Ratings based on 975 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 9, 2024
Great hotel, with amenities and location. Stuff friendly and accomodating.
Fort Mayers Beach area still under renovaton after @022 hurricane.
by A verified traveler
Posted May 9, 2024
Staff were very awesome, very accommodating and friendly. Property was beautiful and convenient. Music and atmosphere was perfect. Highly recommend this resort for families, friends and couples.
by A verified traveler
Posted May 4, 2024
They treated us great, and the place was gorgeous. Fmb isn’t quite back yet, it’s in progress.
by A verified traveler
Posted May 3, 2024
I booked this hotel last minute for my kiddo and I and I’m so glad I did! It was the perfect family resort! I loved that the pool was right next to the ocean. Was great for the kiddo to be able to go from pool to beach and back again. They even had a movie night by the pool for the kiddos. Food was great and the room was clean! I would visit again!
by A verified traveler
Posted May 3, 2024
We liked the quiet setting but light came in through an air vent above microwave. Room 2102.
by A verified traveler
Posted May 3, 2024
Pool and beach areas were very good. Liked the beach bar. Breakfast was a nice perk.
Would have liked to see the island shuttle publish the route schedule and times.
by A verified traveler
Posted Apr 30, 2024
by A verified traveler from New York
Posted Apr 30, 2024
by A verified traveler
Posted Apr 27, 2024
Our first night sleep was interrupted by a broken fire protection pipe setting off the building alarm at 2AM. We stood outside for 1.5hrs. Luckily our room wasn’t one of the rooms that had water damage. We weren’t compensated for our inconvenience.
The building is still under repair for some of the amenities. A lot of the surrounding area has yet to recover. We understood this before going down but wanted to support the area.
The room we stayed in was one of the nicer ones. During our week stay, we noticed 2 of the 3 bathroom exhaust fans either barely worked or didn’t work at all. Water down there can smell a little sulfury so not having working exhaust fans is less than ideal. The garbage disposal didn’t work. Lamps were glued together. Between this and the fire protection pipe break, it appears they are struggling to keep up with the general upkeep while they're focused on bringing back the bigger pool features.
Staffing is very friendly but it feels they aren’t getting good communication and support from the resort. Pink Shell has come up with several new money making programs of late that the staff seemed under informed on. New free refill cups and ice cream stands fell a little short. They also recently changed the tipping process for breakfast which likely hurts the servers.
We enjoyed ourselves, but with other premium options on the beach, Pink Shell needs to step it up or its great reputation of the past won’t be able to save it from the competition.
Comment from Hotel Management
May 1, 2024 by Matt, Hotel Management
Hi Andrew! Thank you for choosing Pink Shell Beach Resort & Marina and for sharing your feedback. We apologize that your stay fell short of expectations. We appreciate your understanding, and we'll take your comments into account as we continue to enhance our guest experience. We hope to have the opportunity to provide you with a five-star stay in the future!
by A verified traveler
Posted Apr 26, 2024
