Ratings based on 739 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Posted Sep 2, 2017
Cons: Bed comfort, microwave
My experience was find bed comfort need improvement.
2 out of 5
by A verified traveler from Crystal Lake, IL

Sad Hotel

Posted Aug 30, 2017
The hotel is quite run down. When closing the bathroom door, the handle came off in my hand. Then during a rainstorm, the ceiling above the window leaked. And not a small amount. Then after being gone all day we returned to our room which had never been made up. Housekeeping left a bag of supplies on our doorknob. So we got 1 bath towel, 3 hand towels, a washcloth, toilet paper and shampoo. No coffee refills and our garbage was full. The manager apologized and promised to 'take care of us'. Still waiting for him to follow thru. My advise is to stay clear of this hotel as there are several in the area to choose from.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel noisy neighbors

Posted Aug 29, 2017
10PM had to call front desk about noise next door. Again at 2am, this time they were trying to get into our room via adjoining door. Hotel did nothing to compensate us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Springs

Great Place with a great staff

Posted Aug 24, 2017
Pros: Very new, under renovation, doing good things there
Cons: None
Location: Food and Shopping is near by
Melvyn, Gino, Stephanie were all fantastic. Melvyn is the Best. Thank you for all of your hospitality.
1 out of 5
by A verified traveler from Ft Myers

Switch hotels. Construction and elevator out part

Posted Aug 23, 2017
I only used to stay at Hyatt places wherever I could find one when traveling. I will not make that mistake again.
2 out of 5
by A verified traveler

Surprisingly Disappointing

Posted Aug 23, 2017
Pros: Room size.
Cons: Housekeeping. Cleanliness of public areas. Management.
Location: Sort of an odd location and on the outskirts.
We were in Fort Myers to house hunt and figured this would be a central base. In addition , the hotel appeared newer in the online pictures. But overall this was a disappointing choice. The carpets in the hallways were covered in stains , not one here or there , but as if there were coffee or drink spills every 5 feet that were never cleaned. The picture by the elevators - missing. The ice machine - missing. House keeping was bare minimum and horribly timed. We changed our own sheets. When the room was "cleaned" it was not vacuumed , the comforter was pulled back over the bed and ticked but the bed not made and the pillows were left as you left them. Used coffee cups were left on the counter. It was bizarre. At breakfast , there are staff hanging out behind the bar and talking at the bar , yet the coffee was empty. and no one bothered to out what was happening with the coffee but rather staring at the guests. Overall this hotel was disappointing and appears to have management or ownership issues.
2 out of 5
by A verified traveler

Go Elsewhere

Posted Aug 22, 2017
Pros: location
Cons: See above
They are under renovation and not doing a good job. The room they originally gave me was open when I got to the door and the odor of paint and adhesive was overwhelming. I work in a chemical related business and I am used to fumes and odor. It was excessive. The second room was in disrepair. Door handles falling off, stains and the couch smelled like vomit. The desk staff was nice, but they cannot make up for a inadequately maintained building and poorly run facility. I will not be using this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnabow, NC

Facelift

Posted Aug 21, 2017
The staff were amazing. The breakfast was great. The hotel was under going an upgrade, so it wasn't the most visually appealing time to stay. My room was well laid out, with plenty of room to avoid being on top of each other. I do wish they had provided a doggie stay set of bowls, we brought our dog and paid $75, but there really weren't any accommodation for the fee.
3 out of 5
by A verified traveler from lexington kentucky

Hotel was under construction

Posted Aug 16, 2017
Hotel was under total construction! For a family traveling on vacation that you only get to take once a year this was a huge bummer. The pool was closed due to painting/renovations and one reason I chose this hotel was for the pool. The lobby was a mess covered in dust. Paper signs were everywhere saying excuse our mess under construction. Duh! We figured it out when we walked in the front door. I wish when we booked the room someone was up front with us about all the construction. The room was not cheaper due to construction so I would have chose somewhere else to stay if I knew ahead of time. Our room was very nice though and clean. I like the big couch and sitting area so my daughter has a place to color and read. Staff was very friendly and I loved that they greeted us everytime we entered the hotel and that they spoke to us everytime we left.
5 out of 5
Recommended
for Everyone
by A verified traveler from Westerly, Rhode Island

short and sweet

Posted Aug 4, 2017
Pros: food, gym, price
Location: a half hour drive to Naples where you can find all kinds of entertaining options
the Hyatt crew were friendly and accommodating. the room was much more spacious than I expected and the wifi signal was always strong.