1 Solok Bayan Indah, Queensbay, Bayan Lepas, George Town, Penang
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Near to Queensbay mall and Q1nQ2 waterfront eateries.
Steven
Stayed 2 nights in Mar 2024
Response from Adeline Lesslar Asst Marcom Manager on Mar 11, 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!Warmest Regards,Eastin Hotel, Penang
This is our 3rd stay at the hotel. We like it due to the proximity to Queensbay and also the 24 hours coffeeshop near by.
Lucy
Stayed 3 nights in Feb 2024
Response from Adeline Lesslar Asst Marcom Manager on Feb 20, 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
Nice location hotel for visting supplier and Customer on the Penang island
Joshua
Stayed 1 night in Jan 2024
Response from Adeline Lesslar Asst Marcom Manager on Jan 30, 2024
We greatly appreciate your positive feedback! It is our pleasure to ensure that our guests have a comfortable and productive stay. We hope to welcome you back soon.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Jan 9, 2024
Dear guestWe greatly appreciate your positive review. It's fantastic to know that you had a pleasant experience at our business hotel. Your satisfaction is our reward, and we hope to welcome you back soon.
Response from Adeline Lesslar Asst Marcom Manager on Dec 18, 2023
We're thrilled to hear that you had a great stay at our business hotel. Your satisfaction is our top priority, and we look forward to serving you again in the future.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Dec 18, 2023
Thank you for your wonderful review! We're glad that our business hotel met your expectations and provided a pleasant environment for your stay. We hope to have the opportunity to host you again soon.Warmest Regards,Eastin Hotel, Penang
The Eastin looked brand new, it was clean, and the staff was very friendly and helpful. Location was close to a mall and within walking distance to the ocean where there were plenty of great restaurants, and very close to the airport.
Brian
Stayed 1 night in Nov 2023
Response from Adeline Lesslar Asst Marcom Manager on Dec 5, 2023
Your feedback is greatly appreciated! We're delighted that our hotel exceeded your expectations.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Dec 5, 2023
Thank you for your fantastic review! We're thrilled that our hotel provided you with a comfortable and enjoyable stay.Warmest Regards,Eastin Hotel, Penang
6/10 Okay
Lawrence
Business traveler
Nov 2, 2023
Liked: Cleanliness, staff & service, room comfort
Overall alright, can be improved
Overall alright since this is not my first time staying here for business. Something to feedback is about the hair dryer which I don’t recall it to be this way. The hair dryer sounded loud when it’s switched to the strongest. Sometimes I have to switch back to low immediately worrying it may over heat anytime. Don’t feel safe in using it though. Another is the shower water, which turns extremely hot every 30sec, this could pose safety concern too.
Lawrence
Stayed 3 nights in Oct 2023
Response from Adeline Lesslar Asst Marcom Manager on Dec 5, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Warmest Regards,Eastin Hotel, Penang
Nice hotel, clean and updated.
Allowed early check in.
Nice location
ARAYAMPARAMBIL
Stayed 1 night in Sep 2023
Response from Adeline Lesslar Asst Marcom Manager on Sep 19, 2023
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience at our business hotel.Warmest Regards,Eastin Hotel Penang
Great location at Queensbay with all the amenities. Will definitely be back.
Kok Hin
Stayed 2 nights in Sep 2023
Response from Adeline Lesslar Asst Marcom Manager on Sep 19, 2023
We greatly appreciate your positive feedback! It is our pleasure to ensure that our guests have a comfortable and productive stay. We hope to welcome you back soon.Warmest Regards,Eastin Hotel Penang
Clean with good food good drinks friendly and 5 star service!!!
Ian
Stayed 4 nights in Aug 2023
Response from Adeline Lesslar Asst Marcom Manager on Aug 30, 2023
We're overjoyed to receive your wonderful review! It's our goal to create unforgettable experiences, and we're glad that we accomplished that with your stay.Warmest Regards,Eastin Hotel Penang
10/10 Excellent
NG
Jul 23, 2023
NG
Stayed 1 night in Jul 2023
Response from Adeline Lesslar Asst Marcom Manager on Jul 26, 2023
Thank you for your kind words. Hoping to see you again soon. Warmest Regards,Eastin Hotel, Penang
8/10 Good
ASHIATUN NAIM
Jul 16, 2023
ASHIATUN NAIM
Stayed 1 night in Jul 2023
Response from Adeline Lesslar Asst Marcom Manager on Aug 7, 2023
We're overjoyed to receive your wonderful review! It's our goal to create unforgettable experiences, and we're glad that we accomplished that with your stay.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Jul 14, 2023
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to welcoming you again!Warmest Regards,Eastin Hotel, Penang
Its near to shopping mall. Near to dining restaurants. The hotel is well maintained. All staffs were pleasant to interact with.
Sharin Shaifuddin
Stayed 8 nights in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on Jun 30, 2023
Thank you for taking the time to leave such a positive review! We're thrilled that you enjoyed your stay at our hotel.Warmest Regards,Eastin Hotel Penang
8/10 Good
Eric
Business traveler
Jun 24, 2023
Liked: Cleanliness, staff & service
The hotel location is very convenient, very easy access from and to the airport. The staff is very nice and helpful, hotel is very clean but you can see this hotel is not new so the condition of the facilities could get some refresh. The AC strength is not very strong so get ready to wait couple of hours before the room really cool down
Eric
Stayed 3 nights in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on Jun 25, 2023
Thank you so much for taking the time to leave us this amazing review. We appreciate both the positive and the constructive criticism providedWarmest Regards,Eastin Hotel, Penang
6/10 Okay
Amirul
Jun 19, 2023
Amirul
Stayed 1 night in Jun 2023
Response from Adeline Lesslar Asst Marcom Manager on Jun 21, 2023
Thank you so much for taking the time to leave us this amazing review.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Jun 6, 2023
The team here at Eastin Hotel Penang is thrilled to hear such great feedback, and we’re proud to be one of the best Business & Leisure hotels in Penang.Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on May 23, 2023
Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Warmest Regards,Eastin Hotel, Penang
Once you enter the property, you feel calm and relax. Starting from the front desk staff who are friendly when you checked in and explained clearly about the hotel and room. The room though small but nicely decor and with a great view.
Breakfast was awesome and it was one of the best I ever had throughout my travelling experience. I can even take away coffee for my travelling to my business meeting.
I will definitely come back to stay in this hotel for my next trip to Penang. Thank you
Sharin Shaifuddin
Stayed 5 nights in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on May 9, 2023
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.Warmest Regards,Eastin Hotel, Penang
6/10 Okay
Seng Weng
Apr 24, 2023
Liked: Staff & service
Room size
I was disappointed with the size of the room.
We had a king-size bed and the size of the room is comparable with the hotels in Hong Kong. Not much moving space when you had 2 suitcases and cabin bags.
Seng Weng
Stayed 1 night in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on Apr 28, 2023
Thank you for the feedback provided. Our standard room size is 28 sqft. We do have different category rooms with more space as they are bigger if you would prefer that in the future.Warm Regards,Eastin Hotel Penang
Was held up at the reception for more than an hour
Roger S L
Stayed 1 night in Apr 2023
Response from Adeline Lesslar Asst Marcom Manager on Apr 28, 2023
We are sorry for the frustrating time you had with your interaction with reception. We do hope you'd give us a chance to show improvement on your next visit.Warm Regards,Eastin Hotel Penang
8/10 Good
Phillip
Mar 15, 2023
Phillip
Stayed 1 night in Mar 2023
Response from Adeline Lesslar Asst Marcom Manager on Mar 16, 2023
Thank you for your valuable feedback! You’re most welcome to visit again.Warmest Regards,Eastin Hotel, Penang
Convenient location. Easy access to restaurants and mall.
Hiu Fai
Stayed 1 night in Mar 2023
Response from Adeline Lesslar Asst Marcom Manager on Mar 16, 2023
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to welcoming you again!Warmest Regards,Eastin Hotel, Penang
Comfortable stay walking distance to Queensbay Mall and surrounding amenities.
Coffee machines placed wrongly at the front and also slow to dispense, have option for strong brewed coffee that guests can pour ourselves.
Dave
Stayed 1 night in Feb 2023
Response from Adeline Lesslar Asst Marcom Manager on Feb 23, 2023
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Warmest Regards,Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on Dec 23, 2022
Thank you so much for taking the time to leave us this amazing review.Warmest Regards,Eastin Hotel, Penang
10/10 Excellent
Tee Keong
Dec 12, 2022
Tee Keong
Stayed 3 nights in Dec 2022
Response from Adeline Lesslar Asst Marcom Manager on Dec 16, 2022
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest Regards,Eastin Hotel, Penang
Pleasant stay. I’m the regular guests at this hotel for so many years and even after the closed boarder due to covid. Eastin Hotel does not failed me. The difference is now there are 2 different keys. 1 for lift and other access another 1 is for room access which I found is very troublesome. And only provide 1 sets to me where I requested for 2.
Doreen
Stayed 2 nights in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on Oct 28, 2022
It was a pleasure serving you. We are glad you felt happy with your stay with us. We hope you'll come and see us again soon!Warmest Regards,Eastin Hotel, Penang
8/10 Good
Alastair
Oct 18, 2022
Liked: Cleanliness, staff & service, room comfort
A good hotel close to facilities
All ok nice hotel. Shower handle broken and spray everywhere wonder why they did not notice/repair.
Alastair
Stayed 1 night in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on Oct 20, 2022
Thank you for your kind words. Hoping to see you again soon. Warmest Regards,Eastin Hotel, Penang
4/10 Poor
Anstey
Oct 4, 2022
Liked: Cleanliness
if you are intended to check in last minute, it's better to walk in than through Expedia, as the reception might not recognize the booking, and you'd have to sit at the lobby to wait till the ticket get through from Expedia to Eastin.
Anstey
Stayed 1 night in Oct 2022
Response from Adeline Lesslar Asst Marcom Manager on Oct 11, 2022
Thanks so much for sharing your experience with us. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and criticisms. We've taken your thoughts to heart and we’re using your feedback to make the necessary changes for a better customer experience. We hope you'll come and see us again soon!
Response from Adeline Lesslar Asst Marcom Manager on Sep 26, 2022
1.Thanks so much for sharing your experience with us. We are so sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We're using your feedback to make the necessary changes for a better customer experience and we hope we see you again soon.Warmest Regards,Eastin Hotel, Penang
Stay was good. Staff was courteous. Convenient. Near airport-10 mins and next to Queensbay mall. Water pressure for shower in hotel was a bit too low. Hope that hotel can look into this. Apart from that, its a preferred hotel that is near the factories in Bayan Lepas and convenient.
Verified traveler
Stayed 5 nights in Jul 2022
Response from Adeline Lesslar Asst Marcom Manager on Jul 15, 2022
Thank you for your valuable feedback! You’re most welcome to visit again.
Warmest Regards,
Eastin Hotel, Penang
Clean and conveniently located to Queensbay Mall n eateries. However, the swimming pool is small and run-down.
Mary
Stayed 4 nights in Jun 2022
Response from Adeline Lesslar Asst Marcom Manager on Jun 13, 2022
28. Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Warmest Regards,
Eastin Hotel, Penang
Convenient, located near Queenbay Mall. Many car parks. Staff is friendly in general ...
Chien Tze
Stayed 4 nights in May 2022
Response from Adeline Lesslar Asst Marcom Manager on Jun 13, 2022
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon
Warmest Regards,
Eastin Hotel, Penang
Expensive, very average best go to Georgetown
Don’t book a hotel taxi to Airport. They use 3rd party and we’re late almost missed flight .
Richard
Stayed 2 nights in May 2022
Response from Adeline Lesslar Asst Marcom Manager on Jun 15, 2022
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does not reflect the standard of service that our customers deserve.
Warmest Regards,
Eastin Hotel, Penang
Response from Adeline Lesslar Asst Marcom Manager on May 19, 2022
Thank you for choosing to visit Eastin Hotel Penang. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.
Warmest regards,
Eastin Hotel Penang
10/10 Excellent
TAN
May 6, 2022
TAN
Stayed 1 night in May 2022
Response from Adeline Lesslar Asst Marcom Manager on May 9, 2022
Thank you so much for taking the time to leave us this amazing review.
Warmest Regards,
Eastin Hotel, Penang