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Overview of Hotel Palma Real

Photo gallery

Featured Image
Outdoor pool
Outdoor pool
Down comforters, pillowtop beds, in-room safe, desk

Hotel Palma Real

3 out of 5
Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Social distancing

Explore the area

    Popular LocationTulum Monkey Sanctuary11 min drive
    Popular LocationGran Cenote13 min drive
    AirportTulum, Quintana Roo (TUY)25 min drive
    Popular LocationCenotes Sac Actun50 min drive

Choose dates to view prices

Standard Room, 2 Queen Beds

  • 144 sq ft
  • Sleeps 4
  • 2 Queen Beds

Superior Room

  • 144 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

5/5 guest room rating
  • 144 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Ocean View

  • 144 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

About this area

Francisco Uh May

Located in Francisco Uh May, Hotel Palma Real is near the beach. Tulum Mayan Ruins and Coba Archaeological Site are local landmarks, and the area's natural beauty can be seen at Tulum National Park and Sian Ka'an Biosphere Reserve. Don't miss out on a visit to Tulum Monkey Sanctuary.
Popular Location

What's nearby

  • Tulum Monkey Sanctuary - 11 min drive
  • Gran Cenote - 13 min drive
  • LabnaHa Ecopark Adventures - 27 min drive
  • Dos Ojos Cenote - 41 min drive
  • Cenotes Sac Actun - 50 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 120 min drive

About this property

Hotel Palma Real

3-star hotel with outdoor pool and 24-hour front desk
Along with an outdoor pool, this hotel has a 24-hour front desk and tour/ticket assistance. Free WiFi in public areas and free self parking are also provided. Other amenities include a garden. All 17 rooms boast private pools and offer free WiFi and balconies or patios. Pillowtop beds and room service are standard, as are TVs with satellite channels.
Hotel Palma Real offers 17 air-conditioned accommodations, which are accessible via exterior corridors and feature private pools and private plunge pools. Rooms open to balconies or patios. Pillowtop beds feature down comforters. Televisions come with satellite channels. Bathrooms include showers.

This Francisco Uh May hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool


  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden
  • Terrace


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Pillow-top mattress


  • Shampoo
  • Shower
  • Soap
  • Towels


  • 21-inch TV
  • Satellite channels

Food and drink

  • Mini-fridge

Outdoor space

  • Balcony or patio


  • Access via exterior corridors
  • Desk
  • Private plunge pool
  • Private pool
  • Safe

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.



Check-in from 2:00 PM - 2:00 PM
Early check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets stay free

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

There is limited hot water on site
Pool access available from 10:00 AM to 8:00 PM
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Hotel Palma Real Francisco Uh May
Palma Real Francisco Uh May
Hotel Palma Real Tulum
Palma Real Tulum
OYO Hotel Palma Real
Hotel Palma Real Hotel
Hotel Palma Real Francisco Uh May
Hotel Palma Real Hotel Francisco Uh May

Frequently asked questions

Can I cancel my reservation for free at Hotel Palma Real and receive a full refund?
Yes, Hotel Palma Real offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Palma Real cancellation policy on our site for more details about any exclusions or requirements.
Does Hotel Palma Real have a pool?
Yes, this property has an outdoor pool. Pool access is from 10:00 AM–8:00 PM.
Is Hotel Palma Real pet-friendly?
Yes, pets are allowed at this property.
How much is parking at Hotel Palma Real?
Self parking is free at this property.
What time is check-in at Hotel Palma Real?
Check-in is from 2:00 PM - 2:00 PM. After-hours check-in is not available.
What time is check-out at Hotel Palma Real?
Check-out is at noon.
Where is Hotel Palma Real located?
Situated near the beach, this hotel is 9.3 mi (14.9 km) from Tulum Monkey Sanctuary and 10.9 mi (17.5 km) from Gran Cenote. Tulum Mayan Ruins and Dos Aguas Park are also within 16 mi (25 km).

Overall score and ratings

Rating 5 - Excellent. 8 out of 60 reviews
5 - Excellent 13%
Rating 4 - Good. 13 out of 60 reviews
4 - Good 22%
Rating 3 - Okay. 21 out of 60 reviews
3 - Okay 35%
Rating 2 - Poor. 14 out of 60 reviews
2 - Poor 23%
Rating 1 - Terrible. 4 out of 60 reviews
1 - Terrible 7%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent customer service, clean rooms would stay here again!!
Stayed 1 night in Jan 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Lovely staff
Excellent. Nice to be away from the bustle of Tulum but within easy reach. Lots of local shops and places to eat. Good for access to Coba. Giovanni and Angela are great hosts and cook a very good breakfast that sets you up dor a day of exploring. Perfect if you have kids, we have a 4 yr old and a nearly 2 yr old. Well recommended

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rural Jungle
Great place to stay. Off the beaten path and close proximity to the Ruins. Rural area east of Tulum near Mexican-Mayan village.Fifteen minutes to Tulum and beaches.

3/5 Okay

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
poor value for price
Staff were friendly, room was clean, bed was poor mattress on cement, pillows were very small, restaurant was not open. Had to drive 20+ km to eat. Ladder in pool broken so couldn't get in or out. couldn't get TV on. Overpriced for what we got.

3/5 Okay

Disliked: Property conditions & facilities
Hotel between Tulum and Coba
The rooms were fine, but the hotel looks as though it is struggling to survive. One of the two rooms we booked had only luke warm water at best in the shower. The towels and linen were clean but threadbare. There were no breakfast facilities onsite. When we asked about the "included" breakfast, we were told that there was a restaurant down the road where we could have breakfast. It was over a mile away. We had to drive into Tulum for our meal in the evening.

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