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Reviews of Anacapri Holiday Resort Apartments

3.5 out of 5
Anacapri Holiday Resort Apartments
43 Enderley Ave, Surfers Paradise, QLD

Reviews

6.6
Rating 10 - Excellent. 42 out of 258 reviews" "
Rating 8 - Good. 81 out of 258 reviews" "
Rating 6 - Okay. 69 out of 258 reviews" "
Rating 4 - Poor. 41 out of 258 reviews" "
Rating 2 - Terrible. 25 out of 258 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Glendan

Traveled with family
Disliked: Room comfort
We stayed in the far townhouse. WiFi was useless. Parking required a long walk via the main building and lifts. Good location for beach walks but other properties nearby are better if you can get them.
Stayed 6 nights in Jul 2022

4/10 Poor

Darren

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very run-down, poorly maintained
Stayed 3 nights in Apr 2022

2/10 Terrible

Brock

Stayed 2 nights in Feb 2022

8/10 Good

Marjorie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views from our room. Towels and beds were clean. Washing machine and dryer operated well. The apartment was spacious and tidy. Some improvements could be an upgrade of the toaster and kettle. We didnt use the toaster as it looked very worn out and unsafe. The pipes are bouncing in the walls from the laundry, you need to turn off the washing tap to stop the noise - would definitely bother some people if they dont know where it's coming from. The toilets were weak to flush even just toilet paper, have to flush a few times. To us, these were minor. I would still stay here again.
Stayed 5 nights in Jan 2022

6/10 Okay

ashley

Stayed 3 nights in Jan 2022

6/10 Okay

Anne

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Townhouse 69 was roomy, in a good location and surprisingly quiet given it was on the God Coast Highway. Property is in need of renovation/repair. Balcony doors don’t lock, wall joints cracked and flaking. Tiling in bathrooms need re grouting as looks dirty, and the floor of the second bathroom upstairs slopes towards the door which, combined with ineffective shower over bathtub screening, caused a lot flooding into the corridor after only 1 shower.
Stayed 3 nights in Dec 2021

8/10 Good

Marco De

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's all good with this one, only issue is the reception which most of times is not available in a face to face fashion. However, they always pick the call so not a big thing.
Stayed 3 nights in Dec 2021

6/10 Okay

Lisa

Disliked: Cleanliness
Old
Apartments need updating
Stayed 3 nights in Sep 2021

10/10 Excellent

Haylee

Traveled with group
Liked: Cleanliness, property conditions & facilities
Everything was good
Stayed 2 nights in Aug 2021

8/10 Good

Meagan

Traveled with group
Average
Nice but a bit of a cheap looking place, the furniture is old and chipped, the aircon did not work. Was very cold the first night. Not as furnished as the pictures make it look. Was okay.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great location ,great unit ,great staff and management but the unit walls dirty need cleaning or repainting ,curtains have mold on them ,kettle didn’t work cutting board needs to go in the bin no washing liquid or cloths to wash and wipe dishes when a note says there will be a cleaning fee of $25 if they were not washed we went and brought ourself.
Stayed 2 nights in Aug 2021

10/10 Excellent

Siana

Traveled with group
Liked: Cleanliness, room comfort
Will stay there again
Lovely place to stay well maintained l. Friendly staff
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very basic value for money. Old appliances and carpet needs replacing but otherwise a decent price and place
Stayed 5 nights in Apr 2021

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, room comfort
Town house
Stayed in the townhouse a lil out dated but you can see there slowly updating the apartment. A broom and dust pan would of been handy to clean while we were there.
Stayed 3 nights in Mar 2021

2/10 Terrible

Narelle

Disliked: Cleanliness
Disgusting
Absolutely disgusting, tried for 2 days to get the hotel to clean the room, we had poo in the toilet, urine in the crevices of the toilet, pubic hair on and around the toilet, sand in the shower, oven wasn't cleaned, floors hadnt been vacummed, no covid signage or sanitiser, manager didnt care so we left and went to another motel. I have photos of this filth
Stayed 7 nights in Feb 2021

8/10 Good

carolyn, New Zealand

Traveled with family
Liked: Cleanliness, staff & service, amenities
The apartments were nice and roomy. Ours was a little dark being on the bottom floor but comfortable enough. Pool was great, kids loved it. Walking distance to Cavill St.
Stayed 5 nights in Mar 2020

10/10 Excellent

Stellar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
It was in a perfect spot. Close to everything we needed. Nice big apartment for my husband in a wheelchair. Needs a faster speed ceiling fan in all rooms or aircon as it gets hot in there. Staff were amazing. Gave us 3 undercover car spaces so no one had to park on the street. Very quiet which is great.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Surfers. Quiet. No lift but otherwise neat and great facilities.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Really bad experience with this hotel
They didt tell any surcharge when we checkin, and after check out they charge it from deposit, and I have not been told what I get charge only when I contact the hotel. Com agent, the hotel didt send any invoice for the surcharge after a month I checked out, and I keep contact with them with no result
Stayed 5 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The outside looked okay,but the apartment needed a lot of renovations particularly the bathroom and kitchen. Informed the reception staff that telephone wasn't working and had to ask for Wifi logon, yet they were happy to take a deposit from me and would charge me if I didn't register in.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

Lloyd

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
Liked the position but found the bathroom difficult as nowhere to put soap etc. got heaps of coffee tea, sugar but no milk
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Had a pleasant time, great views, nice enough, room we had was a bit dated and really needed some reno work doing.
Stayed 4 nights in Oct 2019

6/10 Okay

Sharon, Canberra

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great location, easy to get around! Kids loved the pool. Unit could have been a little cleaner and disappointing that things like toilet paper and washing up liquid wasn’t provided free of charge. Would probably stay again but due to location
Stayed 5 nights in Oct 2019

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Review
Really nice apartment in a good area! So close to everything had a really nice time.
Stayed 2 nights in Oct 2019

8/10 Good

kim

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very good, close to everything. could do with a couple of outdoor chairs and table. My only disappointment was on the photos it showed the townhouses as 2 storey with lge balconies ours was a bottom floor with no sun.
Stayed 2 nights in Aug 2019
Response from Anacapri Apartments on Sep 5, 2019
Hi Kim, Thanks for your review and we hope you had a good time here. We apologise for your inconvenience. We actually have two types of townhouses. Some people prefer one storey while others prefer two storeys. We allocate them depending on the availabilities. Next time you can require two storeys. Have a nice day. Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the space and the views. It was such a lovely place to stay and I will definitely be back.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for what we needed. Close to the airport and shuttle was fast and efficient.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Apr 2019
Response from Anacapri Holiday Resort Apartments on Apr 16, 2019
Thank you very much for your review. We hope you had a good stay with us and see you again:) Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Loved the size and layout of our large 2 bedroom townhouse. It was roomy and comfortable, the location was an easy walk to beach or central Surfers and carpark was secure. The apartment needed a few lightbulbs, some more glassware and the dishwasher didn't work, but laundry was top notch. There was also some issues with the spa while we were there,it worked intermittently. Overall, the place was really good and we would use it again.
Stayed 7 nights in Apr 2019
Response from Anacapri Holiday Resort Apartments on Apr 16, 2019
Dear guest, Thanks for your review. It is really important for us. If you could have let us know you need more glassware and lightbulbs when you were here, we would have definitely tried to help you asap. We hope you had a stay here and hopefully see you again:) Regards,

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to the heart of surfers paradise good price for week stay, apartment was comfortable but tired and dated, alot of furniture and cabinetry was damaged. Needs a spruce up and a new bed but otherwise comfortable
Stayed 7 nights in Feb 2019
Response from Anacapri Apartments on Feb 27, 2019
Dear guest, Thanks for your comment. It would be better if you could let us know which apartment you stayed so we can improve it because each apartment is different. We hope to see you again. Have a lovely day. Regards, Anacapri Apartments

10/10 Excellent

Ulam-Undrakh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Anacapri Apartments on Feb 11, 2019
Hi Ulam Undrakh, Thanks for your review. Hope you had a good stay with us. We look forward to seeing you again. Regards, Anacapri Apartments

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
We enjoyed the whole visit the location and pool and bbq area and the unit
Stayed 3 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks for your review. Hope you had a good stay with us. We look forward to seeing you again. Regards, Anacapri Apartments

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
I liked the proximity to the centre of Surfers Paradise, shopping etc.. the property was Clean and tidy, equipped with all the necessities needed to make our stay comfortable. There was only one air con in the loungeroom and no air con in the bedrooms but the ceiling fan in the main bedroom was enough for a good sleep. The second bedroom had a standing fan. Having the convenience of 2 bathrooms was great as our daughter came with us. Just a minor setback, we requested an ironing board and it was never provided. Inconveniently, we were unable to fit any milk bottle or soft drinks upright in the fridge. The Mattress in main bedroom a little too soft for me. Staff was courteous and very welcoming. We were allowed to check in at 12pm instead of 2pm and I thank the gentleman at reception for that. I would recommend Anacapri in a heart beat and we will certainly return as soon I we can. Thank you very much.
Stayed 5 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks so much for your comments. You are the greatest motivation for us to keep making our apartments enjoyable and let every guest have a pleasant stay here with us. We look forward to seeing you again. Regards, Anacapri Apartments

8/10 Good

Verified traveler

Liked: Staff & service
We stayed here over the Aus day long weekend. The room (3 bed room 51)had been renovated to look nice but a few things were missed and needed repair. We mentioned a few issues to reception during our stay and I must say they were very quick to get these resolved. Great customer service. Would recommend a stay here at a good price.
Stayed 2 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks for your comments. We are glad that you had a good time here with us. We look forward to seeing you again. Regards, Anacapri Apartments

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Although property was clean it was somewhat deteriorated and very dated. New curtains, paint, pictures, furniture and a new bathroom are needed. The washing machine, dryer, microwave and oven were in excellent condition. More than 1 roll of toilet paper would be required per bathroom for this length of stay. Air condition unit poorly positioned facing directly to a wall. The complex has potential and for a small outlay this property could be easily improved.
Stayed 4 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

2/10 Terrible

Ngoc, Melbourne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a stage of neglected. Renovation needed for the kitchen, the bathroom, the toilet. The vented duct in the bathroom was not working, it was covered and blocked in dust. The apartment has a few triping hazard. There was no air conditioner in the bedroom.
Stayed 3 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

4/10 Poor

Silvia

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Apartment not very clean,dishes were all dirty,bathroom stinks,exceptionally noisy from highway and some other visitors,pool rules not enforced even when staff were there and needs a really good scrub. Not value for money.
Stayed 5 nights in Jan 2019
Response from Receptionist on Jan 17, 2019
Dear Silvia, We are sorry that you had this experience. We value every guest. We always try to remedy the issues as soon as possible when guests bring them up to us. Hope you at least enjoyed your holiday. Regards, Anacapri Apartments

4/10 Poor

John

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Being an apartment it should have basics like toaster, kettle, it had nothing as we had to buy our own. Plus every day there was some one else in the car park we were allocated and we had to go round and round the block to find car park. They had no control plus no one to complain to at nite about parking. Aircon leaked all over in the master bedroom and they came at 8 in the morning to fix it instead of a day before in the afternoon as that was the time given. Very very unconvinent.
Stayed 12 nights in Dec 2018
Response from Receptionist on Jan 17, 2019
Dear John, Thanks for your review. We do value every single guest and every review. We do have a kettle and a toaster in every apartment. We could give them to you if you had let us know your apartment has missed these. We apologise for the inconvenience for the AC leaking but that's the only time the technician can come. They are very busy during the summer. We just tried to fix the AC as soon as possible for you to let your room cool down. Hope you enjoyed your holiday. Regards, Anacapri Apartments

6/10 Okay

Verified traveler

Traveled with partner
The room was so old and cough was broken really bad experience now I am waiting for my 200$ refund
Stayed 3 nights in Jan 2019
Response from Anacapri Apartments on Feb 15, 2019
Dear guest, Thanks for your comment. We value every guest as always. And we always try to solve any problems ASAP if guests bring it up to us. We are sorry for any inconvenience. The $200 was just holding in your bank account and it is automatically released from your bank after you check out five to seven business days. Have a good day. Regards, Anacapri Apartments

6/10 Okay

Verified traveler

Traveled with partner
It was close to Surfers it was clean abit of upgrading required
Stayed 5 nights in Jan 2019
Response from Anacapri Apartments on Feb 11, 2019
Dear guest, Thanks for your comment and your suggestion. We will try to improve it as much as possible. Regards, Anacapri Apartments

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhappy
The room was not clean. The beds are like rocks. We had 3 babies under 8 months old, tried to check in at 1.45 pm and they would not let us. It was 35 degrees. Had to sit in the heat and wait. Lounges were stained,smelt of urine and disgusting. No air con in 2 bedrooms. I would not recommend this place at all. Very very overpriced for what it is
Stayed 2 nights in Dec 2018

4/10 Poor

Brooke, Qld

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy! No toilet paper! Noisy back packer accommodation! Rude Staff!
Stayed 3 nights in Sep 2018

2/10 Terrible

Yi fen L.

Poor quality furniture, awful management, housing agent was non-responsive
Apart from being 3 bed rooms, the apartment was nothing like the picture, we had falling apart queen bed+ broken furniture+ broken railing screen door to the balcony and 2 rolls of toilet paper if finished are sold for 1 dollar each. By the way, we arrived after 5,and someone else took our key to the apartment, while management ask us to move out a day earlier with offer to return our money because they over sold the room. I end up stay in opposit apartment Antique, newer, better, and not much more in price. Consider before u book!

10/10 Excellent

Diane, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious and close to amenities
Anacapri apartments are just so handy to so much. Five minute walk to the beach, shopping and transport. For me it was just ideal😀 thank you.
Stayed 7 nights in Aug 2018

10/10 Excellent

Angela, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in Surfers Paradise
Convenient location near tram stop. Large townhouse with tennis court. Pool not heated for winter but spa is. Really comfortable and good value.
Stayed 7 nights in Jul 2018

4/10 Poor

Jodi, new zealand.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No email sent about how to get in after hours. Shower was mouldy and bathroom was non maintained, and we weren't even samplied with a small shampoo. Half ta light bulbs blown and lounge lamp plug was faulty. There were hairs in ta bed,and don't think ta sheets were changed between people staying. Both deck chairs were broken. No milk supplied for arrival and faulty plug by bench, also dishwasher didn't work. Fan above bed had very thick dust build up, and lounge heat pump dangerously full of dust so couldn't use it. Over all the unit we were placed in was a complete disappointment. Ta only thing we enjoyed about our stay was ta polite reception staff and ta heated pool/spa
Stayed 8 nights in May 2018