"Upon getting my keycard at check-in, I went up to my room and there were wet towels and unchanged bed linens and unemptied trash from the last guest. Sending your guests to a room that is prepared for a new guest is hotel service 101. I can see in the other reviews that they have made this mistake before. They need to figure out a system for this…there is no excuse for it. They did send me to a correct room that was clean after I let them know. My key card didn’t work for the back doors for the hallway (the only entrance available after hours). A lady in the back parking lot let me in with her card a couple of times. Even though the guy at the front desk in the hoodie and sneakers said that he fixed it, it made me nervous when I was leaving at 3am that I could get locked out, miss my flight, and need to wait until someone returned to the front desk at 7:00 am to get back in. The door to the front desk and lobby is closed at night, so I am not sure as to whether there is someone at night available to help. I left the back entrance door open a crack as I was transferring bags from my room to my car.
The floors in the hallway felt bumpy and uneven.
The deluxe room was clean and had a fridge and microwave. It ended up being a good option for someone staying just seven hours to catch an early flight. Still, the fact that a lady had to let me in a couple of times and that my key let me into my room but not the building made me worried about getting locked out."
Upfront pricingOur total price for your stay includes taxes and fees
Treat yourselfSave 10% or more on over 100,000 hotels worldwide with Member Prices
Be pickySearch almost a million properties worldwide
