Hilton Surfers Paradise Hotel and Residences

Photo gallery for Hilton Surfers Paradise Hotel and Residences

Featured Image
Beach towels
Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers
Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers
Indoor pool, 4 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers

Overview of Hilton Surfers Paradise Hotel and Residences

Hilton Surfers Paradise Hotel and Residences

5.0 star property

3.7/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
6 Orchid Ave Surfers Paradise, Surfers Paradise, QLD, 4217

Explore the area

  • Popular LocationCavill Avenue1 min walk
  • Popular LocationSkyPoint Observation Deck8 min walk
  • Popular LocationSlingshot8 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)24 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, Hilton Surfers Paradise Hotel and Residences is connected to a shopping center. Cavill Avenue and Pacific Fair Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Currumbin Wildlife Sanctuary and Warner Bros. Movie World. Traveling with kids? Don't miss Wet'n'Wild Gold Coast. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.

What's nearby

  • Cavill Avenue - 1 min walk
  • Centro Surfers Paradise - 2 min walk
  • Chevron Renaissance - 4 min walk
  • SkyPoint Observation Deck - 8 min walk
  • Slingshot - 8 min walk

Getting around

  • Florida Gardens station - 4 min drive
  • Helensvale Station - 16 min drive
  • Coolangatta Airport (OOL) - 24 min drive

Restaurants

  • Catch Restaurant — 1 min walk
  • Ms Margot's Bar & Eats — 1 min walk
  • Guzman y Gomez — 2 min walk
  • Samurais Paradise — 2 min walk
  • Royal Copenhagen — 2 min walk

About this property

Hilton Surfers Paradise Hotel and Residences

5-star luxury hotel near Surfers Paradise Beach
Close to Cavill Avenue and Slingshot, Hilton Surfers Paradise Hotel and Residences provides free WiFi, a hot tub, and a poolside bar. For some rest and relaxation, visit the steam room, and indulge in hydrotherapy, a deep-tissue massage, or a facial. Catch Restaurant, the onsite restaurant, features seafood.
You'll also enjoy perks such as:
  • 4 outdoor pools and an indoor pool, with sun loungers
  • Breakfast (surcharge), an electric car charging station, and a pool
  • Valet parking (surcharge), limo/town car service, and free grocery shopping service
  • Guest reviews give top marks for the location
Room features
All 320 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and air conditioning. Guest reviews give good marks for the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Designer toiletries and hair dryers
  • 37-inch HDTVs with digital channels
  • Free infant beds, electric kettles, and daily housekeeping

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 14.95), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (AUD 20 per night; includes in/out privileges)
  • Valet parking on site (AUD 40 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 39.00 for adults and AUD 19.50 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 4 outdoor pools
  • Art gallery
  • Children's pool
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • French
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Russian
  • Thai

Business services

  • Conference space (10764 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV
  • Digital channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 60.00 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night (for stays between 1 January - 31 December)

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39.00 for adults and AUD 19.50 for children (approximately)
  • Fee for in-room wireless Internet: AUD 14.95 (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Valet parking fee: AUD 40 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel Surfers Paradise
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel
Hotel Hilton Surfers Paradise
Surfers Paradise Hilton
Surfers Paradise Hilton Hotel
Hilton Surfers Paradise Hotel & Residences Gold Coast
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Residences Gold Coast
Hilton Surfers Paradise
Hilton Surfers Paradise Hotel and Residences Hotel
Hilton Surfers Paradise Hotel and Residences Surfers Paradise

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 315 out of 964 reviews
5 - Excellent 33%
Rating 4 - Good. 283 out of 964 reviews
4 - Good 29%
Rating 3 - Okay. 185 out of 964 reviews
3 - Okay 19%
Rating 2 - Poor. 123 out of 964 reviews
2 - Poor 13%
Rating 1 - Terrible. 58 out of 964 reviews
1 - Terrible 6%

4.0/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Amazing, prime location and we we felt spoilt the whole time we were here. They thought of everything, and went out of their way to make our stay comfortable and enjoyable. We will definitely be back.
Stayed 1 night in Nov 2021

3/5 Okay

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Being the Hilton, you expect a certain standard of hotel right? Wrong! Upon check in, the lady was so checked out she basically printed off a piece of paper and said "all your info is on here - enjoy" did not confirm what room we had or explain any of the hotel amenities. She may have been new? Finally found our room to which there was no bed for my child, (awkward much) goes to show i was right about the lady not knowing what she was doing.... - shower was broken - phone cord was broken - had to dial in from my mobile phone to ask for a trundle! - no globes in our lamps! - bar fridge was broken (What more!! in a HILTON!) Call Catch in house restaurant to make a reservation for Saturday night dinner, got a confirmation for 6.45pm. Get all dressed up, go down to restaurant - pitch black! CLOSED!!!! On a saturday night? Answer: Oh sorry, the same menu is now in the lobbly bar. You are telling me a classic restaurant is now serving its same food in a lobby bar!!?? For the same price!?!?... $220 later. In a LOBBY! Not cool. shocking first night. After discussion over dinner, it was clear that the issue is not the hotel itself, it's lack of staff training, most likely new post-covid rules and structures and no one knew what was going on. The staff were young and inexperienced. Will I be back? Most likely if the hotel has a special deal, if only for location and pool. Nothing more. Especially not staff attentiveness or initiative.
Stayed 3 nights in Nov 2021

1/5 Terrible

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
i had to pay a 200$ fee incase of damage and never received the money back, nothing was broken or anything. i’ve check my bank account and nothing.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly professional staff. Clean and safe
Stayed 1 night in Nov 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered in room dining and got frozen rice with my curry and when called front desk was advised the FandB manager will call back which never happened. Really poor service!!!
Stayed 2 nights in Oct 2021