Ratings based on 222 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Georgia

Best beach Thanksgiving stay ever.

Posted Nov 27, 2017
Pros: The entire staff was smiling and efficient. The shoes were shining and not scruffy or dirty. Very important to me.
Cons: can not think of a thing.
The staff warm, and helpful. We arrived Thanksgiving Day to find the entire resort beautifully decorated for Christmas to include the famous gingerbread pirate ship in the lobby. The Thanksgiving Day dinner buffet was sumptuous. Our entire stay was beyond expectations. We have never stayed at a Ritz property but we will certainly be returning to one. Lounge chairs were set up on the beach with staff to provide towels and umbrellas. Glasses of champagne offered at our arrival. Coffee in the lobby in the early a.m. served in silver urns. We found it to be first class all the way. The weather was glorious making the fun even better. We had a water view room with morning sunrises over the water. Loved the indoor heated, and immaculately clean pool. The outdoor heated pool and hot tub the same. Best hotel stay ever.
5 out of 5
for Everyone
by A verified traveler from Huntsville, AL

Exceptional Service and Location

Posted Jul 31, 2017
We have been visiting this hotel for the past 5 years. The new food outlets are excellent. Staff is always courteous and professional. One of our favorite Ritz Carlton properties.
5 out of 5
for Everyone
by A verified traveler from Henrico, VA

Customer service & food superb

Posted Jul 21, 2017
We enjoyed our stay very much. Everyone was very accommodating. The food was excellent.
5 out of 5
by Patricia

This traveler left a rating score only Posted Apr 19, 2017 on Hotels
3 out of 5
by A verified traveler

Posted Apr 9, 2017
Nice hotel but deffinately overpriced for the condition and the service
5 out of 5
by maria m

This traveler left a rating score only Posted Apr 2, 2017 on Hotels
5 out of 5
for Couples
by A verified traveler from Savannah, GA

Beautiful hotel throughout.

Posted Apr 1, 2017 on Orbitz
Cons: It takes a little longer than it should to have your car brought up, over 5 minutes on some occasions.
Location: Great little historic district. Horseback riding, parasailing, and the beach. Lots of great restaurants.
Excellent staff and services. Always go with the club level room. Best way to go, breakfast, lunch and light dinner served everyday, unlimited drinks, and personal concierge services. Great room with a great view of the beach. 5 star restaurant on-premise was absolutely divine, great way to celebrate a special occasion. Spa services were excellent and timely, started and finished as stated.
5 out of 5
by Kelly

Posted Mar 2, 2017 on Hotels
Wonderful time!!
4 out of 5
for Everyone
by A verified traveler

Great for beach lovers, rooms somewhat uncomfortab

Posted Feb 25, 2017
Our stay at the Ritz was fine. The proximity and access to the beach is key, and the views are beautiful. The hotel itself is very large, and there was always plenty of room at the pool, restaurants, and other areas. We never felt crowded in with other guests which is very appreciated on a family vacation. We've all been on vacations where guests are trying to save seats by the pool or having to search for chairs. Not so at the Ritz. The rooms could stand to be more comfortable. There wasn't much space to unpack and store belongings. The table top space was limited and taken up by the "honor bar" where there are snacks, medicine, etc. that they're trying to sell. Just seems sort of tacky for a Ritz. Same with the refrigerator. There was no room to chill our beverages with the mini bar items. We opened our terrace door to enjoy the view of the ocean and didn't realize that automatically turned off the air conditioner. It's a good idea to conserve energy, but the room can heat up fast, and we ended up having to keep the slider closed most of the stay. All in all, it's a beautiful hotel.
5 out of 5
by grant

quick stay

Posted Feb 22, 2017 on Hotels
visiting local colleges