Van der Valk Hotels en Düsseldorf

"Excellent "

"Excelente a 5 minutos del aeropuerto muy cómodo Limpio y seguro "

"El servicio fue bueno. Las instalaciones del hotel son buenas. El Personal es muy atento sólo que en la habitación las amenidades en hoteles de la misma categoría, por ejemplo en Frankfurt al menos tienen cafetera y estos ni plancha ni cafetera."

"Muy buena situación y en relación calidad y precio! Exoecente"

"Muy agradable, el servicio muy amable"

"Le daría la máxima puntuación por relación calidad- precio si no fuera por la indiferencia de la persona de la recepción que nos atendió a la llegada. Todo muy bien hasta que le pregunté si mi coche estaba bien aparcado en la calle. Necesitaba una opinión porque alguna de las señales me resultaba confusa y esta persona me repetía constantemente "It's not our business". Podría incluso informarme del parking del hotel y de su coste como alternativa, pero no tuvo intención alguna. La conversación fue correcta, pero desagradable. Finalmente me ayudó una persona en la calle de forma totalmente desinteresada."

"Fantástico desayuno. Hotel perfecto para visitar Dusseldorf, podría mejorar en diseño, todo bastante básico pero confortable."

"The hotel is well located and convenient. But the staff at the front desk has no idea of what customer service is. Specially Igor, he was absolutely rude and disrespectful. I had a room reserved and paid for 5 nights, but my flight was delayed 24 hours, so I sent an email to the front desk to tell them of my delay for them to keep my reservation, and not issue a penalty or no show. More than 18 hours later I hadn't heard from the hotel, so I called with the same request. The guy that answered (Igor) was rude from the very beginning, interrupted me several times when I tried to explain my situation and kept asking for a room reference which I didn't had in my Expedia reservation. The raised his voiced and told me that due to data protection laws he couldn't do anything. I understand and respect the laws of foreign countries, but there are ways of explaining it to a customer, interrupting and being unfriendly to a guest calling for support is not one of them. My reservation from Expedia didn't have the reference number he needed but it had an email with offers from the hotel that had it. So I called again same guy same situation, I told him he has being rude, so he said that it was just a job not his whole life, and it was a cultural difference. He assumed I was from the United States and said that US people are used to demand things and not having manners, he was hurtful and judged not only me but the entire US by saying that. Horrible experience."

"I really enjoyed the location and the room. The only thing is that the room become very bright on the morning. "