We liked the staff, room layout & location. We enjoyed being able to go between the Sanibel Inn & the Song of the Sea. The guest bathroom at the Sanibel Inn was much appreciated so we could take a later flight but enjoy the pool & beach then prep for travel! Great idea & comfort!!! The biggest complaint we had were the mattress & pillows, very uncomfortable! We even flipped the mattress around day 2. Other guests were discussing this with us, they couldn’t sleep because of it. We made this known on check out, hoping they improve this. It’s a shame to not have a good sleep while staying in paradise!