I want to say that the staff was wonderful: friendly, kind, helpful at every moment. The facilities were poorly kept: the elevator didn't work, our first room didn't have a working lock, one of the driers was out of order, there were no conveniences sold like snacks, sundries or washing detergent, and check in was frustrating because they didn't seem to have my reservation even though I had a confirmation email from Expedia. The heating/cooling system was old and the breakfast included had no hot food. If it were not for the friendly staff, it would have been terrible.