All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Accommodated an early check in. Much appreciated after a long flight
Susy
Stayed 1 night in May 2024
Response from Anna R. Customer Service on May 9, 2024
Dear Susy, we are delighted to hear that you appreciated our early check-in service after your long flight. It was a pleasure to accommodate you. We look forward to welcoming you back soon. Anna R. Customer Service
Great location. With waling distance to many attractions. The staff was always friendly and very helpful. I would definitely stay here again.
Ana
Stayed 7 nights in Apr 2024
Response from Anna R. Customer Service on May 9, 2024
Dear Ana,Thank you for your positive review! We are delighted to hear that you enjoyed our great location and found our staff friendly and helpful. We look forward to welcoming you back on your next visit.Anna R. Customer Service
This hotel was very clean and staff was wonderful. Location in the gothic quarter was very convenient and we were able to walk everywhere.
The only downside was that our room faced the street front and was very noisy.
Giselle
Stayed 5 nights in May 2024
Response from Anna R. Customer Service on May 8, 2024
Dear Giselle,Thank you for your feedback. We are sorry for the noise; due to our central location, there may be some acoustic pollution at times. In future occasions, we advise you to notify us in advance so that we can offer a quieter room. Best regards,Anna R. Customer Service
10/10 Excellent
JoAnne
May 5, 2024
The staff were amazing, informative , polite, thoughtful, and helpful. Great stay , great location!
JoAnne
Stayed 3 nights in May 2024
Response from Anna R. Customer Service on May 6, 2024
Dear JoAnne,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service
Very nice hotel in the middle of all action. The staff were welcoming and helpful. The rooms are somewhat basic but clean and comfortable. Their buffet breakfast was very vast and delicious. Great value!
LUZ
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on May 6, 2024
Dear Luz, thank you for your positive feedback. We are delighted to hear that you enjoyed our central location, welcoming staff, and delicious buffet breakfast. We appreciate your kind words and hope to welcome you back soon. Anna R. Customer service
Response from Anna R. Customer Service on May 3, 2024
Dear Customer,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service
6/10 Okay
Alison Jane
Traveled with family
May 2, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Lacked facilities.
Alison Jane
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on May 2, 2024
Dear AlisonThank you for your feedback; we are pleased to hear that you enjoyed your stay and that the room met your expectations. Regarding the tea and coffee service, we offer it in our other hotel categories. However, please note that the hotel has vending machines available for both hot and cold drinks, as well as snacks. We look forward to welcoming you back to our hotels in the future.Best regards,Anna R.Customer Service
Response from Anna R. Customer Service on May 2, 2024
Dear Angelica,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service
Response from Anna R. Customer Service on May 2, 2024
Dear Liliana,We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service
6/10 Okay
Shai
Apr 30, 2024
Very pricy hotel for what you are getting. Very small room and really average quality. The only good this is the location.
Shai
Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on May 2, 2024
Dear Shai,We appreciate your comment, but we would like to clarify that all rooms in our hotel comply with International Standards in terms of dimensions. The hotel rates are visible to you at the time of making the reservation. The rate may vary depending on the hotel's occupancy, the timing of the reservation, or if there is any event in the city, and of course, the area. We take note of your opinion. We regret that you were not comfortable in it, and we hope that you will give us another opportunity to welcome you back to our hotel.Sincerely,Anna R. Customer Service
6/10 Okay
Robert
Apr 29, 2024
Liked: Property conditions & facilities
Strong internet. No fridge. Paper cups. Good location.
Robert
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 30, 2024
Dear Robert, thank you for your feedback. We are glad you appreciated our strong internet and convenient location. Please note that we provide paper cups in line with our eco-friendly policy. We hope to welcome you back soon. Anna R. Customer Service
The rooms were much smaller than represented. There was 16 inches between the wall and bed on 2 sides. There was not enough room to open a single suitecase. There were additional taxes added when checking in.
Breakfast was very nice. There was a large selection. The food was good.
The hotel is in a good location. The staff arranged an airport taxi upon checkout.
I would not recommend staying here due to the extremely small rooms. The AC is not on in the rooms until later in the year despite the claim they have AC. The shower doors were off the tracks.
Sidney
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on Apr 30, 2024
Dear Sidney,Thank you for your feedback on your recent stay at Hotel Rialto. We are pleased to hear that you enjoyed the breakfast and the service provided by our staff. We would like to clarify that all the rooms in our hotel comply with the International Regulations regarding room dimensions. Please note that additional taxes are a standard procedure in compliance with local regulations. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusually high temperatures of the past few days, towards warmer weather than usual for this time of year. We look forward to welcoming you back to our hotels.Anna R. Customer Service
8/10 Good
Deb
Traveled with family
Apr 28, 2024
Liked: Cleanliness, staff & service, amenities
The room was stuffy as the AC was not on. When we mentioned it to the front desk, they immediately provided us with a fan for the room.
Excellent customer service!
Room and hotel very clean.
Excellent breakfast buffet.
Deb
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on Apr 30, 2024
Dear Deb,We appreciate your time in sharing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, taking into account the unusually high temperatures of recent days, resulting in warmer weather than usual for this time of year. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back to our hotels.Best regards,Anna R.Customer Service
Right in the middle of Gothic area…easy to walk everywhere…lots of good restaurants and historic sites
Marianna
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 30, 2024
Dear Marianna, thank you for highlighting our hotel's central location in the Gothic area, making it convenient for exploring the city on foot. We are glad you enjoyed the nearby restaurants and historic sites. We look forward to welcoming you back soon. Anna R. Customer service
Response from Anna R. Customer Service on Apr 26, 2024
Dear Diana,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service
This hotel exceeded our expectations significantly. The staff were really helpful and friendly. The room was clean and tidy and well serviced. These are so many things to see and do within a short walk. There are also good transport links just a few minutes from the hotel. The breakfast was excellent, much better than many higher rated hotels. Definitely an excellent stay.
Alastair
Stayed 5 nights in Apr 2024
Response from Anna R. Customer Service on Apr 25, 2024
Dear Alastair, thank you for your positive review! We are delighted to hear that your stay with us exceeded your expectations significantly. Our team is dedicated to providing helpful and friendly service to all our guests. It's great to know that you enjoyed the cleanliness of your room, the convenient location, and the excellent breakfast. We look forward to welcoming you back for another excellent stay. Warm regards, Anna R. Customer Service
Excellent location right in the heart of Barcelona. Everything right outside hotel door. Clean and modern hotel 5 stars !!
Ellis Aaron
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 23, 2024
Dear Ellis Aaron,Thank you for your positive review! We are delighted to hear that you enjoyed our excellent location in the heart of Barcelona. We take pride in our clean and modern facilities. Your 5-star rating means a lot to us. We look forward to welcoming you back soon.Anna R. Customer Services
Lovely hotel in gothic quarter - within walking distance to everything! Staff was super friendly and helpful as well. Everything was clean and as a solo female traveler, I felt very safe!
Jeanine
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on Apr 22, 2024
Dear Jeanine, we are delighted to hear about your positive experience at our hotel in the Gothic Quarter. Ensuring a safe and welcoming environment for all our guests is our top priority. We appreciate your kind words and look forward to welcoming you back soon. Anna R. Customer Services
El desayuno delicioso con muchas opciones. El cuarto básico y pequeño pero muy limpio. El baño espacioso y bonito. Bastante cerca a las ramblas y al metro para moverse a otros lugares. Restaurantes, bares, super y farmacias muy cerca. Me quedaría otra vez.
Wendy
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 22, 2024
Estimada Wendy, agradecemos sus amables palabras y nos complace saber que disfrutó de nuestro delicioso desayuno y la limpieza de nuestras instalaciones. Nos alegra saber que nuestra ubicación cerca de las Ramblas y el metro fue conveniente para usted. Esperamos darle la bienvenida nuevamente. Atentamente, Anna R. Servicio al Cliente
Response from Anna R. Customer Service on Apr 22, 2024
Dear Karen, thank you for your positive review! We are delighted to hear that you found our staff friendly and enjoyed our great location. We look forward to welcoming you back soon. Anna R. Customer Services
8/10 Good
Danny
Apr 19, 2024
Liked: Cleanliness, staff & service
Hotel front staff were wondering. Took care of anything you ask for. Beautiful area to explore.wished we stay a bit longer.
Danny
Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on Apr 19, 2024
Dear DannyWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service
Response from Anna R. Customer Service on Apr 19, 2024
Dear Shannon, thank you for highlighting our hotel's fantastic location in the Gothic quarter. We are delighted that you enjoyed your stay with us. Looking forward to welcoming you back soon. Anna R. Customer services
Great staff. Clean and well maintained. On very busy walking street. Unfortunately for me, I wasn't comfortable on their mattress. And, as a single woman traveller, they gave me a very private room, meaning no view and window opened onto an air shaft. But it was quiet!
Sheilagh
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on Apr 18, 2024
Dear Sheilagh, thank you for your kind words about our staff and the cleanliness of our hotel. We are sorry to hear about your discomfort with the mattress and the view from your room. Your feedback is valuable to us. Warm regards, Anna R. Customer Services
This is a very nice hotel with an extremely helpful and friendly staff. It is exceptionally located the heart of Barcelona's Gothic district.
Leonard
Stayed 4 nights in Apr 2024
Response from Anna R. Customer Service on Apr 17, 2024
Dear Leonard, we are delighted to hear that you had a positive experience at our hotel, especially with our helpful and friendly staff. We are glad you enjoyed our prime location in the heart of Barcelona's Gothic district. We look forward to welcoming you back soon. Anna R. Customer Services
Great location with lots of food and activities in walking distance. Only issue was the air conditioning the first night was not working and it was a very uncomfortable sleep that night. It eventually turned on and was fine the remainder of the stay so that was good afterwards. Breakfast was the best buffet breakfast we have ever had!
Rance
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 17, 2024
Dear Rance, Thank you for sharing your feedback. We are delighted to hear you enjoyed our hotel's great location and the variety of food and activities nearby. We sincerely apologize for the inconvenience caused by the air conditioning issue on the first night. We are pleased that it was resolved promptly and did not affect the rest of your stay. It's wonderful to know that you found our breakfast buffet to be the best you've ever had! We look forward to welcoming you back. Warm regards, Anna R. Customer Services
6/10 Okay
Mindy
Traveled with partner
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
A/C didn't work and the bed was very uncomfortable. Everything else was very nice.
Mindy
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 16, 2024
We appreciate your time in sharing your impressions. We apologize for the inconvenience with the air conditioning. It is centralized and activates automatically with the change of season, considering the unusual high temperatures of recent days, resulting in warmer temperatures than usual for this time of year. We hope to welcome you again to our hotels.Sincerely,Anna R.Customer Service
The location is very close to endless food and shopping, not walkable to the main sites but getting to public transportation is quite easy and affordable. Clean rooms and quiet stay.
Lita
Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear LitaWe appreciate your rating. We hope to see you again soon at our hotels.Anna R. Customer Service
Location is perfect, rooms were clean and tastefully decorated. The breakfast was delicious and offered many choices.
Todd
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear ToddThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service
Excellent location about a 3 minute walk from Barcelona Cathedral in the heart of the Gothic Quarter. Our room was on the 4th floor so great to have a lift up! However, would be noisy if you find sleep needs quiet! We had a corner room so two balconies with a street view. Room adequately sized for two though not immensely spacious, that said bathroom & amenities all very good.
The staff were lovely & helpful & breakfast was brilliant with loads of choices. Wi-Fi available. Highly recommend the hotel & would use again on a return visit to Barcelona.
Laura
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear customer,We are delighted that you have chosen our hotel and had such a positive experience. We strive to make our customers happy, and our greatest satisfaction is knowing that we have achieved our goal. We look forward to welcoming you back to our hotels in the near future.Best regards,Anna R.Customer Service
I enjoyed staying here, the room and facilities were very clean. Staff was very friendly and helpful. Will definitely stay here again when I am in Barcelona.
David
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear DAVIDThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience. Anna R.Customer Service
The staff went out their way to accommodate our needs with a baby. Much appreciated
Vivienne
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear VivienneWe appreciate your time and your feedback; everything helps us to improve. Regarding the staff, we are pleased to read this, as we are all very committed to doing good work and providing excellent service to our guests. We will pass on your congratulations to our colleagues.Anna R. Customer Service
Excellent hotel in a very convenient part of the Gothic Area. Could do with a kettle in the room but there was a vending machine in reception. Would recommend.
Beverley
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear Berveley,Thank you for your feedback; we're pleased to hear that you enjoyed your stay and that the room met your expectations. Regarding the tea and coffee service, we offer it in our other hotel categories. However, please note that the hotel has vending machines available for both hot and cold drinks, as well as snacks. We look forward to welcoming you back to our hotels in the future.Anna R.Customer Service
Lovely hotel with friendly, knowledgeable, helpful staff. The breakfast included in the price of a room was fabulous— many choices and convenient.
Nancy
Stayed 2 nights in Apr 2024
Response from Anna R. Customer Service on Apr 11, 2024
Dear Nancy,We appreciate your time and your feedback; everything helps us to improve. Regarding the staff, we are pleased to read this, as we are all very committed to doing good work and providing excellent service to our guests. We will pass on your congratulations to our colleagues.Anna R. Customer Service
Response from Anna R. Customer Service on Apr 10, 2024
Dear KevinThank you very much for taking the time to share your feedback with us. We are delighted to hear that we have contributed to making your journey an unforgettable experience.
Lovely quiet hotel. Rooms quite small but clean and modern. Great shower. Beds a bit hard and no tea coffee facilities.
Annette
Stayed 3 nights in Apr 2024
Response from Anna R. Customer Service on Apr 10, 2024
Dear Annette,Thank you for your feedback; we are pleased to hear that you enjoyed your stay. It's also good to know that the room met your expectations. Regarding the tea and coffee service, we provide it in our hotels of other categories. However, I would like to remind you that the hotel has vending machines available (both for hot and cold beverages as well as snacks). We hope to welcome you back to our hotels in the future.
2/10 Terrible
Carlos
Apr 9, 2024
Disliked: Staff & service
Both the Hotel Rialto and Expedia have horrible customer service. Expedia changed the date of our reservation. I found out about it the following day when Expedia requested that I review our stay. I told them I booked a date two weeks later than the date they booked. They replied that I would need to speak with the hotel. The Rialto Hotel said I needed to speak with Expedia. The hotel's representative was completely unsympathetic. I asked the hotel if I could at least get a discount for the date I originally requested, if not a complete credit. I was trying to rebook the date we wanted. They said that was between me and Expedia. Expedia did nothing, and it is next to impossible to find a telephone number. We ended up booking the date with another hotel, thus paying twice for our visit.
Carlos
Stayed 1 night in Apr 2024
Response from Anna R. Customer Service on Apr 10, 2024
Dear Carlos,I'm sorry to read about the difficulty you've experienced with your reservation. However, according to our records, your reservation was always scheduled for April 7th, but a change to another date was received yesterday. It's important to note that your reservation was made under a non-refundable policy.Since the reservation was made through Expedia, I would recommend reaching out directly to them to resolve this issue. Unfortunately, we cannot intervene in this matter as the reservation was made through a third party.I apologize for any inconvenience this may have caused and hope you can resolve this issue with Expedia as soon as possible.
Most of thing did not work right. No heat to start with. Water in the shower was shifting from hot to cold. No consistency with cleaning standards and TV was not working properly. All these things were reported to the front desk manager and I did requested to be reimbursed three nights. Waiting on Expedia to contact me.
Zoe
Stayed 5 nights in Apr 2024
Response from Anna R. Customer Service on Apr 9, 2024
Dear ZoeThank you for your feedback. We regret not meeting your expectations on this occasion. Your opinion is valuable to us, as it helps us improve. We hope you will give us another opportunity to welcome you back to our hotels soon.
Hotel was modern and clean. Room was big and comfortable. Location was perfect. Walkable to so many places, and close enough to train.
Rachid
Stayed 6 nights in Mar 2024
Response from Anna R. Customer Service on Apr 15, 2024
Dear RachidWe are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to welcoming you again in the future and exceeding your expectations once more. Anna R. Customer Service
Perfect location and comfortable room. The staff was very friendly and appeared to be helpful, but never actually responded to the requests we made. The requests were minor, so it didn’t greatly impact our stay…they were just an annoyance. The breakfast buffet was excellent and the staff in the breakfast room was outstanding.
Lisa
Stayed 8 nights in Mar 2024
Response from Anna R. Customer Service on Apr 9, 2024
Dear Lisa.We are delighted to hear about your experience at our hotel. We appreciate your positive feedback and are pleased to have provided you with a satisfactory stay. We always strive to offer excellent service and a memorable experience to our guests. We look forward to seeing you again in the future and to surpassing your expectations once more.