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Reviews of Microtel Inn & Suites by Wyndham Tuscumbia/Muscle Shoals

2 out of 5
Microtel Inn & Suites by Wyndham Tuscumbia/Muscle Shoals
1852 Highway 72 E, Tuscumbia, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 884 reviews" "
Rating 8 - Good. 296 out of 884 reviews" "
Rating 6 - Okay. 99 out of 884 reviews" "
Rating 4 - Poor. 41 out of 884 reviews" "
Rating 2 - Terrible. 37 out of 884 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Calvin

Business traveler, Traveled with family
Liked: Staff & service
Rooms very small. Bed was a little uncomfortable. Staff extremely friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the air freshener all around. It gave me a headache and felt sick. Mgr kindly disabled them on my floor since I was there all week. Staff very accommodating. Will return.
Stayed 7 nights in Apr 2024

8/10 Good

tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator broke 2 times while I was there. House keeping would take towels but. It replace them
Stayed 3 nights in Apr 2024

2/10 Terrible

Danita, Prattville

Liked: Staff & service
Disliked: Cleanliness
My stay was not good. The room smelled like urine. I was very unhappy with this stay. I informed the front desk at checkout. She said they’d let housekeeping know. That room needs a deep clean.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ron, Huntsville

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and friendly staff
Stayed 4 nights in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Miranda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property staff was very helpful and nice.
Stayed 5 nights in Jan 2024
Response from Management on Mar 19, 2024
Thank you Miranda!!

6/10 Okay

Bennie

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Mar 19, 2024
Thank you Bennie!!

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Jan 2024
Response from Management on Mar 19, 2024
Thank you Shannon!!

6/10 Okay

Brian

Stayed 1 night in Jan 2024
Response from Management on Mar 19, 2024
Thank you Brian!!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
It was a great experience. Staff was super and the room was exactly as advertised.
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you for taking the time to share your positive experience at Microtel Inn & Suites. We're delighted to hear that our staff and accommodations met your expectations. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, will highly recommend it to family and friends
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you for your excellent review and recommendation! We're thrilled to hear that you had a positive experience at Microtel Inn & Suites. It's our pleasure to provide a great stay, and we appreciate your support. We hope to welcome you, your family, and friends back soon.

8/10 Good

David

Business traveler
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Mar 19, 2024
Thank you David!!

2/10 Terrible

Klaus

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you!

10/10 Excellent

Selina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you!!

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stain on comforter Door wouldnt lock when leaving Another room the dead lock was torn off Dirty carpets Toilet running loud constantly Ice machine broke Vending maching broke Elevator broken
Stayed 2 nights in Jan 2024
Response from Management on Jan 22, 2024
We sincerely apologize for the challenges you faced during your stay at Microtel Inn & Suites. Your feedback is valuable, and we are actively addressing the issues you mentioned to ensure a better experience for our guests. Please allow us another opportunity to exceed your expectations in the future.

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you!!!!

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you!

4/10 Poor

catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
Thank you!

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

6/10 Okay

Verified traveler

Traveled with family
Staff not so helpful, only one luggage cart and hard to find, never asked if we needed our garbage taken out or coffee in tge 2 days we stayed there. Stayed at alot better places for less
Stayed 2 nights in Dec 2023
Response from Management on Jan 22, 2024
We appreciate your feedback and apologize for any inconveniences you encountered during your stay at Microtel Inn & Suites. Your comments will be shared with our team for improvement. We strive to provide excellent service and hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Kymberli

Stayed 2 nights in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

8/10 Good

Janice

Stayed 1 night in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

8/10 Good

Kitty

Stayed 1 night in Dec 2023
Response from Management on Jan 22, 2024
Thank you!

6/10 Okay

Louis

Liked: Cleanliness
Disliked: Room comfort
Room was not that comfortable-old wooden chair only sitting chair. No room for luggage glad we had 2 beds put luggage on second bed. The juice was out dated. Had a lot of problem because our flight was canceled first night neither the hotel or hotel.com wanted to issue a credit. Flight was not canceled until late Monday night. When we checked out the lady on duty gave us a credit. I will never use hotel.com I thought I was speaking with the hotel not motel .com when I made the reservation.
Stayed 4 nights in Nov 2023
Response from Management on Jan 22, 2024
Thank you for sharing your feedback about your recent stay. We apologize for any discomfort and reservation issues you experienced. Your input is valuable, and we appreciate your understanding. We hope to have the opportunity to provide a more positive experience in the future.

10/10 Excellent

Daniel

Stayed 2 nights in Nov 2023
Response from Management on Jan 22, 2024
Thank you!

8/10 Good

Jesse

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Jan 22, 2024
Thank you!

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Very nice and helpful staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Terrence

Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Seemed kind of shady. A guy who was either drunk or high was sitting on the pavement in front of the entrance. I was a little nervous checking in with just myself and my daughter. The room was okay but the carpets were stained.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Management on Jan 22, 2024
Thank you!

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff
We had a problem with our room the first night, and the desk staff were incredibly helpful and moved us for the second night of our stay.
Stayed 2 nights in Oct 2023
Response from Management on Nov 6, 2023
Thank you for sharing your experience at Microtel Inn & Suites. We apologize for the issue you encountered, but are pleased to hear that our staff could assist you for a more comfortable stay. We appreciate your understanding and hope to welcome you back for a seamless visit in the future.

2/10 Terrible

Edith

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Rachel

Liked: Staff & service
Great front desk guy but It could be cleaner.
Joshua front desk clerk was very kind, helpful and accommodating. The room was a 5 or 6 at best. The only room available was a handicap room and I killed 3 flying bugs in it. The tissue box was empty and the roll of bathroom tissue was used by prior people since it was almost an empty roll. The remote control was nasty, slimy and sticky. I was sure nothing was cleaned throughly. The sheets were dingy and I was afraid to lay on the pillow. Still, it was better than a run down motel.
Stayed 1 night in Oct 2023

10/10 Excellent

Demetrius, Calera

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, clean rooms
Stayed 1 night in Oct 2023

8/10 Good

Mike

Traveled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Excellent service. Clean rooms. The breakfast was cold and had no variety.
Stayed 1 night in Oct 2023

6/10 Okay

Mary

Stayed 1 night in Oct 2023

2/10 Terrible

Lori

Business traveler
Disliked: Staff & service
I didn’t stay at Microtel Inn because they wanted to hold 250.00 on my credit card. I couldn’t afford that hold because it would’ve been pending for 7 to 10 business days.
Stayed 1 night in Oct 2023

10/10 Excellent

Clarence

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everyone was courteous and professional. Always asked if we needed anything. Room was clean. Someone was always at front desk to answer any question I had.
Stayed 3 nights in Oct 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, quiet and friendly.
Stayed 3 nights in Sep 2023

6/10 Okay

Teresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good for our trip. It was very clean and well maintained. The road noise was the only down side for me. We would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Coni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
This was a short trip, just an overnight stay for a poker run the next day. The staff was super friendly and helpful. Room was clean and breakfast good. The hairdryer was broken but we did mention at checkout. If I had any complaint at all, it would be to have splenda or stevia as a choice with the coffee. That's not an issue that would keep me from staying there again.
Stayed 1 night in Sep 2023

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and room was comfortable
Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Lucila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, staffing very friendly and helpful!
Stayed 3 nights in Sep 2023

8/10 Good

Tineshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023