles and they were labeled with scribbled sharpie. It seems like it would not be a huge investment to properly label the bottles.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Ebony,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very clean. Sophisticated.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Yesenia,Thank you for staying with us at Sonesta Select Durham Research Triangle Park and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager