1/5 Terrible
Justin
Traveled with family and small children
Apr 17, 2022
The location is great although the manager is not.
On the Saturday we arrived there was a smoke alarm going off throughout the evening. I called the manager Virginia to get this checked. She confirmed that this was in the room above us and that the owner had not left a key to check it. She told me that it was likely to be the battery and there was nothing she could do about it as it was too late in the evening. She suggested that we all move into lounge as it was quieter there…! I queried this further and she ignored me and left abruptly.
I called her and informed her that I would contact the fire department if she did not resolve this as there was a risk that it might not be the battery and that not resolving this would be negligent on her part. She responded that I was harassing her… Eventually she contacted the owner and arranged for a locksmith to resolve this at 11pm.
As a manager of a holiday resort her job is to ensure that the guests are looked after and she has a duty of care to ensure their safety. She was rude and dismissive and her negligence could place guests lives at risk should there actually be a fire in the apartment block.
This is not the first time as there are numerous similar ‘alarming’ complaints on travel reviews linked to her.
Stayed 3 nights in Apr 2022