4/10 Poor
Silviana
Traveled with family and small children
Jun 5, 2024
Disliked: Cleanliness, staff & service, amenities
First time staying at this place and we got the 2 bedroom suite. When we got to the room suddenly a technician came to fix one of the bedroom’s sliding door due to the safety issue. We weren’t notified or anything. I think the previous tenant was complaining about the door. Anyway, we just didn’t understand why they gave us a room that basically wasn’t ready. We also found someone’s sock under the bed and moving bugs everywhere. The sofa bed was very very very gross. We found hair everywhere & lots of dirt down there. We called the front desk to ask for a room change but they said due to the policy they weren’t able to do so since we booked it through Expedia. They said I had to call Expedia & told them what happened since they’re more like a timeshare building thing. What a weird & lame excuse… but here I am writing my bad experience with this place. I’m pretty sure I won’t go back or recommend this place to anyone.
Silviana
Stayed 1 night in Jun 2024