Double Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing
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Reviews of Hotel Llop Gris

4 out of 5
Hotel Llop Gris
Principat d'Andorra, El Tarter, Andorra

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 98 reviews" "
Rating 8 - Good. 34 out of 98 reviews" "
Rating 6 - Okay. 10 out of 98 reviews" "
Rating 4 - Poor. 5 out of 98 reviews" "
Rating 2 - Terrible. 2 out of 98 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although not a shiny, new hotel, the property is in great condition and it is located at the El Tarter gondola. You can even take a ski way direct from the hotel to the lift! And there are convenient ski lockers. The main floor lounge/ bar area is inviting and relaxing, perfect for a glass of wine or a tasty beer in front of the fire. The staff is really wonderful and friendly, and we enjoyed our stay very much.
Stayed 4 nights in Mar 2024

10/10 Excellent

Winton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very well located hotel vefy vlose to the slopes. Staff are friendly and good amenities
Stayed 7 nights in Feb 2023
Response from Hotel on Mar 28, 2023
Hello Winton, We are glad you had a good stay at the Llop Gris and we thank you for your trust.Best regards

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from LLOP GRIS on Apr 28, 2022
Muchas gracias Sarah por su comentario. Un placer recibirles en el Llop Gris. Hasta pronto!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, right on the slopes!
Stayed 4 nights in Jan 2022
Response from Hotel Llop Gris on Apr 7, 2022
Hello Paul, we are glad you enjoyed your stay and thank you for your comment :) Best regards

10/10 Excellent

Ignacio

Stayed 3 nights in Feb 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and stay.
We went to Andorra looking to make a day hike, this hotel was great location to explore the vall d’Incles. The pool and jacuzzi after the walk were the best part! We can only imagine that during winter it will also be great to explore the area and enjoy the facilities. It also has a well conditioned gym.
Stayed 2 nights in Sep 2021
Response from Hotel Llop Gris on Oct 14, 2021
Thank you for your comment. We really appreciate you enjoyed your stay. Best regards

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Experience really disapointing. It says 4 star property but it is actually a 2 or 3. The TV does not work, neither the charges on the room, the prices of the restaurant are really high and the food is not good. The wifi was very poor and the room really old with no amenities. The property itself is not on a very good condition, not for a 4 stars property and paying 200€ for a room!!! I would not recommend to go there having other properties near by in a better condition. We would defenetly not come back. We also said to the staff all the inconvenciences we were having and they did nothing. It says a lot when you give feedback the same day of checking in and no one came to speak with us or solve problems with TV or changing the room we were not paying for ( nothing to do with the photos from the online agency).
Stayed 2 nights in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Hello, We are sorry you were disapointed with your stay. The stars of the hotel are attributed by an organization that belongs to the Andorran Ministry of Tourism. It not only contemplates the size of the room but also a series of services offered by the Hotel. The week you stayed at the Llop Gris was very busy and unfortunately we didn't have extra rooms so you could change. We will work to improve our service of fault system.

10/10 Excellent

Stephen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Staff were very very welcoming and the pool and squash course were a great extra.
Stayed 4 nights in Aug 2020
Response from Hotel Llop Gris on Aug 30, 2020
Hello Stephen, Thnak you for your great comment. We are all very please you enjoy your stay. Hope to see you again soon

8/10 Good

Pete

Liked: Cleanliness, staff & service, room comfort
Ok but a little tired...
Hotel is quite old but in good order and clean, the rooms could do with modernisation. We only ate in the restaurant 1 night, food wasn’t great so never went back. Breakfast was equally average, struggled to find decent food anywhere in town. No tea or coffee making facilities in the room? Hotel location is great for skiing, to/from the front door and all the ski hire shops are underneath.
Stayed 7 nights in Feb 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for skiing
Great for skiing - next to chair lift and ski rental in same building. Great food and friendly staff. Lovely indoor pool. Room was on the small size but comfortable beds.
Stayed 4 nights in Jan 2020
Response from Hotel Llop Gris on Feb 4, 2020
Hello Richard, Thank you for your comment. Hope to see you soon

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ski in ski out hotel in El Tarter , 100 ft to gondola , we stayed over new year with 2 kids , spacious family room , great reception staff , great breakfast , excellent reataurant for dinner
Stayed 4 nights in Dec 2019
Response from Hotel Llop Gris on Jan 6, 2020
Thank you for your comment. We are glad you spend a nice time with us. Hope to see you again, and Happy New Year

6/10 Okay

Verified traveler

Liked: Staff & service
Our room was dark as it was at the base of a mountain. The shower was mouldy in some places and the room was small and basic
Stayed 1 night in Aug 2019
Response from Hotel Llop Gris on Aug 23, 2019
Hello, We thank you for your comment and are sorry you din't like your stay at the Llop Gris. Best regards

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2019
Response from Arami on Apr 1, 2019
Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very near to ski lift. Lovely staff particularly Belin who was very helpful and always cheerful!
Stayed 3 nights in Feb 2019
Response from Arami on Feb 21, 2019
Hello, Thank you for taking time to comment and we really appreciate you enjoyed your stay. Hope to see you soon!

8/10 Good

andy, gloucestershire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, lovely staff!
To be able to ski to the door is a great feature of the hotel. Really helpful and friendly staff, easy to park to n the free public car park 50 m from the door. We enjoyed the food , one evening we had the raclette which was delicious! Overall a very pleasant stay, thank you.
Stayed 5 nights in Feb 2018
Response from Arami on Mar 16, 2018
Dear Andy, We thank you for your nice comment and we really appreciate you enjoyed your stay at the Llop Gris. Hoping to see you again. Best regards Arami

10/10 Excellent

Gemma, Bucks, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel and great value for money!
My husband and our two children have just returned from a stay at this fantastic hotel. The staff there are exceptionally friendly and helpful, the facilities are extensive and well maintained, the food in the restaurant is excellent and although fairly small, our room was very comfortable. Overall this hotel is excellent value for money; we'll definitely be going back.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil du personnel et ambiance sympa.
Stayed 1 night in Feb 2024

10/10 Excellent

paz

Stayed 2 nights in Dec 2023

6/10 Okay

Sandra

Traveled with family
Bon hotel de montagne
L'accueil etait bon a notre arrivee mais nous avons du justifier que les petits dejeuners etait compris ( l'information que les pieces d'identités sont necessaire pour toutes les personnes etait manquante sur notre mail de reservation, ouf nous les avions). La decoration rustique de lacceuil est tres sympa. La chambre est tres propre mais avec une deco sans plus pour un quatre étoile. Nous avons du justifier encore une fois via le mail de réservation que les petits dejeuners etait compris. Celui ci est simple mais tout est la. Check out ok.
Stayed 1 night in Oct 2023

10/10 Excellent

Nadia

Stayed 1 night in Sep 2023
Response from Hotel Llop Gris on Sep 26, 2023
Gracias por su comentario Nadia. Un placer recibir les :)

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2023
Response from Hotel Llop Gris on Aug 28, 2023
Hola Daniel, Muchas gracias por su comentario. Un placer acogerles.Saludos

8/10 Good

DI

Stayed 1 night in Jul 2022
Response from Hotel Llop Gris on Jul 27, 2022
Bonjour, Nous vous remercions d'avoir pris le temps de noter votre séjour et sommes ravis que vous ayez passé un bon séjour. À bientôt

10/10 Excellent

A.J.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited more than 200 hotels in the last 3 years. This hotel, the staff and the surrounding are absolutely my favorite! Also the massage was the best ever gotten.
Stayed 2 nights in Jul 2022
Response from Hotel Llop Gris on Jul 22, 2022
Hello! We are so glad you enjoyed your stay and thank you for this great comment. The entire team is thrilled by it :) We hope to see you again. Best regards

6/10 Okay

Jorge

Disliked: Room comfort
No corresponde a 4 estrellas
El hotel no está a la altura de un cuatro estrellas. Habitación pequeña e incómoda, decoración muy mejorable, poco equipada de perchas, o estanterías, etc para ropa y útiles de esquí. El salón del bar es desangelado y poco acogedor. El personal es amable, y el servicio es correcto
Stayed 6 nights in Jan 2022

10/10 Excellent

carlos Otavio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Perfeito. Voltaremos com certeza. Tudo impecável.
Stayed 7 nights in Jan 2022

4/10 Poor

Mathias

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
3 chambres familiales prises en même temps (et ils arrivent a pas nous mettre à côté ) Alors que deux chambres à côté (étage 1 / garage) accessible par l étage 2 par un ascenseur puis un escalier ! Pratique on a un bébé avec poussette! Pas grave on nous fait passer par: le GARAGE !!!! Une honte! Donc on prend pour nous la chambre étage 2 Au bout de 2 nuits on nous dit qu il faut changer et aller à celle de l étage 1 (car une partie de la famille avait une réservation plus courte) J ai été obligée de batailler pour éviter de tout déménager et surtout c est accès par l escalier par du tout adapté!!!! Le garage : pas de place! On avait anticipé pour l avoir : non. Restaurant malgré des demandes des le midi, nous étions 7 avec des enfants pas de places ! On a été obligé de faire des courses et de manger au bar de l hôtel. Meme pas capable de faire cuirre des pates, bref Aucune solution ( toujours avec nos enfants très petits / donc on ne sort pas le soir au resto) Et le resto a 21h était quasi vide et là on nous propose une table!!!! Les chambres sont bof, a prix excessif Piscine jolie mais froide et Jacuzzi ok Exemple le mitigeur de notre baignoire ne fonctionnait pas Le: soir 27 euros entrée plat dessert Ou fondue ou raclette 30 euros par personne Vous voulez un menu enfant? Ouh la compliqué le steak frites (pas pâtes ni légumes / aucune flexibilité) Les seuls points positifs Mega placé en bas des pistes La salle de jeux immense pour les enfants
Stayed 2 nights in Dec 2021

8/10 Good

isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Très bon séjour
Notre première chambre n’avait pas de vue, sans lumière car sous une terrasse, aussi j’ai demandé la possibilité de changer, et nous avons eu une chambre plus claire avec balcon. Parfait,la réception très compréhensive. Le service très bien,surtout au bar,… Nous sommes très heureux de notre séjour.
Stayed 6 nights in Dec 2021

8/10 Good

ISABELLE

Stayed 4 nights in Dec 2021

2/10 Terrible

Francisco

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel desastroso
Teniamos reservadas 2 noches y estuvimos una puesto que no aguntábamos otra noche en ese hotel. En la reserva decía que nos cobrarían en el hotel pero 1 semana antes de llegar ya nos cobraron la primera noche. A pesar de eso de que nos fuimos, nos cobraron las 2 noches y su argumento fue que, como la reserva no estaba hecha a través de su página no podían no cobrarnos las 2 noches, a pesar de que ese hotel tiene publicida engañosa y me estaba yendo del hotel. La habitación estaba fría en un hotel de alta montaña al pie de una estación de ski, nos tuvieron que traer un calefactor. La excusa fue que quizás se debía purgar la calefacción. Las fotos que hay respecto a la realidad del hotel es muy diferente (publicidad engañosa). Hotel en mal estado, ruídoso, antiguo. El desayuno un caos, tuve que ir a recepción para que alguien nos limpiara una mesa puesto que todas estaban sucias y cuando le solicite a un camarero ayuda estaba tan estresado que me respondió de muy malas maneras y la excusa fue que es que había muchos huéspedes. El desayuno muy malo. No volveremos nuca más y no se lo recomendamos a nadie.
Stayed 2 nights in Dec 2021

10/10 Excellent

Armenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Hotel Llop Gris on Dec 13, 2021
Gracias por su comentario. Estamos encantados de que hayan pasado una buena estancia. Hasta pronto

6/10 Okay

christian

Liked: Cleanliness
Disliked: Staff & service
Hotel pas au niveau d'un 4*
Lieu est certainement très intéressant pour le ski en cette période le lieu est excentré et en travaux en ce moment. comme d autre avis je le trouve un peu vieillot pour la decoration. Accueil moyen le receptionniste nous parle de la formule demi pension mais ne sait pas nous dire le menu a nous d aller voir, soit. ensuite probleme du lit Matrimonio (1 lit double réservé ) mais en fait 2 lit simple . apres etre retourne a la recption l excuse l hotel est plein donc faites comme ca et desolé
Stayed 1 night in Oct 2021
Response from Hotel Llop Gris on Nov 2, 2021
Bonjour, Nous vous remercions de votre commentaire. Nous nous excusons pour les désagrèments. En effet nous étions complet ce weekend avec impossibilité de changer de chambre. La carte du restaurant est affiché juste à côté de la réception, à l'entrée du restaurant avec des plats du jour donné au serveur juste avant le service.

8/10 Good

RAPHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Bon séjour, personnel aimable et attentif. Infrastructure, piscine, salle de squash et muscu ok, repas à la carte et petit déjeuné copieux par contre Hotels.com devrait préciser sur son site le supplément demi pension pour les enfants de plus de 12 ans à régler sur place. Heureusement que le personnel de l'hôtel a été réactif !!
Stayed 3 nights in Oct 2021
Response from Hotel Llop Gris on Oct 31, 2021
Bonjour Raphael, Nous vous remercions de vortre commentaire et sommes ravis que vous ayez passé un bon séjour. Nous allons vérifier également nos paramètres sur Hotels.com. Au plaisir de vous revoir bientôt

8/10 Good

Henri

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bon séjour dans l'ensemble
Stayed 3 nights in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Merci Henri. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous revoir,

10/10 Excellent

Régis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Impeccable. J’y retournerai ....
Stayed 1 night in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Bonjour Régis, Nous sommes ravis que vous ayez apprécié votra séjour. Au plaisir de vous revoir bientôt

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El chico de recepción fue muy agradable y atento. La zona de la piscina estaba generalmente tranquila y todo en buen estado
Stayed 3 nights in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Gracias por su comentario. Esperamos volver a verle pronto en nuestro hotel. Un saludo

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
Hôtel atypique dans sa décoration. Nous avons beaucoup aimé. Piscine agréable. Service de restauration au top. Literie très bien
Stayed 5 nights in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Bonjour Christine, Merci de votre retour. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous revoir bientôt

10/10 Excellent

Valenti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hotel Llop Gris on Oct 14, 2021
Merci :)

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel de bon standing, avec de bons equipements dommage que la zone soit entourée de chantiers et qu'il n'y ait personne au bar
Stayed 2 nights in Aug 2021

8/10 Good

Chrystelle

Liked: Cleanliness, property conditions & facilities, room comfort
Super! On reviendra
Nickel, service parfait , panier pique nique a dispo…
Stayed 2 nights in Aug 2021

6/10 Okay

Jerome

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Feb 2021

10/10 Excellent

Olivier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour
Excellent hôtel très bien situé. Personnel au petit soin.
Stayed 1 night in Jan 2021

10/10 Excellent

bogdan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lujo!!
Todo estupendo, la habitación con vistas espectaculares, el desayuno buenísimo y la atención del personal de 10.
Stayed 1 night in Oct 2020
Response from Hotel Llop Gris on Nov 30, 2020
Muchas gracias. Hasta pronto

6/10 Okay

mats

Stayed 1 night in Oct 2020

10/10 Excellent

Pol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Hotel Llop Gris on Nov 30, 2020
Gracias. Hatsa pronto

8/10 Good

Noemi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Miquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

8/10 Good

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muy agradable
Mejorar el personal de recepción , las chicas argentinas del comedor excelentes , las camas y almohadas muy cómodas ! Limpieza 10 ! Para invierno ubicación excelente.el desayuno no vario durante las 7 mañanas , deberían hacerlo en un 4 estrellas , solo detalles , la vista soñada !
Stayed 6 nights in Aug 2020

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, room comfort
Excellent rapport qualité prix. Idéal pour profiter de la montagne
Stayed 1 night in Aug 2020
Response from Hotel Llop Gris on Aug 24, 2020
Bonjour Claude, merci beaucoup pour votre commentaire, toute l'équipe du Llop Gris est ravis que vous ayez passé un bon moment. À bientôt