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Reviews of The Chapman Hotel & Conference Centre

3.5 out of 5
The Chapman Hotel & Conference Centre
Brookes Hill, Humewood, Gqeberha (Port Elizabeth), Eastern Cape

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 9 out of 33 reviews" "
Rating 4 - Poor. 5 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Lao

Disliked: Cleanliness, staff & service, property conditions & facilities
A very poor option which has seen better days. The Room was clean, and the cleaning staff were very pleasant, but unfortunately the common areas of the hotel were dirty and unpleasant
Stayed 4 nights in Dec 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and the view out to sea from the pool was beautiful. The rooms were very basic but clean.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Good location for our overnight stay. Needed a lick of paint however suprisingly good evening meal in the restaurant
Stayed 1 night in Nov 2019

4/10 Poor

Tobie

Liked: Room comfort
Disliked: Property conditions & facilities
Fairly disappointed, looked great on pictures.
Need an upgrade or maybe some proper maintenance. Couldn't make the breakfast and they didn't want to refund me although I pad extra for it through Hotels.com - anyway, not much, but leaves a bad taste. Won't visit again.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness
This hotel has amazing views. The rooms are nice and bright but the decor and furniture needs updating, it all felt a lityle grubby. The shower room is in dire need of updating. Bedding clean and beds compfy. Restaurant really nice.
Stayed 2 nights in Apr 2019

8/10 Good

Ridwaan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Jared

Disliked: Cleanliness, property conditions & facilities
Not Good
The stay started off with battling to get into the room. The door had to be lifted up and pulled backwards in a certain way in order for the key to work. Then once inside, we couldn't lock the door as the "knob" wasnt working. There where another problems: The cabinet in the Bathroom was warped and broken. The trapdoor in the ceiling was wide open. The pillow slips where dirty. The paint was coming of the walls. There was mould in the shower. No, it was no a pleasant stay at all.
Stayed 1 night in Nov 2018

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice chaps at Chapman Hotel and conference centre
The Chapman is centrally situated within walking distance to the beach and close to high end restaurants in the area. Nice view, friendly staff and comfortable rooms.
Stayed 1 night in Aug 2018
Response from The Chapman Team on Aug 16, 2018
We are delighted that you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Letitia margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will go back!
Amazing service! Friendly, clean and fabulous views!
Stayed 2 nights in Jul 2018
Response from The Chapman Hotel on Aug 8, 2018
Thanks so much! Look forward to being of further service.

8/10 Good

Helgard

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

traveler

Good location
It was clean, but we think needs a safe. We did not feel secure leaving our passports in the hotel.
Stayed 3 nights in Jan 2018

6/10 Okay

Val, Qld Australia

Liked: Cleanliness, room comfort
Hotel
Nice central position and nice view, staff were friendly, the building is showing age but was comfortable, the food we had was terrible, I don't think they have enough turnover to keep it fresh.
Stayed 1 night in Aug 2017
Response from Mr Ellis Chapman Franklin on Aug 27, 2017
Good morning from The Chapman Hotel in the friendly city of Port Elizabeth! Thank you for your e-mail. From the outset, as one of the owners of our family business that has been involved in the Hospitality Industry for over 40 years, I do appreciate constructive feedback. Due to our high level of occupancy throughout the year and our close proximity to the sea, we have an ongoing maintenance programme throughout the year. Further, the widely-publicized disastrous and prolonged drought conditions being experienced in the Eastern Cape have hampered our maintenance efforts with regards to common areas. Your remarks related to our restaurant have been noted and will be dealt with internally. Kind regards, Mr Ellis Chapman Franklin

4/10 Poor

Tarryn

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs TLC
The hotel desperately needs some TLC, and seems to have been neglected. While the rooms are clean, they are old & falling apart. The staff are incredibly friendly & very willing to help - however the owners have let the establishment deteriorate. Please note I would give the staff service an excellence rating.

8/10 Good

wolfhenr1

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
Great room with beautiful view.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST visit.
Lovely friendly venue. Beautiful views with plenty to do. P.E. is a must for anyone touring S.A.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
I wouldn't stay at this hotel again. The bathroom ceiling had mold, the shower tiles were not clean. The "double" bed was actually two single beds pushed together, with the dreaded crack between making it uncomfortable. It is a lower-priced hotel in a high-end area. You get what you pay for.

6/10 Okay

Clinton, Durban

Liked: Cleanliness, staff & service
Our stay at The Chapman
We stayed at the Chapman overnight (1 day only) We found the room to very clean although the furniture seemed a bit outdated. The staff were very accommodating and friendly. The view of the bay area was spectacular - The Chapman is a lost gem in the sea of the larger big name hotels surrounding it

8/10 Good

Phillip, Gold Coast, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value for Money & a Great Location.
This hotel represents outstanding value for money, especially during the winter months. My room had spectacular sea views. The rooms are very spacious. There is a separate bath and shower. No individual toiletries are provided. Just hand pump soap, which I think was the same for the shower. So bring your own shampoo. 5 minute walk to the beach and fast food restaurants, McDonalds and Nandos. 45 minute walk to downtown CBD of Port Elizabeth. I did the walk twice - very safe and great views along the way of the beaches and Port. Very friendly management. The included breakfast is cooked to order - selection from menu not buffet. However, when its busy they may have a buffet. I had dinner in the restaurant on my first night at the hotel - very reasonably priced and great service. Only negatives are as follows: No air-conditioning not an issue during my stay in winter, but maybe a concern in summer , but there is a wall mounted fan. Internet - a major negative. - Complimentary wifi is not included in the rates. You have to pay for the internet. I paid for 5 day connection through Always on South Africa - The Chapman Hotel was a so called Hotspot - it was about $30 US dollars, although cheaper plans for a few hours are available. Even though you are paying for the service, the connection is very poor to the say the least. I have no problem paying for the internet, but when you pay and get a substandard connection this is an issue.

10/10 Excellent

Johann, Jeffreys bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service excellence
Great

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel sympa, chambre très spacieuse et belle vue sur la mer . Personnel très sympa , je recommande
Stayed 1 night in Feb 2020

6/10 Okay

Vandita

Liked: Cleanliness, staff & service
Decent Hotel, good Service and amazing view.
It is a decent hotel, with good service and staff. Door locking was a challenge but the staff was super helpful. The view from the room and restaurant was amazing. Pool was nice and clean as well also with amazing view.
Stayed 1 night in Jul 2019

10/10 Excellent

Christian

Perfect hotel
Very good location, friendly staff, good food and service
Stayed 5 nights in Aug 2018
Response from The Chapman Team on Sep 12, 2018
Thanks so much. Your positive feedback is much appreciated by all of us at The Chapman Hotel. Trusting that we may be of service again in the future.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
nur wegen der Lage
Das Hotel braucht eine gute Auffrischung
Stayed 1 night in Feb 2018

8/10 Good

Kees

Liked: Cleanliness, staff & service, room comfort
mooi uitzicht op zee
Vanaf het balkon mooi uitzicht op zee. Vriendelijk personeel. Ruime kamer.
Stayed 15 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Internet nur 50MB pro Tag! Sauberkeit mangelhaft . Frühstück O.K. Nur die Ausblick vom Zimmer war sehr schön.
Stayed 1 night in Dec 2017

6/10 Okay

Markus

Disliked: Property conditions & facilities
3 Sterne Hotel
Die Zimmer sind hell mit schöner Aussicht. Bad bräuchte eine Auffrischung . Lage ist gut. Preis Leistung insgesamt korrekt.
Stayed 2 nights in Oct 2017

6/10 Okay

Bruno, Sao paulo

Disliked: Staff & service, property conditions & facilities, room comfort
Not maintained installation
It was clear that the installations was not well maintained. No hot water in the shower and not good conditionings all the facilities. Good view from the room
Stayed 1 night in Aug 2017
Response from Mr Ellis Chapman Franklin on Aug 27, 2017
Good morning from The Chapman Hotel in the friendly city of Port Elizabeth! Thank you for your e-mail. I do appreciate constructive feedback. Due to our high level of occupancy throughout the year and our close proximity to the sea, we have an ongoing maintenance programme throughout the year. The prolonged drought conditions being experienced in the Eastern Cape have also hampered our maintenance efforts. I do apologize for any inconvenience caused regarding the hot water in the shower. The matter was referred to our maintenance department and an electrical company was called out to check and correct the situation. Kind regards, Mr Ellis Chapman Franklin

4/10 Poor

Fernanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A recepção do hotel é muito ruim, difícil de passar com malas. O acesso aos quartos e por escada, então se não houver alguém para te ajudar com as malas fica muito complicado. O quarto é apenas ok, parecia bem limpo, mas não tinha secador por exemplo e as instalações pareciam estar bem velhas. Ok para uma noite apenas, mas não voltaria para uma estadia maior.

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort