Being the Hilton, you expect a certain standard of hotel right? Wrong! Upon check in, the lady was so checked out she basically printed off a piece of paper and said "all your info is on here - enjoy" did not confirm what room we had or explain any of the hotel amenities. She may have been new?
Finally found our room to which there was no bed for my child, (awkward much) goes to show i was right about the lady not knowing what she was doing....
- shower was broken
- phone cord was broken - had to dial in from my mobile phone to ask for a trundle!
- no globes in our lamps!
- bar fridge was broken
(What more!! in a HILTON!)
Call Catch in house restaurant to make a reservation for Saturday night dinner, got a confirmation for 6.45pm.
Get all dressed up, go down to restaurant - pitch black! CLOSED!!!! On a saturday night?
Answer: Oh sorry, the same menu is now in the lobbly bar. You are telling me a classic restaurant is now serving its same food in a lobby bar!!?? For the same price!?!?... $220 later. In a LOBBY! Not cool.
shocking first night. After discussion over dinner, it was clear that the issue is not the hotel itself, it's lack of staff training, most likely new post-covid rules and structures and no one knew what was going on. The staff were young and inexperienced.
Will I be back? Most likely if the hotel has a special deal, if only for location and pool. Nothing more. Especially not staff attentiveness or initiative.
