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Reviews of Holiday Inn Express Hotel & Suites Kerrville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Kerrville, an IHG Hotel
2114 Sidney Baker, Kerrville, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 697 reviews" "
Rating 8 - Good. 199 out of 697 reviews" "
Rating 6 - Okay. 67 out of 697 reviews" "
Rating 4 - Poor. 15 out of 697 reviews" "
Rating 2 - Terrible. 10 out of 697 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all the way around
It was a great stay. Friendly staff and courteous. Comfortable beds. Quiet. Loved the personal balcony. Good on the cleanliness and maid service was prompt when needed. All around, we will stay here again for sure!
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Nov 2023

10/10 Excellent

george

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
We traveled to Kerrville to attend the River Festival and stayed here! After a busy day we came back to a very clean and comfortable room. Our room was all we could ask and folks working there were helpful and courteous. Definitely would stay again!!
Stayed 1 night in Oct 2023

10/10 Excellent

Taylor

Stayed 1 night in Oct 2023

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service
The beds were uncomfortable and the air conditioning did not adequately cool the room.
Stayed 1 night in Sep 2023

10/10 Excellent

jessica

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was the best I’ve ever had at a hotel. I would pay money for that. Staff super friendly, got our room cleaned early for us and let my kids swim in pool before room was even ready.
Stayed 1 night in Aug 2023
Response from Bill on Aug 31, 2023
Thank you so much for your kind words. Come back to see us soon!

6/10 Okay

Gildardo

Liked: Cleanliness, staff & service, room comfort
Pool dirty with a lot of green stuck on the sides and spots on floor.
Stayed 1 night in Aug 2023
Response from Bill on Aug 31, 2023
No doubt about it, our bad! The pool was cleaned immediately. It looks great now!

8/10 Good

Gerald

Traveled with partner
Great stay, clean.
Stayed 3 nights in Aug 2023
Response from Bill on Aug 31, 2023
Thank you. Come back soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Short Stay
Everything was fine, except ice machines did not work. Clerk got some ice off premises for guests. She was very helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Abed

Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, comfortable, and friendly staff
Stayed 2 nights in Mar 2023

10/10 Excellent

Ruby

Business traveler
Stayed 2 nights in Feb 2023

10/10 Excellent

James F

Stayed 2 nights in Aug 2022

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Standard suite with patio that faced the Texas Shaped pool. My husband and I enjoyed eating our breakfast on the patio while listening to the waterfall from the pool.
Stayed 1 night in Aug 2022

4/10 Poor

Marc

Liked: Staff & service
Disliked: Room comfort
Not happy
Air conditioner was not working right for 2 days humid in the room and I notified when I checked out but the response was just sorry. Will not stay there again...
Stayed 2 nights in May 2022

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
We really enjoyed sitting out on the balcony
Stayed 1 night in Mar 2022

10/10 Excellent

Rachel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating. The room was very clean!
Stayed 1 night in Mar 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Breakfast was awesome and staff was courteous.
Stayed 2 nights in Jan 2022

8/10 Good

roy o

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m sorry but The mattress was a little too old.
Stayed 2 nights in Jan 2022

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being very close to the interstate, the room was very quiet. I had lots of space, and a nice porch overlooking the pool. The staff were all very friendly and helpful. The entrance is a bit hard to spot - the hotel is set back from the road. I would definitely stay here again.
Stayed 1 night in Jan 2022

10/10 Excellent

Luis

Stayed 2 nights in Dec 2021

10/10 Excellent

Rodney

Stayed 1 night in Nov 2021

6/10 Okay

Diane

Liked: Cleanliness, room comfort
The experience was good except the toilet backed up and we had to get a plunger late at night and clear it. Thought hotel would offer a discount but no offer.
Stayed 1 night in Nov 2021

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable Large Room
We were very happy with this hotel. Room was large and comfortable with all the normal amenities. Really appreciated the full hot breakfast since so many hotels are not doing this anymore.
Stayed 1 night in Oct 2021

10/10 Excellent

Ruben

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Jesus

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2021

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Very nice hotel. Great location. Very clean and quiet. Decent breakfast also!
Stayed 3 nights in Sep 2021

10/10 Excellent

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel. Fast check in. Good selection for breakfast.
Stayed 2 nights in Sep 2021

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Sep 2021

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Karen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Check in was seamless. Room very clean and bed was very comfortable. All in all a pleasant stay. Breakfast was surprisingly good. Food was fresh, hot Nd tasty.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quite a few ants on the property including in my room. Property is very tired and in need of a refresh.
Stayed 1 night in Aug 2021

8/10 Good

Monika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, friendly check-in. Great room!
Stayed 1 night in Aug 2021

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gorgeous trees around it. It was so clean around it. Swimming pool is amazing and hot tub is also amazing. Thank you so very much for keeping the tenant first.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
A Little Dissapointing
The toom was fine but bathtoom was not very clean. Shower walls had soapand residue on them. Breakfast was minimal and not wjat wr expected for the price of the roo. Went next door for a real breakfast.
Stayed 1 night in Jul 2021

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms.
Stayed 1 night in Jul 2021

10/10 Excellent

Elizabeth A B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Had a very good experience at this hotel. Our room was very clean, the bed was comfortable, the breakfast was better than the average free breakfast fare (they had fresh fruit, warm cinnamom buns, cereal and eggs made to order). We would definitely stay here again.
Stayed 1 night in Jun 2021

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy place to stay
One of the better places to stay for camp Pick-up. Will stay again
Stayed 1 night in Jun 2021