First and foremost, the staff are very friendly and accommodating during previous stays and most recent stay. The two that we last encountered were Brianna (front desk) and Antoine (shuttle driver). Great job!
What a difference a room makes. During our recent cruise, we stayed prior to our cruise and were very happy with the accommodations.
Sadly, we can’t say the same for our second visit, post cruise. Although the room was clean, we were very disappointed with the accommodations.
ROOM #4253.
1) running toilet - we resolved the issue by shutting off the water after every use.
2) restroom door- had to shove the door to close and use some force to open.
3) evident water damage to restroom door and flooring - visible signs of floor buckling.
4)armoire - old and doors would not close.
5) bed sheets - visible signs of staining.
6) noisy room - assigned an adjoining room with inner door between rooms. We could hear EVERYTHING NEXT DOOR, taking, sexual activity, etc.
Previously, we chose this hotel mainly due to its free shuttle service to/from airport & cruise ports. Although not fresh and new, it was clean, safe and adequate accommodations. Not the case during our last visit.
We used to recommend this hotel to others. Unfortunately, we cannot continue recommending this hotel with good conscience.
