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Reviews of Hotel Segovia Sierra de Guadarrama

4 out of 5
Hotel Segovia Sierra de Guadarrama
Calle Rio Tajo, s/n, Los Angeles de San Rafael, El Espinar, Segovia

Reviews

8.2

Very Good

Rating 10 - Excellent. 47 out of 121 reviews" "
Rating 8 - Good. 42 out of 121 reviews" "
Rating 6 - Okay. 22 out of 121 reviews" "
Rating 4 - Poor. 7 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Armin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good breakfast and service. Close to airport. Has a shuttle
Stayed 1 night in Apr 2024

10/10 Excellent

Charles, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Wi-Fi ok.
Stayed 2 nights in Oct 2023
Response from Saludos on Oct 23, 2023
Good morning:Thansk a lot for your comment. We hope your stay was ok for you!Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too hot.
Definitely the rooms are not 4 stars. Overall nice place, nice service. Very hot in the rooms and hall. No matter what you set the room temperature it would blow more hot air. Told the front desk we’re told the main A/C was still set on heat, turn it off and open window. That let more outside heat and Sun in. As evening temperatures dropped the room cooled off. Closed window to sleep to not hear outside noise then couldn’t sleep because of heat again. Breakfast was good. Don’t think I would return.
Stayed 1 night in Mar 2023
Response from Marisol García on Apr 10, 2023
Gracias por su comentario. Nos ayudan a seguir mejorando en nuestro servicio al cliente.Lamentamos que pasara calor en la habitación; Calor no habitual en esta zona y época del año, por lo que el hotel aún no dispone de aire acondicionado. Lamentamos no haberle podido ofrecer un buen servicio y no haber sabido cumplir sus expectativas.Gracias y saludos

10/10 Excellent

Raz

Stayed 2 nights in Sep 2022
Response from Marisol García on Nov 3, 2022
Gracias Raz por su puntuación. Esperamos que disfrutara de su estancia.Hasta pronto!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but loud music
Stayed 1 night with family of 4. Hotel is nice. Room was spacious with bunk beds and 2 single beds. Bathroom was large. Room was very clean. Woke up at 2am to very loud music just outside our room. It continued until after 3:30am making sleep very difficult. Not sure if this was a one time event or if it’s regular occurrence.
Stayed 1 night in Apr 2022
Response from Marisol García on May 7, 2022
Thank you for your comment and assessment of your stay. We are glad to know that he found everything to his liking and that he enjoyed his stay. We are sorry for the noise from the bar next to the hotel. Greetings

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Marisol García - Jefa de recepción on Oct 5, 2021
Gracias por su valoración! Nos alegra saber que disfrutó de su estancia!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good, nice staff, very clean, good value.
Stayed 1 night in Oct 2019
Response from Marisol García. Front Desk Manager on Oct 28, 2019
Good morning: Thanks a lot for your comment. We are glad to know taht all was great for you during your stay. Best regrads

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient , quiet and well located. Being located next to the café was very nice.
Stayed 2 nights in Aug 2019
Response from Marisol García. Front Desk Manager on Oct 28, 2019
Good morning: Thanks a lot for your comment about your stay. We are glad to know taht all was great during your stay and that you could enjoy our cafeteria service next to the hotel. Best regards

10/10 Excellent

Alex, Palm Beach, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located, nice rooms, excellent breakfast buffet and good staff. Good place to stay near Segovia, Avila and even Madrid is not far
Stayed 1 night in Oct 2018
Response from Marisol, Front desk manager on Oct 29, 2018
Good morning: Thanks a lot for your feedback. We hope you choose us again in a future. Best Regards

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Marisol, Jefa de recepción on Oct 31, 2018
Buenos días: Agradecemos su tiempo invertido en su valoración. Nos gustaría haber conocido las razones por las que su valoración ha sido baja ya que así podemos solventar las incidencias por las que su estancia no fue la deseada. Saludos

2/10 Terrible

Alvine, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers Nightmare hotel
Chose this place the the web because of its apparent location and apparent and five star rating. This site lied about everything from their location to faciities and services. It was obviously a large hotel once in the 1900s. Akin to Fawlty Towers the TV series, but sadly is not a comedy. Reception was an old trestle covered in computer leads and screens. Upon arrival, the entrance to the hotel was dripping in overload in dusty fake flowers and plants and when we finally got some attention from the person on duty was asked to wait. Five minutes later this person obviously thought we were in her way of something......there was no one else in the room.....but we never managed to raise eye contact or a smile from her. After finally getting into our room we discovered the flooring was lifting (impinging on the door opening and closing)the vinyl top layer had shrunk from base. Curtains were hanging off the worn tracks and upon kick starting the A/C discovered not only creaky disturbing noises but that it made no impact on the temperature in the room. Note, temperatures were sitting in the mid thirties. Dinner time was another huge disappointment. When told the restaurant would open for dinner 8.pm, at 9pm we were still waiting for the chef to arrive. The waitresses had taken interpersonal lessons from the Reception staff. No eye contact and blank faces along with yes no answers...not a smile in site let alone we are pleased to see you here. The lift worked well.
Stayed 1 night in Aug 2017

6/10 Okay

Lori

Too far away.
The hotel was in Segovia the province but not the city. Very misleading. And it was dead. We were the only guest. Receptionist tried to help but spoke no English. Not sure she understood that we were checking out 30 min after we arrived, even with our bags in tow.
Stayed 1 night in Jun 2017

8/10 Good

Rafael Jesus

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Marisol García on Feb 10, 2024
Muchas gracias Rafael Jesús por su valoración!Hasta pronto

8/10 Good

María Dolores

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hall muy bonito y con chimenea, habitaciones un poco anticuadas, pero bien. Buen desayuno
Stayed 2 nights in Dec 2023
Response from Marisol García on Feb 10, 2024
Muchas gracias Maria Dolores por su comentario.Nos alegra saber que disfrutó de su estancia y que en rasgos generales, encontró todo a su gusto.Saludos cordiales

6/10 Okay

SOFIA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación bastante grande, pero deberían de limpiar o volver a tapizar las sillas y el sillón, ya que da bastante grima por la suciedad que tiene. El agua de la ducha salía con muy poca fuerza, y la opción que nos dieron fue la de ir a ducharnos a otra habitación. Por lo demás bien, lo que vimos del hotel (que tampoco fue mucho) no está mal. Pero el precio del desayuno me pareció desorbitado (por mucho buffet libre que sea), y mas aún cuando viajas con menores y en la web pone que son 7 euros por menor y allí me dijeron 13,90 euros por menor. Eramos 4 (2 adultos 2 niños) y pagar 56 euros por el desayuno me parece un despropósito.
Stayed 1 night in Dec 2023
Response from Marisol García on Feb 10, 2024
Buenos días Sofía:Agradecemos su comentario sobre su estancia. Tomamos nota de su consejo sobre la tapicería y vamos a valorarlo.Le pedimos disculpas por el malentendido con el precio del desayuno de los niños, ya que efectivamente es de 7 hasta los 12 años.Esperamos volver a verles próximamente.Saludos cordiales

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calidez, muy buena predisposición del personal, lugar cómodo para hacer Ávila, Segovia etc
Stayed 1 night in Dec 2023

10/10 Excellent

María Belén

Stayed 1 night in Nov 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pesonal muy atento y zona agradable
Stayed 1 night in Oct 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias Rosa por su valoración. Esperamos que haya disfrutado a tope de un fin de semana de desconexión. Esperamos verles pronto de nuevo por la zonaSaludos

8/10 Good

SANTIAGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias Santiago por su valoración.Hasta pronto!

4/10 Poor

SYLVAIN

Stayed 3 nights in Aug 2023
Response from Marisol García on Oct 23, 2023
Buenos días:Lamentamos que, debido a su puntuación, el hotel no fuera de su agrado. Nos encantaría saber los motivos de esta puntuación para trabajar sobre ellos y mejorarlos.Saludos

8/10 Good

Alfonso

Stayed 1 night in Oct 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias Alfonso por su valoración, Esperamos que haya disfrutado del hotel.Saludos

8/10 Good

M Isabel

Stayed 1 night in Sep 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias por su valoración, Esperamos que todo estuviera a su gustoSaludos

10/10 Excellent

GUILLERMO

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
adatado movilidad reducida
Stayed 2 nights in Aug 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias Guillermo por su valoración. Nos Alegra saber que todo estuvo a su gusto y que pudimos cumplir sus necesidades pudiéndole dar una habitación adaptada a personas con mobilidad reducida.Hasta pronto

8/10 Good

Blanca

Stayed 1 night in Aug 2023
Response from Marisol García on Oct 23, 2023
Muchas gracias Blanca por su valoración. Esperamos que disfrutara de su estancia.Saludos

4/10 Poor

SANTOS

Disliked: Cleanliness, amenities, property conditions & facilities
Las instalaciones poco cuidadas y terraza habitación sucia
Stayed 1 night in Aug 2023

10/10 Excellent

Josefa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia ha sido muy agradable y ha cumplido nuestras expectativas. Enhorabuena al personal por su amabilidad y eficiencia en resolver pequeños problemas
Stayed 4 nights in Aug 2023

4/10 Poor

Clotilde

Stayed 1 night in Aug 2023

4/10 Poor

María Dolores

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No se parece el dormitorio al que se ve en la foto por Internet. Mas que una cama parecía un catastro. Un desastre total. Yo les quitaba las estrellas
Stayed 2 nights in Aug 2023

6/10 Okay

Santiago

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Sin mantenimiento la propiedad necesita una actualización
Stayed 2 nights in Aug 2023

8/10 Good

laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Florence

Traveled with family
Liked: Cleanliness, staff & service
Très bien pour une nuit
Stayed 1 night in Aug 2023

10/10 Excellent

Pepa

Business traveler, Traveled with partner
Liked: Staff & service
Estado de mantenimiento mejorable, mejor ducha que bañera, el sacador no funcionaba.
Stayed 1 night in Aug 2023

10/10 Excellent

SERAFIN J.

Traveled with family
Stayed 1 night in Aug 2023

6/10 Okay

Vicente

Stayed 2 nights in Jul 2023

10/10 Excellent

Serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Notable
Stayed 1 night in Jul 2023

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2023
Response from Marisol García on Jul 15, 2023
Buenos días Sara:Gracias por su buena puntuación. Nos alegra saber que todo estuvo a su gusto y que supimos superar sus expectativas.Saludos!!

8/10 Good

MAITE

Stayed 1 night in Jun 2023

8/10 Good

Maria Jose

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Marisol García on Jul 15, 2023
Agradecemos su valoración Mº José. Nos alegra saber que encontró todo a su gusto y que disfrutó de unos días de desconexión en nuestras instalaciones.Saludos!

10/10 Excellent

Felix

Stayed 1 night in May 2023
Response from Marisol García on Jul 15, 2023
Gracias Jose por su valoración! Esperamos que haya disfrutado al máximo de su estancia.Esperamos verle pronto de nuevo por nuestras instalaciones.Saludos

8/10 Good

Yvon

Stayed 2 nights in Apr 2023
Response from Marisol García on May 5, 2023
Gracias Yvon por su puntuación!Les esperamos pronto de nuevo en nuestras instalaciones.Saludos

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Marisol García on May 5, 2023
Gracias por su valoración Juan Carlos!Esperamos que encontrara todo a su gusto y disfrutara de su estancia.Saludos

10/10 Excellent

Eduardo

Stayed 2 nights in Apr 2023
Response from Marisol García on May 5, 2023
Muchas gracias por su valoración! Nos alegra saber que todo estuvo a su gustoSaludos

10/10 Excellent

VICTOR

Stayed 1 night in Apr 2023
Response from Marisol García on May 5, 2023
Gracias por su valoración! Esperamos que todo estuviera a su gusto

6/10 Okay

DIEGO

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Marisol García on Apr 10, 2023
Gracias Diego por su valoración!Esperamos que disfrutara de su estancia.Esperamos que nos elija de nuevo en su próxima visita a la zona

10/10 Excellent

Juan Antonio

Stayed 1 night in Feb 2023
Response from Marisol García on Mar 1, 2023
Gracias Juan por su valoración. Esperamos que disfrutara de su estancia y que hayamos cumplido sus expectativas.Saludos

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2022
Response from Marisol García on Jan 21, 2023
Gracias por su valoración! Esperamos que disfrutara de su estancia.Saludos

6/10 Okay

PEDRO

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Marisol García on Dec 18, 2022
Muchas gracias Pedro por su valoración.Esperamos haber cumplido sus expectativas.Saludos

10/10 Excellent

Oskar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien , personal, limpieza , habitación , tod muy bien , respecto a la ubicación está muy fácil de encontrar pero no hay opciones de ocio ni de gastronomía alrededor , nos quedamos en el hotel a cenar y muy contentos.
Stayed 2 nights in Nov 2022
Response from Marisol García on Dec 18, 2022
Gracias Oskar por su comentario sobre su estancia en el hotel.Nos alera saber que encontró todo a su gusto y que disfrutó de unos días de relax en nuestras instalaciones.Junto al hotel pueden encontrar una taberna Irlandesa donde tomar algo, un asador y distintos bares/restaurantes.Saludos

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, amenities
La estancia muy agradable y muy acogedor. Algunos detalles a mejorar como enchufe cerca de las mesillas o algunos respiraderos del techo de la habitación quee se veían perfectamente todas las tuberías pasar. En general buena experiencia
Stayed 2 nights in Nov 2022
Response from Marisol García on Dec 18, 2022
Gracias Jaime por su comentario y valoración sobre su estancia.Nos alegra saber que disfrutó del hotel y que encontró todo a su gusto.Tomamos nota de sus propuestas de mejora. Nos gusta saber de primera mano las opiniones de los clientes ya que así conocemos en qué puntos tenemos que mejorar.Saludos