Ratings based on 13 Verified Reviews

4.2 out of 5
67% of guests recommend
4.7 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2016
Overall, a very pleasant and confortable stay. The place is excellent if you want to relax and the service is very good.
Comment from Hotel Management
Nov 19, 2016 by Vivian / Reservation Department, Hotel Management
Thank you for your coments are very importa for us .
5 out of 5
by A verified traveler

Wonderful experience

Posted Apr 2, 2016 on Hotels
It was wonderful felt like being in the jungle, you could see parrots, hear the monkeys, and watch the deers. aand in the lake you could see cocodriles. it was beatiful!
Comment from Hotel Management
Jul 16, 2016 by Vivian Samayoa, Hotel Management
Thanks for your comments, are very important to us.
4 out of 5
by Stuart from Brussels

Nice surroundings but not to standards

Posted Dec 31, 2015 on Hotels
The hotel is secluded in an ecoreserve. You see a lot of wildlife there: birds, crocodiles, hawling monkeys. Beautiful view on the lake ftom the terrace. It is perfect if you are staying one or two nights but not more. The restaurant food is pretty poor, not much choice and expensive. If you ask for a taxi, they call a travel agency of their own and the receptinist makes you pay a fortune in cash!!to her. What a rip off. So you should better have your owncar. They welcome a lot of group from bus tours.. so not the best crowd. The first room they proposed was small, old and smelly. After we complained, they transfered us to a "suite" which was much better but still basic for the price with a small uncomfortable bed, no room to hang your towels and a noisy fridge.
Comment from Hotel Management
Jul 16, 2016 by Vivian Samayoa, Hotel Management
Thank you for your comments are very important. to us.
3 out of 5
by A verified traveler from Port-au-Prince, Haiti

Remains of Tikal

Posted Jul 26, 2011
The nature around the hotel is beautiful, but it's for those looking for isolation and tranquility, but definitely not for those who want to get in contact with the beautiful cities surrounding the Peten Lake (Flores Island, San Miguel, Santa Elena, etc.). Rooms doesn't have TV and if you want to go to the urban areas or visit the remains of Tikal you should be ready to pay a lot for taxis (no buses and definitely can't go by foot)
Comment from Hotel Management
Nov 19, 2016 by Vivian/ Reservation Department, Hotel Management
Thanks for your comments are very important to us.
4 out of 5
by A verified traveler from Eau Claire , WI

Almost Wonderful

Posted Jun 7, 2011
Villa Maya is one of the nices places at which I have ever stayed. My room was beautifully decorated, bright and airy, comfortable, and with a large balcony overlooking the lagoon. The scarlet macaws between my room and the lobby/restaurant/pool area were beautiful. The pool was very nice and the restaurant was pretty good, as hotel restaurants go. I just had two quibbles. Villa Maya is very isolated, and they have no shop at which to buy sudries and snacks. I really wanted a bag of chips - but it would have been a 22 km taxi ride to buy one. There is no in-room Wi-fi. That is very out of date.
Comment from Hotel Management
Jun 13, 2016 by Vivian /Reservation Department, Hotel Management
Thank you for your comments are very important to us.
4 out of 5
by A verified traveler

Posted Jan 15, 2016 on Hotels
Comment from Hotel Management
by Vivian Samayoa, Hotel Management
Good Morning !!
3 out of 5
by A verified traveler

Nice hotel location in the jungle

Posted Jan 10, 2016 on Hotels
Nice hotel located 10-15 minutes drive from the airport. There are no other hotels og restaurants around, but the hotel is quiet and calm and arrange shuttels to Flores, Tikal and the airport. Breakfast was no very interesting.
Comment from Hotel Management
Jul 16, 2016 by Vivian Samayoa, Hotel Management
Thanks for your comments, are very important to us.
5 out of 5
by Ever ibarra from Guatemala

Excelente

Posted Feb 26, 2014 on Hotels
La estadía esta muy bien, en términos generales excelente, deben ofrecer algo más para ver las lagunas y sus alrededores.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Gracias por sus comentarios son muy importante para nosotros.
4 out of 5
by Regino from México

Solamente dos detalles...

Posted Apr 11, 2013 on Hotels
Cuando se hizo la reservación se ofreció servicio de T.V. en la habitación lo cual no es cierto ya que ninguna habitación cuenta con T.V. En segundo lugar, se reservaron dos habitaciones con dos camas y en el primer día de estancia, una de las habitaciones solamente tenía una cama matrimonial y ya al siguiente día subsanaron dicho problema. De todo lo demás en general estuvo bien. :)
4 out of 5
by A verified traveler from abano italy

Posted Feb 16, 2012 on Hotels
troppo fuori mano