Ratings based on 674 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 11, 2024
Really pleasantly surprised how nice and roomy the room was, beautiful decor
by A verified traveler
Posted May 8, 2024
The property was very nice & clean. The staff was helpful and friendly! It was easy to get around but if you’re looking for a place close to the action, this isn’t the place!
by A verified traveler
Posted May 7, 2024
Nice and big apartments with good kitchens and balconies. There was not much of a beach though. Pool was nice and large only it was quite shallow to a large extent.
by A verified traveler from Adair
Posted May 4, 2024
Property was beautiful and well-maintained. We sat by the pool every day and it was lovely. Our rooms and unit very good condition and nicely decorated. We would definitely go back.
by A verified traveler from brooklyn
Posted May 4, 2024
Everything is perfect.
by A verified traveler
Posted Apr 28, 2024
The hotel is new, very clean, the room is big, the swimming pool is beautiful. It’s worth the five stars
by A verified traveler
Posted Apr 19, 2024
Horrific stay!!! From arriving & having the doors closed, lights turned off.. no one working except a security.. once we spoke with him he went through paper work we had our names & confirmation done had PAID IN FULL but NO KEYS NO ROOM. Literally no ROOM! Going through All of this in the middle of the night with a small child!! after all of that they still couldn’t find our keys so we were put in a emergency room.. which we were woken up to loud noises & banging which seems to be from construction at 7am!!! about an hour or 2 after the office calls.. we have to move rooms again! With all of our stuff already in the room we had to by ourselves move everything from one side of the property to the complete other side! All way to the 3rd floor! With not one person from the hotel to help! When we finally went down to the pool we ordered food which my husband gets food poisoning from eating fish from
The bar they have at the pool!!! That caused us to have to cancel our reservations at the restaurant we were going to celebrate my birthday!!! Completely ruined my birthday every single day!!! Imagine spending so much money on your birthday, driving over 5 hours to experience a horrific experience!! NEVER AGAIN!!! Hopefully someone can give me every penny back because this was the worst birthday ever thanks to HYATT VACATION CLUB AT BEACH HOUSE KEY WEST!! DO NOT STAY HERE!! BEWARE !!
Comment from Hotel Management
Apr 23, 2024 by Ryan, Hotel Management
Thank you for your review. We sincerely apologize for the unfortunate experience you had at Hyatt Vacation Club at Beach House Key West, especially considering it was your birthday trip. Having a paid reservation but no room available upon arrival, followed by noise disruptions, multiple room changes, and food poisoning is completely unacceptable. Please reach out to us directly so we can discuss the points and ensure a smooth and enjoyable experience on your next visit.
by A verified traveler
Posted Apr 11, 2024
Comment from Hotel Management
Apr 18, 2024 by Ryan, Hotel Management
Thank you for leaving a positive review with us. We greatly appreciate it.
by A verified traveler
Posted Mar 25, 2024
The fact there was only one elevator was a bummer. We didnt find the luggage carrrier until well after we climbed all 52 stairs several times to bring all our belongings up. Our room was amazing and the view was so nice. I would definitely recommend staying here
Comment from Hotel Management
Mar 26, 2024 by Ryan, Hotel Management
Rachel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!
by A verified traveler
Posted Mar 25, 2024
I had a great time. Thank you
Comment from Hotel Management
Mar 26, 2024 by Ryan, Hotel Management
Thank you, dharmapad, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!
