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Reviews of NH Oberhausen

4 out of 5
NH Oberhausen
Dueppelstr. 2, Oberhausen, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 195 out of 524 reviews" "
Rating 8 - Good. 234 out of 524 reviews" "
Rating 6 - Okay. 65 out of 524 reviews" "
Rating 4 - Poor. 17 out of 524 reviews" "
Rating 2 - Terrible. 13 out of 524 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beste Grüße on Jan 5, 2024
Lieber Gast, Vielen Dank für Ihre tolle Bewertung.Das Team freut sich schon heute auf Ihren kommenden Aufenthalt in unserem Haus.

10/10 Excellent

Anil

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Team NH Oberhausen on Nov 8, 2023
Lieber Gast, Vielen Dank für die volle Punktzahl.Es freut uns das Sie sich bei uns wohlgefühlt haben.Das Team freut sich schon heute auf Ihren kommenden Aufenthalt in unserem Haus.Mit den besten Grüßen vom

10/10 Excellent

Baron, Mountain View

Stayed 1 night in Aug 2023
Response from Team NH Oberhausen on Sep 15, 2023
Dear Guest,thank you very much for welcoming you to our NH Oberhausen. We are pleased that you felt comfortable with us and that you were satisfied with our service. the Team is looking forward to your upcoming stay in our house.Best regards from NH Oberhausen

8/10 Good

mehmet fatih

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
seriousness hotel
the receptionist was sullen when checking in. We booked 2 rooms, one of them had a coffee machine and one of them didn't. When we told the reception about this situation, some rooms have it and some don't. It means they don't have standards, but while they're advertising, the coffee machine appears to be in the room, so they're deceiving.
Stayed 2 nights in Jul 2023
Response from Team NH Oberhausen on Aug 15, 2023
Dear Guest,Thank you for taking the time to rate your stay with us.We are regret that you were not satisfied with our service and product.We hope to welcome you again to the NH Hotels and especially to the NH OberhausenRemain with best regards from NH Oberhausen

10/10 Excellent

Kristaq

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

B

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for Essen shows
Large, comfortable hotel circa 25 min drive from Essen Exhibition Centre. Good restaurants within walking distance in evening.
Stayed 2 nights in Jan 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Working in Westfield shopping centre
The staff were really helpful and spoke great English, room was a big size and clean and comfortable. Tram line right out side practically so good likes into the town ( or you can walk took 10mins) and Westfield shopping centre is the 4th stop!. Great breakfast and every one really helpful. Would stay again !.
Stayed 3 nights in Dec 2022

6/10 Okay

WEIJIE

Business traveler
a little bit old
Stayed 1 night in Dec 2022

10/10 Excellent

Erick

Stayed 3 nights in Oct 2022

2/10 Terrible

James

Business traveler
Disliked: Property conditions & facilities, room comfort
Last minute booking - never again
I booked this hotel at the last minute. On arrival I was given the key to the last room they had. Despite booking and paying for a double non-smoking room, I was presented with a tired, small, single room that smelled strongly of stale cigarette smoke. The air conditioning didn't seem to work and the electrics in the room celling void made a continuous and loud buzzing sound. All in all, I probably had one of the worst night's sleep I can remember and left over 350 euros worse off.
Stayed 1 night in Oct 2022

4/10 Poor

andre

Business traveler
Disliked: Staff & service, property conditions & facilities
Not what i expected for that price
Generally i have a good impression about NH hotels, but this one was a real disappointment. The checkin staff was not particularly friendly and it turned out they gave me wrong information: i asked about the opening times of they gym, they said 8 am to 9 pm. When i told this at check out together with all the other issues, the friendly lady at checkout told me that the gym was open 24/7... but i was leaving by then, so i choose this hotel because it had a gym, but i could not use it. The WiFi at the hotel was broken during my full stay, not compensation offered, even after asking (really for a hotel that claims to have the best conference facilities in town?). The parking needs to be paid every time you go in and out, and they don't accept a credit card, just cash (really ? it's 2022 now) - when i brought this up at checkout, the excuse was that it's not their parking, but at their website, they list they have a parking. The room was kind of OK but shows it's age (chips off on the furniture; stains on the carpet). It was a warm day, and in order to get a decent temperature in the room i needed to put the airco at full speed, which was very noisy. All in all, it was by far not worth the 135 €/night for such a disappointing stay, and above all, despite two hints where i expressed my dissatisfaction, at checkin and at checkout, no efforts made at all to accomodate, not even a sympatic "we're sorry".
Stayed 1 night in Sep 2022

10/10 Excellent

Joel Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within an easy walk of everything
Stayed 3 nights in Jul 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Diane Helen

Stayed 7 nights in Jun 2022

8/10 Good

Alireza, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022

10/10 Excellent

Indrek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from NHOberhausen on Jan 4, 2022
Lieber Gast, vielen Dank für Ihre Bewertung. Wir würden uns freuen Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen

2/10 Terrible

Verified traveler

Stayed 4 nights in Mar 2020
Response from Katja on Mar 26, 2020
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. Obviously you were not satisfied with your stay. If you have the time again we would be pleased to receive a separate email from you with the detailed impressions of your stay. The comments of our guests are always important to us and help us to prove or even improve our high level of quality and service. So, thank you in advance for your time. We hope, you give us a second chance to convince you completely of our hotel. Looking forward to welcoming you soon again at our NH Oberhausen we wish you all the best. Kind regards Katja Weiss General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel
The NH Oberhausen is a nice hotel with parking garage next door. The room I had was clean except for a very old and a little smelly shower curtain. One of the hand towels was frayed but clean. Nice toiletries and a very spacious room.
Stayed 3 nights in Feb 2020
Response from Katja on Mar 2, 2020
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
good value for money
The Hotel is well located, the staff was friendly and the rooms are well-sized and comfortable. It looks a bit dated, especially the bathrooms but is still well maintained and clean. Especially if compared to other Hotels in the area, this option is really value for money. I do stay frequently in this area and have tried several other hotels - this one I do recommend and have used multiple times now.
Stayed 4 nights in Dec 2019
Response from Katja on Dec 16, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stays with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best, Merry Christmas and a Happy New Year. Yours sincerely Katja Weiss General Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities
We stayed in a different hotels from NH Collection. This one seems to be pretty outdated. No way 4 star property.
Stayed 1 night in Oct 2019
Response from Katja on Nov 19, 2019
Dear Guest, Many thanks for chosing our NH Oberhausen for your stay in Oberhausen. We are sorry, that our hotel did not meet your expectations. Please be ensured, that we are doing renovation measurements on a regular basis to keep the hotel up to date. But please be also advised, that the Collection Brand is standing for our four star premium hotels. We are looking forward to welcoming you soon again in Oberhausen or in one of our sister hotels. With kind regards Katja Weiss General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent "hub" hotel for Oberhausen
We've been to the NH several times - it's a good hub for us as it's very close to the main train station (about 5 mins walk from trains and bus, and a tram outside the hotel to Centro as well). We have made a point of getting breakfast as our stays have been busy. Breakfast usually more than satisfying, with very slight variations in menu. Rooms comfortable, spacious. Most recent stay had our room made up for 1 by mistake but was quickly corrected. Decent internet speeds (when paid for premium).
Stayed 5 nights in Oct 2019
Response from Katja on Oct 17, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Katja on Aug 26, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are proud, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

2/10 Terrible

Duncan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Excellent hotel, I have stayed three times previously and it was always a very enjoyable stay but on this occasion I was charged for breakfast when I did not and when I followed up, I was advised that as I was on the attendance list for one morning, I am not entitled to a refund.
Stayed 4 nights in Jul 2019
Response from Katja on Jul 22, 2019
Dear Duncan, many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you generally felt comfortable with your stay and liked our services and facilities. Even more we are sad for the trouble you got in concerning the breakfast. As already communicated separately we will clear the issue and get in contact to you again by email. Please accept our appologize for your inconveneinces caused. We hope, you give us a second chance to convince you completely of our hotel. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

8/10 Good

Avishai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2019
Response from Katja on Jun 12, 2019
Dear Guest, Many thanks for chosing our NH Oberhausen. We are pleased, that you enjoyed your stay with us and liked our service and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Katja on May 29, 2019
Dear Jonathan, Many thanks for chosing our NH Oberhausen for your stay. We are happy, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our house we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Katja on May 3, 2019
Dear Marek, WOW! Many thanks for your amazing review. We are proud, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the hotel was excellent. The room was nice, staff very pleasant and helpful. Good sound proofing and an excellent shower. However the single bed in my room had a mattress which was far to firm for me. I asked for a extra duvet to help cushion the impact but it never turned up. As a result I got very little sleep
Stayed 4 nights in Mar 2019
Response from Katja on Apr 9, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. The comments of our guests are always important to us and help us to prove or even impove our high level of quality and service. Therefore thank you for your comment concerning the duvet. We will brief the front desk team to follow up the guest wishes to avoid such experiences in the future. Please accept our apologize for your inconveniences caused. We hope, you give us a second chance to convince you completely of our hotel. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotle
Stayed 1 night in Mar 2019
Response from Katja on Mar 26, 2019
Dear Guest, WOW! Many thanks for your amazing feedback. We are happy, that you loved your stay with us and enjoyed our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Katja on Mar 26, 2019
Dear Guest, FANTASTIC! Many thanks for your amazing review. We are pleased, that you felt comfortable with your stay and loved our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Katja on Mar 14, 2019
Dear Guests, WOW! Many thanks for your fantastic review. We are pleased, that you loved your stay with us and were convinced of our services and faciltities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019
Response from Katja on Apr 9, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern hotel. Beautiful room and amazing service. For the price I paid for ($50/night), it was the best thing ever. It was so nice, felt like a Hyatt or Four points kind of 4 star hotel.
Stayed 2 nights in Jan 2019
Response from Katja on Jan 17, 2019
Dear Guest, PERFECT! Many thanks for your sensational review! We are proud, that you loved your stay with us and were impressed of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best! Yours sincerely Katja Weiss General Manager

6/10 Okay

Verified traveler

Stayed 10 nights in Dec 2018
Response from Katja on Jan 2, 2019
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fine, but the tv chose of channels was bad only German stations. On their program list it hah BBC, and CNN but they where not working.
Stayed 1 night in Dec 2018
Response from Katja on Dec 30, 2018
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are pleased, that you enjoyed your stay with us and loved our services and facilities. Thank you also for your comment concerning the tv. We will let our technician check the TV channels immediately. Please accept our apologize for your inconveniences caused. Looking forward to welcoming you soon again at our hotel we wish you all the best for 2019! Kind regards Katja Weiss Genera Manager

10/10 Excellent

Mohammed, Khartoum, Sudan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, Very nice hotel, friendly staff, All the best
Stayed 4 nights in Nov 2018
Response from Katja on Nov 19, 2018
Dear Mohammed, WOW! Many thanks for your perfect score. We are pleased, that you loved your stay with us and complimented especially our friendly employees. We will forward your remark to our team as the perfect motivation to continue providing prefessional and friendly service to "WOW" our guests. Thank you! Looking forward to welcoming you soon again at our hotel we wish you all the best! Yours sincerely Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Solid place, not far from train, perfect for what we needed.
Stayed 3 nights in Oct 2018
Response from Katja on Nov 2, 2018
Dear Guest, WOW! Many thanks for your fantastic review. We are pleased, that you loved your stay with us and were convinced of our services and facilities. Looking forward to welcoming you soon again at our hotel we wish you all the best! Yours sincerely Katja Weiss General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Katja on Oct 2, 2018
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are happy, that you loved your stay with us and were convinced of our services and facilities. We are looking forward to welcoming you soon again at our hotel and wish you all the best! Kind regards Katja Weiss General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the train station. There was a small technical glitch with our room... the door handle was broken so sometimes when we tried to enter the room, it came off completely, and as a result it was hard to open! They did fix this when we pointed this out. Also, the bathroom door is hung at a slight angle, so if it is not latched completely (which takes pretty much force!), it drifts to a totally open position. Never mentioned this!
Stayed 5 nights in Aug 2018
Response from Katja on Aug 22, 2018
Dear Guest, Many thanks for your decision to book our hotel when staying in Oberhausen. The comments ofo our guests are always important to us and help us to prove or even improve our high level of quality and service. Therefore thank you for your remarks concenring the room. For the room doors: We will maintain all entrance doors by an external company by the end of this year. The bath room door will be checked by out technician asap. Please accept our apologize for any inconveniences caused. Looking forward to welcoming you soon again at our hotel we wish you all the best. Kind regards Katja Weiss General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Katja on Aug 22, 2018
Dear Guest, Many thanks for making our NH Oberhausen the hotel of your choice. We are happy, that you enjoyed your stay with us and liked our services and facilities. Looking forward to welcoming you soon again at our hotel and remain with kind regards Katja Weiss General Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure Break in Oberhausen.
Very enjoyable stay in Oberhausen. Hotel is well maintained, staff friendly & helpful and situated close to town centre.
Stayed 2 nights in Jul 2018
Response from Katja on Aug 22, 2018
Dear Samuel, Many thanks for chosing our NH Oberhausen. We are pleased, that you liked your stay with us and complimented especially our friendy and helpful employees. Thank you! Looking forward to welcoming you soon again at our hotel we wish you all the best. Yours sincerely Katja Weiss General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nH hotels seem pretty good
Great reception. Well organised with iced drinks and nibbles to welcome you. Checkout even better, knew who we were and handed us bottled water for journey. We seemed to be the lucky guests with cakes in the room and free drinks in the bar. Comfy room and bed with plenty of space. Room a little hot and not sure sure air con did much. Handy for station and city. First time I have stayed in a nH hotel but experience positive enough I would seek them out in the future.
Stayed 1 night in May 2018
Response from Dany Pascal Teerling on Jun 3, 2018
Dear Marc, thank you very much for your feedback on Hotels.com. We're happy that you had a pleasant stay with us and we will forward your points to our depoartments. We would be glad to welcome you back soon in one of our NH Hotels. Best Regards,

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Dany on May 11, 2018
Dear Guest, thank you for staying in the NH Oberhausen and your feedback. We would be glad to welcome you back soon in one of the NH Hotels. Kind Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
.
The hotel was in a quite part of town but was close to a number of very good restaurants. Some of the room décor could do with a freshen up but on the whole a favourable stay.
Stayed 3 nights in Apr 2018
Response from Dany on May 11, 2018
Dear Guest, thank you for staying in the NH Oberhausen and your feedback. We would be glad to welcome you back soon in one of the NH Hotels. Kind Regards,

10/10 Excellent

Antonios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice 4* hotel
I stayed only one night, but it was very nice.
Response from Dany Pascal Teerling on Apr 8, 2018
Dear Antonios, thank you very much for staying in the NH Oberhausen and your feedback. We would be glad to welcome you back soon in one of the NH Hotels. Best Regards,

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Dany Pascal Teerling on Mar 19, 2018
Dear Grant thank you for staying in the NH Oberhausen and your feedback. We would be glad to welcome you back soon in one of the NH Hotels. Kind Regards, Dany Pascal Teerling

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, I enjoyed my stay at NH Oberhausen and would definitely go back in the future
Stayed 2 nights in Mar 2018
Response from Dany Pascal Teerling on Mar 19, 2018
Dear Joseph, thank you for staying in the NH Oberhausen and your feedback. We would be glad to welcome you back soon in one of the NH Hotels. Kind Regards, Dany Pascal Teerling

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable business hotel, very poor wifi.
This is a nice hotel for business, probably above average for the location. Something of a dodgy location, probably dont want to go walking around the place at 11pm. I had "high speed" wifi, however this didn't work in the room, had to sit in the hall and even there it was mostly un-usable.
Response from Dany Pascal Teerling on Mar 19, 2018
Dear Philip, thank you for staying in the NH Oberhausen and your feedback. Your opinion is very important to us to improve our services. We will immediately check the wifi connection in your room and ask you to apologize for the inconvenience. We would be glad to welcome you soon again in one of our NH Hotels. Kind Regards, Dany Pascal Teerling