Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews of Begijnhof Hotel

4 out of 5
Begijnhof Hotel
Groot Begijnhof 15, Leuven

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 287 reviews" "
Rating 8 - Good. 119 out of 287 reviews" "
Rating 6 - Okay. 26 out of 287 reviews" "
Rating 4 - Poor. 3 out of 287 reviews" "
Rating 2 - Terrible. 3 out of 287 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Gunther Vogels, Adjunct-Directeur on Apr 15, 2024
Dear Jonathan,Thank you for your positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on your next visit.Best wishes,Gunther Vogels, Adjunct-Directeur

10/10 Excellent

SUN

Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Beste Sun,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met vriendelijke groet,

6/10 Okay

Maura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful hotel, but they should have warned us that there would be construction noises when we booked. It was too late by the time we arrived to check in. 9:00 is not terribly early, but we were exhausted from traveling. Also, we booked a room for three people -- there were only two coffees and not enough towels. When my son called down for an extra pillow for his bed (the main bed had two pillows each per person) someone showed up and handed him a pillow without a pillowcase. Otherwise, we had a nice stay -- the beds were very comfortable and the room was clean and spacious. The problems were pretty minor, but seemed worth noting, because it's a relatively expensive place to stay, and those things were surprising.
Stayed 1 night in Dec 2023
Response from Gunther Vogels, Adjunct-Directeur on Dec 25, 2023
Dear Maura,Thank you for taking the time to share your review.We're delighted to hear that you found the beds comfortable and the room spacious. Furthermore, our team takes great pride in maintaining our high standards of cleanliness and guest comfort, so it's wonderful to know that this aspect contributed positively to your stay. We apologise, however, for the inconvenience caused by the construction noise. We understand it can impact the tranquility of our guests, and we regret any disturbance it may have caused. We also appreciate you bringing to our attention the oversight with the in-room amenities. It is our aim to provide complete and accurate amenities for all our guests, and we have taken note of your comments regarding the coffee, towels, and pillowcase to ensure such lapses are not repeated. We are committed to offering a seamless experience to our guests.We hope to welcome you back in the future.Kind regards,Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leuven Business Trip
Great location, easily accessible by road for morning pick-ups. Very friendly staff, quiet, clean and very comfortable. Also within 15mins walk of Leuven center and the Christmas market.
Stayed 3 nights in Dec 2023
Response from Gunther Vogels, Adjunct-Directeur on Dec 20, 2023
Dear Daniel,Thank you very much for this positive review.It's fantastic to hear that our location met your needs for your business trip and that you found the convenience of morning pick-ups and the proximity to Leuven center beneficial. We're delighted that the cleanliness and comfort of our rooms met your expectations, and our team's friendliness contributed to a quiet and enjoyable stay.We look forward to seeing you again.Wishing you a Happy Holiday season!Gunther Vogels, Adjunct-Directeur

10/10 Excellent

JAEGIL

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Beste gast,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,

10/10 Excellent

Han Wui

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Beste Han,Hartelijk dank voor uw positieve beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u dan ook nog eens te mogen verwelkomen!

10/10 Excellent

Tom

Stayed 2 nights in Sep 2022
Response from Gunther Vogels, Adjunct-Directeur on Sep 30, 2022
Dear Tom,Thank you for this positive rating.We are glad your stay was perfect.Again, thank you very much.We look forward to welcoming you again. Best regards,Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2022
Response from Gunther Vogels, Adjunct-Directeur on Dec 20, 2022
Dear Bo,Thank you for taking the time to share your feedback.We're happy to hear your stay met all your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Neill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jul 2022
Response from Gunther Vogels, Adjunct-Directeur on Aug 3, 2022
Dear Neill, Thank you for this positive review of your stay. We are pleased that you enjoyed your stay and appreciated the high standards which we strive to uphold. We all hope to welcome you back in the future. Best wishes, Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Raghu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this property before and always loved it. This time I was traveling for leisure and decided to book there as well.. as expected it was a clean hotel... beautiful garden, friendly staff But what I did not expect (nor did the staff) was an issue with the air quality in my room. Why I give 5 stars is the way they handled the issue 1. They were overbooked - so could not move me 2. they called the technical staff and it appears they could not fix it 3. they called another hotel, booked me (with breakfast), booked a cab - all on their dime! I cannot say any Marriott or Hilton had ever done this to even their elite customer (which I am) I will stay here again.... service like theirs is what makes a stay worthwhile
Stayed 2 nights in May 2022
Response from Gunther Vogels, Adjunct-Directeur on May 14, 2022
Dear Raghu, Thank you for taking the time to share your feedback. We are always delighted to welcome a returning guest, we are just as happy to hear that you also received the friendly and professional service that we are known for. We are sorry we could not fix this issue on the spot, however, it is great to read our team could find a comfortable solution, we are pleased to know you enjoyed the rest of your stay. It would be a pleasure to have you return on yet another occasion. All the best, Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Leonie

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Gunther Vogels, Adjunct-Directeur on Aug 2, 2022
Dear Leonie, This is a great rating. Thank you! We are glad we met your requirements. We look forward to the pleasure of seeing you again in the future. Kind regards, Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Sharon

Stayed 3 nights in Mar 2022
Response from Gunther Vogels, Adjunct-Directeur on Apr 5, 2022
Dear Sharon, This is a great rating. Thank you! We are happy we were able to cater to all your needs. Thank you again. We hope to have the pleasure of seeing you again in the future. Kind regards, Gunther Vogels, Adjunct-Directeur

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I liked the room. It was cosy and nice designed. The personnel was very welcome and nice. It was actually more, than what I've expected. The beds were the hardness I do prefer.
Stayed 2 nights in Sep 2021
Response from Toine Paulissen, Commercial Representative on Oct 28, 2021
Dear Boris, Thank you for such a kind review. Your kind words about the welcome you received are much appreciated. We do try to make sure all our guests have the best experience they can with us, and we will always go that 'extra mile' to ensure your expectations are met. The entire team look forward to welcoming you back on a future trip. Kind regards, Toine Paulissen, Commercial Representative

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Overpriced
This hotel is in an amazing location but overpriced (ie. parking is 12 euros/night, breakfast is 19 euros pp.) No real help was given to find alternative parking, and cleaning/housekeeping service was minimalist to say the least: after 3 days, the bed was only folded back, stains of coffee mugs still there on every surface, sink and shower left untouched. Rooms are small, to the point of thinking twice, if you're both standing up, on whether you really want to go put that wrapper in the bin or better wait till he's in the loo (so tiny his knees are touching the door, and so poorly insulated I can hear everything)
Stayed 3 nights in Dec 2019
Response from Toine Paulissen, Commercial Representative on Jan 2, 2020
Dear Guest, Thanks for taking the time to provide this candid review. We're sorry your experience hasn't been as good as what we usually receive. We would like to believe we offer competitive pricing compared to other hotels of the same standing in the area and are disappointed that you were not satisfied in this regard. We always endeavour to provide an excellent standard for our guests. Please accept our apologies for any shortcomings and don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action. We are sorry that you were a little disappointed with the size of your room; we do have different categories and sizes, and we would be very happy to find you one better suited to your requirements on your next visit such as our Grand Executive Suite with 2 bathrooms: 1 smaller shower room and a second bigger bathroom with spa bath. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. All the best for 2020! Toine Paulissen, Commercial Representative

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, amenities
My room required a repaint, there were marks on the walls and the bathroom looked a little tired. I am aware that there is ongoing refurbishment so hopefully these issues will be resolved. The setting was in a very nice area, quiet and picturesque and the garden was beautiful.
Stayed 2 nights in Sep 2019
Response from Toine Paulissen, Commercial Representative on Sep 25, 2019
Dear Guest, Thank you for such a positive review. We are thrilled that you had a pleasant stay at the Begijnhof Hotel. Thank you for your kind mention on our decor and other facilities. We are happy that you enjoyed our serene atmosphere. We look forward to welcoming you again. Best wishes, Toine Paulissen, Commercial Representative

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We were not told of renovations going on at the hotel, and we were put in the room right next door to where they where working starting at 8:00 AM. Other than that the Hotel was nice and in a nice area.
Stayed 2 nights in Aug 2019
Response from Toine Paulissen, Commercial Representative on Aug 22, 2019
Dear Guest, Thank you for taking the time to share your opinion of your recent stay with us. We are pleased to hear that you enjoyed our hotel and appreciate your kind remarks as to our location. However, we do wish to note that the information regarding the renovations is available at check-in as well as at the room. Nevertheless, the works should not have started at 8:00 AM, so we will be looking into this matter and addressing it with the appropriate department. We look forward to welcoming you back for a much better stay in the future. Best regards, Toine Paulissen, Commercial Representative

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
My second time there. Loved it. Close enough yet far enough from the city centre. Nice surrounds. Great university park area for jogging. Nice little pub with a terrace just up the road. Good breakfasts and very friendly staff.
Stayed 7 nights in May 2019
Response from Ben Van der Aerschot, Guest Relations Coordinator on Jun 13, 2019
Dear Paul, Thank you for this kind review. We are always glad to welcome returning guests, and we are even more delighted to know that everything met your expectations yet again. Your kind words about our location and top notch service are much appreciated. It would be a pleasure to welcome you back in the future. Best wishes, Ben Van der Aerschot, Guest Relations Coordinator

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Edge of town. Quite and peaceful
First time staying here. Convenient for work and on the edge of the town. Easy to get to and from. Location is quite and peaceful and I’m sure beautiful to relax at in summer. Parking is limited. Hotel is a little dated but clean and tidy.
Stayed 1 night in Mar 2019
Response from Ben Van der Aerschot, Guest Relations Coordinator on Jun 13, 2019
Dear Darren, Thank you so much for your valuable review. We are grateful for you mentioning our convenient location and have taken note with regards to your comments on limited parking and will consider them. The complete satisfaction of our guests during their stay is a top priority for our team, and it is rewarding to know that your stay was peaceful and comfortable. We would love to welcome you back on another occasion. All the best, Ben Van der Aerschot, Guest Relations Coordinator

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very clean room. Friendly efficient staff. Good breakfast.
Stayed 1 night in Mar 2019
Response from Toine Paulissen, Commercial Representative on Mar 19, 2019
Dear Timothy, Thank you very much for your kind feedback. It is wonderful to hear that you enjoyed so much of our hotel. We especially appreciate your mention of our team's courteous and professional service. This inspires us to continue with our efforts to maintain our high standards and ensure that every guest has the best experience possible. Thank you again; we hope that you will return. Best regards, Toine Paulissen, Commercial Representative

10/10 Excellent

David, Canterbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in a peaceful area
The room was very spacious, comfortable and well equipt. Good breakfast. Ideal location in a very peaceful area but within walking distance of the city centre and shops.
Stayed 3 nights in Jul 2018
Response from Toine Paulissen, Commercial Representative on Jan 9, 2019
Dear David, It's kind of you to take the time to send us this review about Begijnhof Hotel, Leuven; thank you for your perfect rating. The satisfaction of our guests during their stay among us is very gratifying for our team and we are pleased to hear that everything about our hotel and your time with us were to your liking. It would be a pleasure to welcome you back in the future. Best wishes, Toine Paulissen, Commercial Representative

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Leuven hotel
Best hotel I have stayed in in Leuven. Also walking distance to the center of town and ample parking
Stayed 1 night in Dec 2018
Response from Commercial Representative on Dec 17, 2018
Dear Mikael, Thank you for such a positive review and the top rating. We are glad that you had a pleasant stay at the Begijnhof Hotel and that the hotel met your expectations. Thank you for appreciating our location and parking facility. We are indeed located in a quiet area listed as UNESCO World Heritage and in the heart of the city. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. Best wishes, Toine Paulissen, Commercial Representative

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Very convenient hotel for our business needs at the University of Leuven Pellenberg campus. Meets our needs and service is wonderful.
Stayed 1 night in Oct 2018
Response from Toine Paulissen, Commercial Representative on Oct 25, 2018
Dear Kathryn, Thank you for the time taken to review your stay. We are glad that your stay with us was a pleasant one and that you enjoyed our convenient location. Our hotel aims to provide a truly unique experience and we are delighted that we were able to exceed your expectations. We all hope to have the pleasure of welcoming you back. Kind regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style and Comfort
Extremely comfortable hotel with modern details here and there. Amazing back yard, patio and dining area. Location is about a mile from the bus and train station. I just walked and enjoyed seeing all unique things to the area. Like the hundreds of bicycles university students use for transportation. Also there’s a beautiful, preserved 19 century village just right behind the hotel. Enjoyed exploring that one morning.
Stayed 1 night in Oct 2018
Response from Toine Paulissen, Commercial Representative on Oct 22, 2018
Dear Carlos. Thank you for this kind review. We are pleased to hear you had a great experience with us. Thank you for appreciating our hotel. It’s a pleasure to know our location was ideal for your needs. We look forward to welcome you back in the future. Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excedllent hotel. Free parking. Pricey breakfast. Farther from Leuven center and restaurants than most other hotels.
Stayed 1 night in Sep 2018
Response from Toine Paulissen, Commercial Representative on Oct 5, 2018
Dear Guest. We would like to thank you for this review. It is nice to know that our parking amenities were to your liking. We do try to offer the most competitive prices and so are sorry to hear that the price of our breakfast did not meet your expectations. We have noted your feedback. Additionally, our hotel is just about a 15 minute walk from the center of Leuven, with many attractions and places to dine in close proximity. We are happy that, in general, your stay with us was pleasurable. We hope to be able to welcome you back in the future. Kindest regards, Toine Paulissen, Commercial Representative

6/10 Okay

Margaret, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel could not find our booking. Luckily they had a room available. There was no air conditioning which was extremely disappointing given the high price and that they were rated 4 star. They setting was lovely and it was well located to visit KU Leuven and the center of town. Cold breakfast was mediocre.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

8/10 Good

Kenneth, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well cared for traditional hotel
This is a very nice but very old fashioned hotel. Its been well cared for, and is very clean, but it feels a bit like 1970 with the laminate decor and trouser press. That said, I would certainly stay there again. The staff were lovely and the rooms very spacious by European standards.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in unique historic location
lovely location, Grootbegijnhof gives you a medieval feel; with modern amenities. very quiet and close to the city center.
Stayed 2 nights in Apr 2018

10/10 Excellent

Colin, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

10/10 Excellent

P H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Short Overnight
Only had a short overnight stay and didn't get much chance to savour the delights of the hotel but it was very comfortable and beautifully appointed
Stayed 1 night in Aug 2017

8/10 Good

safak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My leuven stay
It as ok value for the money . The breakfast buffet can be improved ; choices were limited
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special hotel
We had early morning flight back to NY but didn't want to stay at a hotel near airport. I found that there was a easy train connection from Leuven to Brussels airport. The hotel was a bit far from the station but it took only 5 minutes by taxi. The area was nice and quiet. The room was spacious and clean. Hotel's garden was beautiful.
Stayed 1 night in Jun 2017

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Annette

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
3 star hotel with no warmth

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely. The garden exceptional. The staff very professional and welcoming. Historic location was interesting.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disgruntled customer
What turned out to be a relaxing break at this hotel with amazing, peaceful gardens and would have had a great review apart from the lack of customer service. The hotel took the payment twice and after being told I would receive a full refund of the second payment taken in error, we have been home one month and only received some of the refund. In 11 e mails I had a response twice and the second e Mail said the refund was on its way only for the amount to be down by £65. I cannot get any response from the management of this hotel by e mail or phone, always told to ring back and no sign of the amount being sent back to me. Also sent two e mails to Hotels.com and again no outcome from them also

10/10 Excellent

Hoi Hun, Gwangju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located slightly away from the Leuven city center, but easily accessible and located in the historical part of the city (Begijnhof). Staffs are very nice and ready to help to their best.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed throughout with comfy rooms.
This is a well designed hotel with lovely interior decor and a beautiful garden and terrace. The room was comfortable and clean.

8/10 Good

Keith, Dartford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night. Only negative was the cost of breakfast at 25 euro,s.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy room and ignoring staff
It's the worst 4-star hotel I've ever stayed in Europe. I regret that I booked this hotel without having checked out reviews in advance. I suffered from the same situation that another 1-point reviewer Leon pointed out: there is a constant buzz of a transformer in the room. What's worse is the attitude of the staff. It seems that they have used to being complained about the same issue. They just ignored. By the way, the locker does not work at all because there is no battery. The toilet paper was broken.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service