Deluxe Double Room, Mountain View | View from room
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Reviews of The Tenth Hotel

3.5 out of 5
The Tenth Hotel
Montegu Jayawikrama Mawatha, Ella

Reviews

7.0

Good

Rating 10 - Excellent. 10 out of 34 reviews" "
Rating 8 - Good. 9 out of 34 reviews" "
Rating 6 - Okay. 6 out of 34 reviews" "
Rating 4 - Poor. 6 out of 34 reviews" "
Rating 2 - Terrible. 3 out of 34 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Rod, NZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. Our room was on the top floor and looked out over Ella Rock with a view of Little Adams peak to the side. Somehow our booking through Expedia was lost in the system even though we had prepaid, but luckily we had a copy of our booking confirmation and the hotel had a spare room. The Manager was lovely and he cooked a nice breakfast. The walk to and from town is down a busy road and took about 10 minutes.
Stayed 2 nights in Aug 2019
Response from Shyamali on Aug 19, 2019
Sorry for the confusion you had about your booking with the boy who takes care of it while my absence that day. He was confused as it was early check in by you'll and he was not expecting you'ii at that moment. Sorry once again for that. Anyway I am glad that you enjoyed your stay with us. Cheers Shyamali (Manager - Tenth Hotel)

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with clean room, comfy bed, great service by the staff and a tasty breakfast. Catered to dietry requirements on request.
Stayed 2 nights in Dec 2018
Response from Shyamali on Jan 5, 2019
Thanks Benjamin for your feedback.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service, wifi does not work.
Bad service. Would not recommend this place. hotel is out-dated.
Stayed 2 nights in Dec 2017
Response from Shyamali on Jan 30, 2018
Thank you for your feedback. We have already attended to the Wifi issue.

6/10 Okay

Verified traveler

Liked: Staff & service
Basic room with good view
Breakfast was great and the receptionist was helpful. Slow wifi and almost no hot water. Room looked a little bit unfinished but has a great mountain view.
Stayed 2 nights in Sep 2017

6/10 Okay

Chris, Western Australia

Young new managers who do not have experience in hospitality made this stay disappointing.
Stayed 2 nights in Jul 2017

8/10 Good

Lexie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillside retreat
Lovely, fairly new hotel slightly downhill from main centre of Ella (very easy walk). Very comfortable and spacious room with view of Ella Rock and the mountain scape. Staff were engaging and helpful. Chef made great meals on request (breakfast was included with room - Sri Lankan breakfast of hoppers, dhal and sambal was best). There is LOTS of construction going on in Ella (April 2017) so I was glad for this reasonably quiet spot to relax at the end of a day exploring the hill country.
Response from Manager on May 23, 2017
Many thanks for your great comments

10/10 Excellent

kez

Liked: Cleanliness, staff & service, room comfort
Amazing Staff, amazing food and amazing view
The hotel is still under construction, but you do not notice this. The staff were AMAZING and if I could give them 10 stars I would. The homemade food they cooked for us was incredible and all the food was sourced locally from the chefs village. They went out of their way to make us feel welcome, one of the lads took us out one day in his tuk tuk and showed us the sights. The view from the top balcony was seriously knock out beautiful. The hotel is only a short walk from town and train station. The town is very busy and the hotel offers a welcome calm after a days exploring. I can not express who good the staff were and just lovely people. Highly recommended on all fronts
Sunrise from balcony over Ella gap
Seriously tasty food

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful view and quiet location
Had a great experience at this hotel. We had a deluxe room with a stunning view. Location was quiet and in close proximity to town and the sights. The owner arranged laundry pickup for us which was returned early the next am before we checked out. Good breakfast. The staff were all very friendly and helpful. Would definitely stay here again :)

10/10 Excellent

Labekoa, Donostia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to visit Ella and surroundings.
Great time in Ella in this hotel. Good, clean and comfortable room with amazing views. Friendly and very kind staff who serve a very good breakfast in a terrace in front of Ella Rock.
Nice bathroom.
Ella Rock from the room.
The room :)
Little Adam's Peak from the room.

6/10 Okay

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Matthew, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here - money stolen from safe!
We stayed at the Tenth Hotel in Ella for 2 nights. While the view from the hotel was amazing, we had an incredibly disappointing experience that has still not been resolved. On our second day, we went to take some money out of the safe to exchange it, only to find the equivalent of approximately $400 USD (in USD and Sri Lankan Rupees) had been taken from the supposedly secure safe. We spoke with the manager and owner of the hotel who both denied it could have happened and called us liars. They did nothing to try to rectify the situation and blamed us. We knew the money would not be returned, but we felt the situation could have been made better by acknowledging that it happened, an apology, or something along those lines to make us leave on a happy note by the management and/or owner. Instead, in email exchanges with the owner, he denied it could have happened and continued to ignore our claims. We are incredibly disappointed with the owner’s continued lack of support and customer service in this situation, and would not recommend anyone to stay at this hotel.

6/10 Okay

Mr Wogglesworth, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible views of Ella Rock and great location
Nice big room and bathroom. Incredible views from the room and balcony of ella rock. Perfect for what we were after. Big bed, big shower. Fun breakfast where they just serve you a set menu of white bread toast, butter and jam, egg omelette, chicken sausages or bacon, fruit smoothie and tea/coffee. Very enjoyable stay. Water in toilets/showers is slightly yellowed from the source but they provide unlimited bottled drinking water.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
for a very reasonable price we had two topdays! The view of the balcony was fantastic! Beds very comfortable and so was the room! Newly designed. The manager and his team were very helpfull. Excellent for a stay at Ella where we took a returnticket on the train to nanuoya.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
great place in Ella
This met my main criteria, the view was stunning and good wifi. very comfortable room with a useable terrace. Well priced and be sure to specify the sri lankan breakfast - everyone was very helpful

4/10 Poor

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Skuffende opphold i vakre Ella
Med fulle hoteller i populære Ella så endte vi opp med å booke tre netter på The Tenth da vi var seint ute med å bestille. Første inntrykket var en tom lobby med en hyggelig dame bak disken. Fikk rom i andre etage og vi fikk umiddelbar en dårlig følelse når vi kom inn i rommet. Er ikke mye man forventer når man er ute på tur: rent rom, god seng og grei frokost. Noen hybelkaniner kan jeg leve med, men dette var noe av det mest møkkete jeg har vært borti. Kan nevne skitne vegger, støv overalt, fugleskitt i vinduskarmen og en hel maurkoloni oppe i dusjen. Det skal sies at senga var kjempe god å sove i og sengetøyet var rent. Frokosten var også god med hyggelige ansatte som gjorde sitt ytterste for at vi skulle få en god start på dagen. Totalt sett for prisen vi betalte i forhold til standarden så anbefaler jeg folk å finne en annen plass å bo i Ella. Vi sjekket ut etter to netter, en dag for tidlig og før vi dro gav jeg eieren tilbakemelding om hva jeg syntes om renholdet på rommet. Hun tok det til seg og var glad for å høre hvordan de kunne forbedre seg,så kanskje andre får en mere positiv opplevelse enn oss.
Stayed 3 nights in Mar 2019
Response from Shyamali on Mar 15, 2019
Thanks for you feedback, as I told you by your feedback we improve. I have attended to all the things you mentioned. I thank once again for your feedback.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Nice location in Ella, but the linen of the bed as well as the towels were dirty, also the second set. The rooms are very basic and have a wonderful view from the balcony. But there is also noise as it is right by the road. Staff was very nice and friendly, but not always helpful.
Stayed 2 nights in Jan 2019
Response from Shyamali on Jan 17, 2019
Thank you for your feedback. I can voucher you Bed linen and Towels were clean and if you had a problem why didn't you complain then and showed it to us. You didn't have any complain then and why now ? About the staff, this is the first time I have heard somebody talking about staff not being helpful all the time, after I took over the management 7 months back. I am here 24/7 and you should have brought that to my notice at that time and I am sure of my staff once again, they are very helpful to any guest and very polite to everybody. I really dismiss both comments being uncalled for.

4/10 Poor

Verified traveler

Liked: Staff & service
Enkelt hotell
Enkelt hotell med trevlig personal. Vacker utsikt som gjorde allt. Myror i duschen, enkelt avskalat rum där TV och säkerhetsbox inte fungerade och inte blev åtgärdade. Nära till stan men mörk väg att gå.
Stayed 3 nights in Dec 2018
Response from Shyamali on Jan 8, 2019
Thanks for your feedback. We really appreciate it.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Inte vad vi förväntade oss!
Inte värt pengarna de tar för boendet. Vi hade problem med varmvatten (och kallvatten). Safetyboxen fungerade inte och strömmen var borta under perioder. Helt okey, men inte mer....
Stayed 2 nights in Jan 2019
Response from Shyamali on Jan 5, 2019
Thank you for your feedback which we value for our improvement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Shyamali on Aug 19, 2018
Thank you for your comments

10/10 Excellent

Marlene, Hillerød

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk beliggenhed med god udsigt. Gode værelser og superbetjening. Pandekager til morgenmad vakte stor tilfredhed.
Stayed 1 night in Jul 2018
Response from Shyamali on Aug 7, 2018
Thank you so much for your feedback.

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt, rent och fantastisk utsikt
Lugnt och familjeägt hotel precis utanför centrum i back Packer kaoset i Ella. Hotellet var nästan tomt vilken kändes lite udda, men stort och rent rum med underbar utsikt från balkongen.
Stayed 2 nights in Jan 2018
Response from Shyamali on Jan 26, 2018
Thank you

4/10 Poor

Erlend

Disliked: Cleanliness, staff & service, room comfort
disapointing 3 night stay
A disappointment, we will never go back. Not even close to a hotel feeling, we never even checked in, there was a guy in the entrance who just showed us to our room, and that was it. No real management. Noisy rooms from the traffic below. The hotel policy on room cleaning was only when guest were in the room, leading to no cleaning or new towels during the stay. (We had to ask for two new ones the last night) The breakfast was a bit to simple, when there is no butter or anything to put on the white toast, we skipped the breakfast 2 out of 3 mornings. Wifi to slow to even read the papers.
Stayed 3 nights in Dec 2017
Response from Shyamali on Jan 30, 2018
Thank you for your feedback. We will look into these issues.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel liegt etwas ausserhalb von Ella. Zu Fuss ist das Zentrum aber in wenigen Minuten erreichbar. Der Blick auf die umliegenden Berge ist toll! Das Zimmer war sehr sauber und hatte ein sehr bequemes Bett.
Response from General Manager on Feb 23, 2017
We thank you for your best comments. 

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Eher Baustelle als Hotel
Für 80€ pro Nacht absolut überteuert. Es wird gerade ein drittes Stockwerk ausgebaut, so dass es eher einer Baustelle gleicht, inkl. Lärm. Die Wände sind schimmelig, der Geruch moderig. Schöne Aussicht vom Balkon auf den Ellas Rock. Ansonsten ist der Balkon nicht zu gebrauchen, da vom Bauen komplett eingestaubt. Personal war sehr nett, Frühstück okay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel.
This hotel is dirty, the breakfast was dry toast and some scrambled Eggs. They had some light fixtured outsidebour room that was going on all night it was like being in a club. The only good thing is if you get a room with a view but you sjould try and find something else.

4/10 Poor

Martin PH, Good location, 10min walk from the city center.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty average hotel despite great staff and view!
The staff/service was great and the view was very nice! But I guess the view is pretty great in most places around Ella. The hotel however wasn't that good, especially not our room. - The shower hardly worked. - The curtains didn't shut all the way which meant that the flashing lights outside the hotel creates a not so nice disco like feeling inside our room - all night! And to add to the problems there was a power outage at night. This seems to be a common problem and most hotels are prepared with its own generators. Our hotel wasn't.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Isi, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel im Aufbau
Wir waren für eine Nacht im Tenth Hotel. Wir waren in Zimmer 1. Der Ausblick auf den Ella Rock von unserem Balkon war unglaublich. Wir waren mit unserem Gastgeber sehr zufrieden. Das Personal war sehr hilfsbereit. Uns wurde Dinner angeboten und wir haben sehr leckeres Essen bekommen. Da wir scjon morgens um 6 Uhr wieder aufbrechen mussten, wurden uns Lunchpakete angeboten. Wirklicjmh sehr gut. Wir hatten ein sauberes Zimmer mit einem schönen Interieur. WLAN könnte etwas besser laufen. ;) Das Hotel hat großes Potential. Preis-Leistung ist top! Können es weiterempfehlen.

6/10 Okay

MARIA TERESA, madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUEN SERVICIO Y VISTAS ESPECTACULARES
Tuve un problema y me lo resolvieron. Me sentí muy bien tratada. El hotel está bien y muy limpio.

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Tenth Hotel fremstår nyrenoveret og rent. Simpelt men med alt hvad der behøves. Udsigten over området er intet mindre end fantastisk. Morgenmaden blev serveret at anrettet i et skønt lyst lokale med vinduer fra gulv til loft hvilket betyder, at udsigten kan nydes fra starten. God, opmærksom og meget venlig betjening.

8/10 Good

Verified traveler

Liked: Staff & service
Nichts zu meckern!
Wir waren nicht lange auf unserm Zimmer, da wir viel vor hatten. Es ist eine sehr herzige, kleine Unterkunft. Der Inhaber ist sehr bemüht. Sehr freundlich und unkompliziert. War ein angenehmer Aufenthalt

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Så fint. Tveka inte bara boka!
Jag och min pojkvän åkte som backpackers till Ella för att uppleva de vackra vyerna av grön natur och höga berg och inte minst av allt teodlingar. Detta hotell var som en dröm för oss. Vilken utsikt vi hade från vårt rum. Vi satt på balkongen och såg ut över Ella rock och Adams peak och kunde inte sluta titta. Utsikten var som en plansch, helt otroligt vackert. Man kunde till och med stå och duscha och öppna ett stort fönster från badrummet och titta över utsikten. Rummet va fräscht, toaletten stor och fräsch, och det fanns kylskåp och en stor balkong. Sängen va stor och skön. 5 min promenad till restaurangerna och butikerna. Tips, boka rum nr 6. Där bodde vi och där kommer vi bo igen om vi åker tillbaka till Ella i framtiden..

10/10 Excellent

Morten, Haugesund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk plass!
Dette nyoppussede hotellet ligger ca 200m fra Ellas sentrum, midt mellom Ella Rock og Litle Adams Peak. Det har nydelige rom, stort bad med den største dusjen jeg har sett (!) og en helt fantastisk utsikt! De ansatte er svært serviceinstilt, og kan hjelpe til med alt du trenger. Hotellet ligger på en høyde like nedenfor semtrum, som gjør beliggenheten frittliggende, oversiktilig, rolig, men sentral! Et perfekt sted å bo i Ella!

10/10 Excellent

Hanne & Sindre, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly renovated hotel with beautiful views
Very friendly staff, comfortable bed and beautiful view from the private balcony. We would stay here again.