2/5 Poor
Melani
Traveled with family
Oct 12, 2021
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I took my nephew to Florida for a quick weekend for his birthday and stayed here for 2 nights. So lets start with the FEES! When I booked on Expedia it was one price & then I received a text with all the extra fees. WOW. If I had known I would have NEVER booked. Also fees are incorrect, they forgot to mention when you get to the hotel there's a "greeting fee" on top of a resort fee per day & registration fee (Which was actually more than what they listed) What? Isn't that the receptionists job? To greet people and "register" them? Also all fees didn't include tax. I had to pay for late check IN, which I have never heard of tax. I paid for late check out tax which I understood because that's normal. There's a huge deposit for your stay but if you pay with a credit card there’s an extra fee which I did because I don't just hand cash over especially once you complain they don't call you back.
Our flight got delayed on the way there about 7 times and ended up finally getting to the hotel at about 4am. I had let Javier know while I was at the airport how delayed our flight kept getting and he said no problem. I go to check in and not only getting hit with those extra fees, they said the company, Miami Dreams Rentals, never emailed them saying I had late check in which I paid for!! I had to call Javier at 4am and give the phone to the front desk man so they can talk it out. At this point I'm furious & we are so tired just wanted to sleep. (Continues on google reviews)
Stayed 2 nights in Oct 2021