Suite, 1 King Bed, Balcony | Pillowtop beds, in-room safe, desk, laptop workspace
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Reviews of Ellis Island Hotel

2.5 out of 5
Ellis Island Hotel
4250 Koval Lane, Las Vegas, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 1240 out of 2969 reviews" "
Rating 8 - Good. 970 out of 2969 reviews" "
Rating 6 - Okay. 398 out of 2969 reviews" "
Rating 4 - Poor. 178 out of 2969 reviews" "
Rating 2 - Terrible. 183 out of 2969 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe with Security around the property. The steak and eggs was delicious and reasonably priced. Loved it!
Stayed 1 night in May 2024

8/10 Good

Ravikiran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Friendly people at the place
Stayed 2 nights in May 2024

8/10 Good

Daniel

Business traveler
Liked: Staff & service
The outside areas, hallway, elevator floors where dirty. At least the room and bathroom was clean.
Stayed 2 nights in May 2024

10/10 Excellent

Jamshid

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2024

4/10 Poor

Christopher

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were not friendly. The fact that housekeeping is not done regularly, and toiletries not replenished on daily basis is not ideal.
Stayed 2 nights in May 2024

8/10 Good

Hemanth Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the price , location
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

stacey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Misael

Traveled with partner
limited dining options
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Mark, Mesquite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Shannon

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Richard

Liked: Cleanliness, staff & service
I was very surprised by how clean the room was. The bedding.was clean and fresh. The front lobby is very outdated. But the staff were friendly
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Veronika

Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

VANESSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Separate from casino which is awesome for family/children. Pool option. Rooms clean.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Okay

Edgar

Liked: Cleanliness, staff & service
No good beds and pillows
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

Steven

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Not on strip , casino smelled of so much smoke. But it’s the same in other casinos but they have better ventilation. For the price it’s fine to park and sleep in
Stayed 2 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Janine

I have always have a good experience here. If I could pull a win out the casino it would be even better. Staff is friendly place is clean. Will stay again as long as the price it right.
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, just two block away from the strip and good food at a very affordable price. Thank you Ellis Island.
Stayed 3 nights in May 2024
Response from Front Desk - Ellis Island Hotel on May 9, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Tyler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room for a good price, the brewery in the casino had good beer
Stayed 1 night in Mar 2024
Response from Front Desk - Ellis Island Hotel on May 6, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Audrey

Waiting in line for a least 1/2 hour to check in.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 6, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Isabel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to go with children. It doesn't smell like cigarettes.
Stayed 2 nights in Feb 2024
Response from Front Desk - Ellis Island Hotel on May 6, 2024
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Alan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t very helpful, room was dirty, all u get offered for breakfast is a croissant and a coffee
Stayed 1 night in May 2024
Response from Front Desk - Ellis Island Hotel on May 6, 2024
Thank you for staying with us. We will be addressing your concerns.

8/10 Good

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel was pleasantly quiet.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 4, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Kee

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and affordable option close to the strip. The lobby and outside may not look like much, but the rooms are very well-appointed. Also, the restaurants at the hotel are great!
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 4, 2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Frances

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Casino in the hotel was great, but the rooms were unclean and the AC was not working.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

6/10 Okay

vip

Traveled with partner
Disliked: Amenities, property conditions & facilities
old bulding and every thing smells, non smoking rooms also smells ..need proper cleaning .. didnt get any room service during 3 night stay
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Irena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good bed, good quality toiletries. The hotel is located short distance from the strip and The Sphere. Free parking. We had a quiet and peaceful night
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 4, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Patricia, San Bernardino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is doing some renovations which is great, Nice to see it expand. But the surrounding area is still not up to par. The state needs to help with that. The person that checked me in was awesome!!! The line had a wait time of 30mins, but he made that time fly. He took care of at least 4 customers to ever other worker's 1 1/2. Ellis Island will still be my got to place to stay.
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very uncomfortable pillows and sink and slow were slow to drain. Pillows were my main quelm, everything else was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Saman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

4/10 Poor

Krys

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are not too friendly. Bath tub does not drain water easily. Wash hand sink is awkwardly positioned inside the room instead of the bathroom. No house keeping. Internet is so slow. Bed bug in the room. My room was 3017. Checked in on 28th April. The TV is not working. I extremely much poor. The only good thing for me is the nice food at the BBQ restaurant in the Casino.
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Betty-Ann

Traveled with partner
They were doing construction around it so it’ll be way better in the future price wise it was ok but off the strip you had to walk for the amount of time we stayed there it was good.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Gary E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to spend the night or while on vacation.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Good clean rooms staff is rude at check in
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and great it was clean in our room and they were nice and easy going 👍
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Qiaoling

Traveled with family
Liked: Cleanliness
Long wait to check in, even though there were a few staff working on checking in. It takes long time for the water to refill for toilet. The location of light switch for bathroom is a bit awkward, would be good to be inside or right next to the bathroom. It is good that there are USB ports on both sides of the bed. It is inconvenient that the trash can is not right below/near the washbasin. In general the room is small for a kingbed room, so the design of location of things is not good.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how convenient this was for everything we wanted to do in Vegas. We will stay here again! The Staff was friendly. The casino was small but fun. The Front Yard was awesome!
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

louis

Traveled with partner
Liked: Cleanliness, staff & service
The hotel setup 2 park benches, 2 feet away from our hotel window Drunk and homeless ppl right in front of our window all night long, yelling and screaming
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We will be addressing your concerns.

10/10 Excellent

M

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price is great. The rooms are clean and smell clean. Property is clean and staff is excellent!
Stayed 4 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Christianna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on Apr 26, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Good prices on drinks and food
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice overnight stay experience. Close to the airport, parking included. Very nice clean
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on May 2, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel isn’t luxurious but provides everything you need. Easy check in, luggage hold, incredibly friendly and attentive staff, a clean room, clean bathroom, clean pillows, clean sheets, AC was working!! Love that this hotel doesn’t compromise quality for $. Will book again
Stayed 1 night in Apr 2024
Response from Front Desk - Ellis Island Hotel on Apr 26, 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities
It’s was ok.
Stayed 3 nights in Apr 2024
Response from Front Desk - Ellis Island Hotel on Apr 26, 2024
Thank you for staying with us! We appreciate your feedback!