Terrace/patio
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Reviews of Club Quarters Hotel, World Trade Center

4 out of 5
Club Quarters Hotel, World Trade Center
140 Washington St, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 827 out of 1409 reviews" "
Rating 8 - Good. 324 out of 1409 reviews" "
Rating 6 - Okay. 124 out of 1409 reviews" "
Rating 4 - Poor. 71 out of 1409 reviews" "
Rating 2 - Terrible. 63 out of 1409 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Danniel

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Team CLUB QUARTERS WTC on May 11, 2024
Greetings Danniel.Thank you for your response. We appreciate your feedback.

6/10 Okay

Guohao

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
service is very bad, the front desk is very rude, their attitude seems that you are begging them for staying there. Never go there again.
Stayed 1 night in May 2024
Response from Team CLUB QUARTERS WTC on May 10, 2024
Thank you for your response. We appreciate your feedback.

8/10 Good

Diana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the rooms were small, but still big enough and had a coffee machine in room as well as coffee downstairs. The location was great- next to what I needed for work, but also in a good location close to running paths in the morning. The staff was also nice and helpful.
Stayed 3 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on May 10, 2024
Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Team CLUB QUARTERS WTC on May 10, 2024
Thank you for your response. We appreciate your feedback.

10/10 Excellent

Fernando, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing!
Stayed 3 nights in May 2024
Response from Front Desk Team on May 6, 2024
Hello Fernando,Thank you for your feedback!

10/10 Excellent

Kellie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location is downtown Manhattan
Stayed 1 night in Apr 2024
Response from Front Desk Team on May 1, 2024
Hello Kellie,Thank you for choosing Club Quarters Hotel. We look forward to welcoming you again soon.

10/10 Excellent

Ylrico

Liked: Cleanliness, staff & service, property conditions & facilities
Love my visits here
Stayed 2 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 30, 2024
Greetings Ylrico.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities, very well kept
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 28, 2024
Hello NICOLE!Thanks for choosing Club Quarters!

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from The Front Desk Team on Apr 29, 2024
Thank you for your response. We appreciate your feedback.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from FD on Apr 28, 2024
Thank you for your high score, we hope to see you again!

10/10 Excellent

Sunny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice - spacious for NYC, clean, and incredible views. The gym facilities were great. Really good location.
Stayed 2 nights in Apr 2024
Response from Front Desk Team on Apr 26, 2024
Hello SUNNY!Thanks for choosing Club Quarters Hotel!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, amenities
Great staff
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 26, 2024
Hello NICOLE! Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtesy and professionalism of Marsha-Ann, The Guest Experience Manager.
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 21, 2024
Hello JAMES ! We thank you so much for your recent visit with us here at CLUB QUARTERS WTC - we're so glad you were pleased and felt well taken care of by our very own Marsha-Ann. Certainly she'll be delighted to learn her efforts were so appreciated. We hope to see you again !

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 21, 2024
Hello DERICK ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC.We hope to see you again !

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 19, 2024
Hello NICOLE!Thank you so much for your feedback. We look forward to welcoming you again.

10/10 Excellent

alawi

Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 20, 2024
Hello ALAWI ! We thank you for your recent visit and your valued feedback.We hope to see you again.

4/10 Poor

Stana

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 18, 2024
Hello STANA ! We're grateful for your recent visit with us here at CLUB QUARTERS WTC.We hope to welcome you back !

10/10 Excellent

Bailey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Club Quarters WTC! It was clean, as described, and staff was kind and helpful. We loved the rooftop bar and terrace. The area was clean and had plenty of options for dining, shopping, sight-seeing, easy access to public transit, etc. Would definitely stay here again!
Stayed 4 nights in Apr 2024
Response from Front Desk Team on Apr 17, 2024
Hello BAILEY!Thank you so much for choosing Club Quarters Hotel! We look forward to welcoming you again soon.

10/10 Excellent

Taniikaa

Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on May 5, 2024
Greetings Taniikaa.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

6/10 Okay

Katlyn

Stayed 4 nights in Apr 2024
Response from Front Desk Team on May 3, 2024
Thank you for your high score. We appreciate your feedback.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Front Desk Team on May 3, 2024
Thank you for your perfect score. We appreciate your feedback.

8/10 Good

Sharyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Great Views... would stay again, but would need a slightly bigger room :D
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 11, 2024
Greetings SHARYN ! We're so thankful for your recent visit and your lovely remarks. It's a delight to learn you enjoyed our fabulous location and our stunning views & vistas. That sounds great - simply let us know the room type that best suits your needs for your next visit and we will gladly make suggestions.We hope to see you again !

10/10 Excellent

Madonna, San Gabriel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, close to 911 Memorial, Oculus and subway stations. They also had a rooftop bar that had great views of the city.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 11, 2024
We're so thankful for your recent visit and your lovely remarks. It's a delight to learn you enjoyed our fabulous location and our stunning views & vistas.We hope to see you again !

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the location of the property. I dislike the rooms the rugs were dirty. I had 2 rooms and they were both the same.
Stayed 7 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 10, 2024
Hello VICTOR ! We thank you for your recent visit and your valued feedback - we're glad you enjoyed our spectacular location and we hope to see you again !

10/10 Excellent

Natallia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. There was a coffee area around the clock.
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on Apr 7, 2024
Hello NATALLIA ! We are so grateful for your recent visit with us here at CLUB QUARTERS WTC - we're so glad you were pleased with your stay and enjoyed our amazing Coffee Bar ! We hope to welcome you back !

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Lobby and common area was overwhelmed with the smell of Marijuana!! The 6th floor hallway had the smell of cigarette smoke. I thought this was a no smoking property. Very annoying and disappointing!
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 5, 2024
Greetings James,Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Apr 2024
Response from Team CLUB QUARTERS WTC on Apr 3, 2024
Hi there NICOLE ! Thanks so much for your recent visit with us here at CLUB QUARTERS WTC - we're glad you were pleased and felt well taken care of by our amazing Team.Please visit again !

10/10 Excellent

Alice Correa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Bedroom was good and convenient. Would stay here again.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 3, 2024
Hello ALICE ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC - we are delighted to learn all was well and we hope to see you again !

10/10 Excellent

Alden

Liked: Cleanliness, staff & service, property conditions & facilities
This is my go-to hotel. Great staff and service and always comfortable. Great location for traveling anywhere in the city.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Apr 3, 2024
Greetings ALDEN ! We thank you for your lovely remarks and of course for being a valued returning guest ! We hope to see you once again !

10/10 Excellent

Sofiia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from The Front Desk Team on Apr 4, 2024
Hello SOFIIA!Thanks for choosing Club Quarters Hotel :)

10/10 Excellent

Fawna Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been better to have fresh towels daily, but the location was fabulous!
Stayed 3 nights in Mar 2024
Response from Front Desk Team on Apr 2, 2024
Hello FAWNA,Thank you so much for choosing Club Quarters Hotel!

10/10 Excellent

Alanna, Winnipeg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated in my new favourite district in which to stay while vacationing in NYC. The Club Quarters downtown is perfectly located, quiet yet close to so many different attractions and is within easy walking distance to many subway lines. The hotel’s special touches such as free bottled water, a gourmet coffee machine in the comfortable main floor lounge, not to mention the 20th floor terrace, made our stay extra special. I cannot wait to go back!
Stayed 6 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 31, 2024
Greetings ALANNA ! Thanks so much for taking a moment to review your experience here with us at CLUB QUARTERS WTC - we're so glad you enjoyed your visit ! Yes, please do come back !

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super nice. I like the free water bottle filling stations. Overall was happy with our stay.
Stayed 3 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 31, 2024
Hi there KIMBERLY ! We're so glad you enjoyed your visit with us and were well taken care of by our amazing Team.We hope to see you again !

10/10 Excellent

RICARDO LEON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, excelente hotel
Stayed 7 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 30, 2024
Greetings RICARDO ! We're so glad you were pleased with your recent visit with us and enjoyed our fabulous downtown location.Please visit again.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel clean and tidy. The coffee and water station is a great option, really convenient and saves buying water all the time. Really close to the world trade centre memorial and walkable to battery park for Statue of Liberty.
Stayed 4 nights in Mar 2024
Response from We hope to see you again on Mar 29, 2024
Hi there TERESA ! We're so glad you enjoyed your visit and took fine advantage of our very popular complimentary Coffee/ Tea/ Water Bar !

10/10 Excellent

Tracey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the filtered water bottles and dispenser in the hallways. And it is close to where I need to go for work.
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 29, 2024
Hi there TRACEY ! We're so glad you were pleased with your recent visit and we hope to see you again !

4/10 Poor

Winyu

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was stinky and old I can see a lot of wallpaper ripped out Carpet was dirty I can see clearly how dirty was Staffs were nothing I felt appreciated Only good location walkable I give 2 stars Never come back !!
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on Mar 26, 2024
Greetings Winyu,Thank you for your response. We appreciate your feedback.

10/10 Excellent

Fabiella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop was amazing and the lounge area was amazing
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 29, 2024
Hi there FABIELLA ! We're so glad to hear that you were pleased with your stay with us here at CLUB QUARTERS WTC.Yes, we're so proud of our View of The World Terrace & Lounge ! Please visit again !

10/10 Excellent

HUSSAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 18, 2024
Greetings Hussain.Thank you for the great score you gave us. We value your feedback. We hope you plan to visit us sometime soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Rohan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, excellent staff and service!
Stayed 5 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 11, 2024
Thank you for the amazing score you gave us. We hope you plan to visit us soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 11, 2024
Thank you for the amazing score you gave us. We hope you plan to visit us soon as we look forward into having you again. Have a wonderful day!

10/10 Excellent

Lawrence

Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 29, 2024
Hi there LAWRENCE ! We're so glad you enjoyed your recent visit with us here at CLUB QUARTERS WTC.We hope to see you again !

8/10 Good

Desta

Liked: Cleanliness, staff & service, property conditions & facilities
Could not have a better location or staff BUT the website descriptions need to be updated. It SAYS there are TWO restaurants on site and that they serve breakfast. In fact there are NO restaurants. There is also absolutely no late check out. On the plus side the room is like a small apartment, including a separate area with a couch and desk and second TV. Our room overlooked the 9-11 Memorial site, directly. Very walkable to Wall Street, the NY Stock Exchange, 9-11 Memorial, Trinity Church, etc. Overall, aside from an easy breakfast, this was a stellar find!
Stayed 1 night in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 9, 2024
Hello Desla - we're so glad you took a moment to review your recent experience here at CLUB QUARTERS WTC - we're glad you enjoyed our spectacular downtown neighborhood. Kindly note that our website indicates a restaurant and bar both which we have - Morton's Steakhouse on the Main Lobby Level and our View of the World Terrace & Bar on our 20th flr - however neither serve breakfast. We do gladly offer late checkouts upon availability - complimentary luggage storage is also a popular option. Please visit again !

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 29, 2024
Hi there MARK ! We thank you very much for your recent visit and your valued feedback - we're glad you were pleased and we hope to see you again !

10/10 Excellent

Lisa, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Michael, Overnight Guest Experience Manager on Mar 8, 2024
Hey there LISA ! Thanks so much for your recent stay with us here at CLUB QUARTERS WTC and for your Perfect Scoring ! We're so glad you were pleased and we surely hope to see you again !

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Front Desk Team on Mar 6, 2024
Thank you for your your perfect score. We appreciate your feedback.

8/10 Good

Samantha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, we did ask for daily cleaning but did not see anyone during our stay
Stayed 2 nights in Mar 2024
Response from Team CLUB QUARTERS WTC on Mar 6, 2024
Greetings Samantha,Thank you for the amazing score you gave us. We do value your feedback. Hopefully, you will come back and visit us again. Have a wonderful day!

4/10 Poor

Georgiana

Traveled with family
Disliked: Staff & service, amenities
Poor treatment from staff.
Stayed 3 nights in Feb 2024
Response from Team CLUB QUARTERS WTC on Mar 5, 2024
Thank you for your feedback.

10/10 Excellent

CLAUDIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos hospedados por 4 noches, nuestra estancia fué muy agradable , el personal fué muy amable y la habitación muy cómoda y de muy buen tamaño con bastante espacio, el hotel también tiene hermosas vistas y está cerca de muchos lugares de interés.
Stayed 4 nights in Feb 2024
Response from Team WORLD CENTER HOTEL on Mar 3, 2024
Hi there CLAUDIA ! We appreciate your recent visit here with us at CLUB QUARTERS WTC - we're so glad you were delighted and we surely hope to see you again !

10/10 Excellent

Jody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views
Stayed 1 night in Feb 2024
Response from Team CLUB QUARTERS WTC on Feb 27, 2024
Hello JODY!We are so looking forward to welcoming you again soon.