Terrace/patio

Reviews of Hyatt Place Kent Narrows & Marina

3 out of 5
Hyatt Place Kent Narrows & Marina
3028 KENT NARROW WAY S, Grasonville, MD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 238 out of 306 reviews" "
Rating 8 - Good. 45 out of 306 reviews" "
Rating 6 - Okay. 13 out of 306 reviews" "
Rating 4 - Poor. 6 out of 306 reviews" "
Rating 2 - Terrible. 4 out of 306 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on May 8, 2024
John, we're thrilled to see that your stay at Hyatt Place Kent Narrows Hotel & Marina was satisfactory. We always aim to provide an exceptional experience and we thank you for choosing our hotel for your stay. We're looking forward to welcoming you back in the future!

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Robert, thank you for choosing the Hyatt Place Kent Narrows Hotel & Marina. With no comments to reference, we hope your stay lived up to your expectations and went beyond. Our aspiration is always for our guests to have a 5-star experience. We would be thrilled to welcome you back in the future. Warm wishes!

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very satisfied
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 29, 2024
Erica, it's heartening to hear that you had a very satisfying stay at Hyatt Place Kent Narrows Hotel & Marina. We work diligently to provide a memorable experience, and your feedback indicates that we met that mark. Come and enjoy our services again soon.

10/10 Excellent

Richelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and our room was very clean. We walked along the trail and to amazing restaurants. We had a great stay!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Richelle, we're thrilled to hear that you had such a wonderful stay at Hyatt Place Kent Narrows Hotel & Marina. We take pride in our clean rooms and amazing location near dining options and trails. We appreciate your kind words and sincerely hope that we'll see you again soon for another delightful experience.

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property Close to restaurants and bars
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Rob, your positive feedback about Hyatt Place Kent Narrows Hotel & Marina is greatly appreciated. We're delighted to hear that our convenient location close to dining and nightlife enhanced your stay. Looking forward to your next visit.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the room spotless with a great view of the water, and the hot breakfast was really great with a ton of options
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Robert, we're absolutely thrilled to know that you had such an exceptional stay at Hyatt Place Kent Narrows Hotel & Marina. It's wonderful to hear that you appreciated our dedicated team members, immaculate rooms with spectacular waterfront vistas, and the impressive variety our hot breakfast offers. We trust we'll have the pleasure of welcoming you back in the near future.

10/10 Excellent

Douglas, Gibsonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for weekend! Beautiful place for wedding shower and guests
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Douglas, it's wonderful to hear that Hyatt Place Kent Narrows Hotel & Marina offered a great environment for your weekend stay and a beautiful setting for a wedding shower. We're delighted to know we could contribute to these special moments. We hope to welcome you back soon for more memorable experiences.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
nice looking building but already showing disrepair and low level building materials
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
David, we appreciate your feedback and understand that certain aspects of our establishment may not have met your expectations. Our team constantly strives for excellence, and we're working tirelessly on enhancing our facilities. Thank you for choosing to stay with us, and we hope to have an opportunity to better serve you in the future.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property on the water.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 5, 2024
Stephen, it's fantastic to hear that you enjoyed your stay at the Hyatt Place Kent Narrows Hotel & Marina, specifically our prime location on the waterfront. We hope to welcome you back soon on your next trip.

10/10 Excellent

Ivana, McLean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful receptionist from Asia and lovely local stuff as well. We were there for my Moms birthday and we had a blast. Thanks much for the whole staying, this hotel is a gem!!
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ivana, thank you for choosing the Hyatt Place Kent Narrows Hotel & Marina for your Mom's birthday! We're thrilled to hear about your positive experience with our receptionist from Asia and our wonderful local team. It's our pleasure to have contributed to your celebrations. We can't wait to welcome you back for another memorable stay!

8/10 Good

Debora

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was amazing. We didn’t get to explore too much because it rained most of the time we were there. Very relaxing area.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Debora, it's delightful to hear that you appreciated the amazing views at Hyatt Place Kent Narrows Hotel & Marina. We're sorry that the weather didn't allow for more exploration, but it's great to know that you found our location relaxing. We hope you'll visit again soon for more serene enjoyment and perhaps more opportunities to see all that the area has to offer.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Karen, it's fantastic to hear that you had a great stay at Hyatt Place Kent Narrows Hotel & Marina. We appreciate your top-tier Expedia rating. We look forward to welcoming you back for another stellar experience in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel feels like it is new, and is very nice, with lovely views out to the water. The only minor downside is parking. There's a small lot with about 20 or 30 spaces near the building. If that lot is full, you have to park across the street, which is not a big deal in nice weather. But it might be an issue for you if have mobility challenges or in the rain and/or cold wind.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
David, thank you for your uplifting review of Hyatt Place Kent Narrows Hotel & Marina. We're happy to hear you enjoyed the recently refreshed ambiance and our beautiful water views. While parking can occasionally require a short stroll, we ensure it is secure and easily accessible. We also recognize the importance of accommodating guests with differing needs and assure we're working towards improving this aspect. We hope to welcome you back in the future, regardless of the weather!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Melissa, thank you for taking the time to rate your recent stay. It's wonderful to hear that the Hyatt Place Kent Narrows Hotel & Marina met your expectations. We're pleased you appreciated our services and amenities. We look forward to welcoming you back for another great experience soon.

10/10 Excellent

William

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
William, we're thrilled to see your top rating for Hyatt Place Kent Narrows Hotel & Marina. It's wonderful to know you enjoyed your stay, and we appreciate you choosing our hotel. We hope to welcome you back in the future!

8/10 Good

William

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Thank you for sharing your thoughts with us, William!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Kent Narrows Hotel & Marina. Thank you and have a lovely day!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice views. Parking was a little tight near the building, but overall very nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Kenneth, your commendation for the cleanliness and picturesque views at Hyatt Place Kent Narrows Hotel & Marina is much appreciated. We take pride in ensuring our guests' comfort and experiences. Please rest assured that we continually strive towards improving aspects like parking to ensure an even better stay for our guests. Thank you for your kind words, and we hope to welcome you back in the near future.

8/10 Good

boris

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Thanks for the 4/5 rating, Boris!We're happy you had such a lovely stay at Hyatt Place Kent Narrows Hotel & Marina! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Erich

Disliked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 1 night in Dec 2023
Response from Customer Service on Mar 2, 2024
Thank you for sharing, Erich!At Hyatt Place Kent Narrows Hotel & Marina, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Excellent

Shakila

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful peaceful place to stay. Water view and. Sunset are beautiful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Shakila, we are thrilled to hear that you enjoyed the tranquil environment of the Hyatt Place Kent Narrows Hotel & Marina. It brings us joy knowing our picturesque waterfront view and stunning sunsets contributed to making your stay memorable. We appreciate your wonderful feedback and hope to welcome you back soon.

10/10 Excellent

Erich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No towels in the pool area
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Erich, thank you for your perfect rating for Hyatt Place Kent Narrows Hotel & Marina. We appreciate your feedback about the pool area, and we hope it didn't affect your overall enjoyment. Your point has been noted, and appropriate measures will be taken to enhance our guests' experience. Come back and see us soon!

10/10 Excellent

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The waterfront property was beautiful and the bed was very comfortable.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Jeannette, it's wonderful to hear that you appreciated the lovely waterfront setting of Hyatt Place Kent Narrows Hotel & Marina and found your bed exceptionally cozy. We're delighted that you enjoyed your stay with us, and hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, nice bayside view. So relaxing and we had the pool to ourselves! We come to kent narrows every year fo Valentines weekend. This is our new place. Wonderful!
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Michael, it's great to hear you had such a relaxing stay at Hyatt Place Kent Narrows Hotel & Marina! We're thrilled to know the bayside view and private pool experience added to your enjoyment. It's wonderful to be your new destination for your annual Valentine's weekend trip. We eagerly await your return next year!

10/10 Excellent

Behnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The is a real first class hotel. Beautiful location and view of the lake, new, spacious and nicely decorated. The breakfast was wonderful (variety , hot, and fresh fruits) and the lunch menu was also delicious. It has all the amenities you need. I cannot think of any other addition for improvement. The gentleman receptionist was polite, friendly and enthusiastic about his work. He voluntarily upgraded our room to lake view as well! I highly recommend it. We went off season at a very reasonable price of$160/night but apparently these rooms go as high as $600// night during Labor Day weekend. So, my advice is to go during non busy days// months as I can not /wiil not pay that much even if I had money for it!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Behnam, it's wonderful to hear about your first-class experience at Hyatt Place Kent Narrows Hotel & Marina. We're thrilled that you appreciated the breathtaking lake view, inviting decor, and roomy accommodations. It's fantastic our delightful breakfast met your expectations, and you found our lunch menu equally tasty. And we're so glad our cheerful receptionist made you feel welcome. Your recommendation means a lot to us and we'd love to see you back during another off-peak visit.

10/10 Excellent

Verified traveler

Nice spot for a weekend getaway. Several good restaurants to choose from within walking distance.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Thank you for your positive review. It's great to hear that Hyatt Place Kent Narrows Hotel & Marina's location was convenient for your weekend getaway, and that its proximity to several dining options enhanced your visit. We look forward to welcoming you back soon.

10/10 Excellent

Ken, Walkersville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Ken, thank you for your rating! It's wonderful to hear that you had a fantastic experience at the Hyatt Place Kent Narrows Hotel & Marina. Our team members greatly appreciate your support and we hope to welcome you back in the future.

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Suzanne, it's wonderful to see your high rating of Hyatt Place Kent Narrows Hotel & Marina. We can't wait to welcome you back for another incredible stay. Safe travels until then!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
weekend getaway
beautiful waterfront hotel, clean rooms, great service
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 3, 2024
It's delightful to hear such positive feedback about your stay at Hyatt Place Kent Narrows Hotel & Marina. We take great pride in our pristine accommodations and the top-notch service our team members deliver. Thank you for choosing us as your destination. We're looking forward to welcoming you back for another memorable waterfront experience.

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
We were there for a quick overnight but it was perfect. We love how clean this hotel is. Sheets and bedding smell great! Check in and out were easy and breakfast was great. Thank you! Hope to be back soon.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Melanie, it's wonderful to hear about your recent stay at the Hyatt Place Kent Narrows Hotel & Marina. We're thrilled that you appreciated our cleanly kept environment, pleasing bedding aroma, and smooth check-in/out process. Acknowledging your positive sentiments about our breakfast is delightful as well. We look forward to welcoming you back soon!

10/10 Excellent

Jennifer

Liked: Staff & service
Great location! Breakfast was good.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Jennifer, it's delightful to hear your appreciation for the strategic location of Hyatt Place Kent Narrows Hotel & Marina. We're pleased to learn that you enjoyed our quality breakfast offerings. Thank you for your positive feedback, and we look forward to host you again ensuring a fantastic experience next time.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Water view at Breakfast
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Julie, we're delighted to hear that you enjoyed the scenic water views during breakfast at Hyatt Place Kent Narrows Hotel & Marina. Breakfast is always better with a great view! Thank you for letting us know and we hope to welcome you back in the near future.

10/10 Excellent

masako

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Thank you for the perfect rating, Masako!We are very pleased to hear that you had a wonderful stay at Hyatt Place Kent Narrows Hotel & Marina. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
David, it's wonderful to see your perfect score for the Hyatt Place Kent Narrows Hotel & Marina! It's clear we provided a positive experience and we thank you for sharing that. Our team is grateful for your support and we hope to welcome you back soon.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
Thanks for the perfect rating, Eva! We can't wait to see you again soon for another amazing experience at Hyatt Place Kent Narrows Hotel & Marina. Have a great day!

10/10 Excellent

Attila

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 4, 2024
Thank you for the amazing rating, Attila!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hyatt Place Kent Narrows Hotel & Marina soon!Thanks again for leaving your feedback!

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an unexpected stay resulting from the closure of the Chesapeake Bay Bridge due to a storm. At the check in desk, they provided assorted toiletries to make my stay easier and that was greatly appreciated. The room was comfortable and the bed was very comfortable. Breakfast was hot and fresh. All of that and the friendly staff make this a great place to stay.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Douglas, it's heartening to hear that your unexpected stay at Hyatt Place Kent Narrows Hotel & Marina was made comfortable and convenient with our thoughtful amenities, cozy room, and inviting bed. Knowing that our hot and fresh breakfast added to your experience makes our team members smile. They're pleased you found their friendliness helpful, and they join me in saying thank you for the high praise. We hope to welcome you back in the future, be it unexpected or planned.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
View/hospitality
Always a million dollar view but has a 2 dollar hospitality staff. Few speak and late night man on duty was rude and not accommodating. Only mid day lady at the bar is friendly and takes the time to converse with patrons.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
It's great to know you enjoyed the visual offerings at Hyatt Place Kent Narrows Hotel & Marina. However, it's concerning to hear about the hurdles you encountered with some of our team members. Rest assured, we highly value your feedback and are committed to improving guest experiences, particularly in the realm of our colleagues' hospitality. It's encouraging to hear about the friendly services from the team member who serves during mid-day. Your comments have been noted and we're dedicated to continuous improvement. Thank you for your review.

10/10 Excellent

Adrienne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water view from the "faux" balcony was outstanding and a welcome sight for tired eyes. The room was beautifully and thougthfully designed and incredibly comfortable. Everything was spotless, the staff was welcoming and courteous, the breakfast was a feast and the 24-hour availability of hot tea or coffee was incredibly appreciated. If we had longer, the fitness room and pool would have been much enjoyed. The location was perfect for travels to and from the eastern shore of Maryland, to Delaware and through Baltimore. Nearby seafood dining was stellar, and we would definitely stay again. Thank you!
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Adrienne, it's wonderful to hear how much you enjoyed your holiday at Hyatt Place Kent Narrows Hotel & Marina. The scenic views and thoughtfully arranged accommodation seem to have played a significant part in your comfortable stay. We're thrilled that our welcoming team, plentiful breakfast, and the round-the-clock provision of hot beverages added extra warmth to your visit. Our great location and the local culinary delights appeared to be perfect for your journey. We're eager to welcome you back for another memorable stay. Thank you for your kind words!

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Tamika, it's fantastic to hear that you had such a positive experience at Hyatt Place Kent Narrows Hotel & Marina! We're grateful for your top rating and we look forward to welcoming you back on your next visit.

10/10 Excellent

sharon

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 21, 2024
Thanks for sharing this perfect rating, Sharon!We're thrilled to hear you enjoyed your stay at Hyatt Place Kent Narrows Hotel & Marina! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always love staying here. We were here the first weekend they opened last year. I think we have stayed here 5-6 times this past year. Great location, great staff and the facility is in great shape.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Thomas, it's uplifting to know you've made Hyatt Place Kent Narrows Hotel & Marina your preferred accommodation. We appreciate your fondness for our location, vigilant team members, and the well-maintained building. Thank you for your frequent visits over the past year. We eagerly look forward to your next stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 1, 2024
We appreciate your lovely rating, Robert!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Kent Narrows Hotel & Marina soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the excellent rating, William!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Kent Narrows Hotel & Marina! We look forward to hosting you again soon.

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had a good amount of space. The area is quiet in the winter time but we could hear a lot of noise from other rooms. Staff were very nice. There was a bar and you can order food up to 10:00pm. We would have liked to have been able to order over the phone rather than go down to the bar and wait for it, since we wanted to eat in our room. Overall it was a nice stay, though.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Ellen, it's terrific to read that you enjoyed the ample space and cleanliness of your room at Hyatt Place Kent Narrows Hotel & Marina. Our team members are indeed dedicated to offering pleasant guest experiences, so it's great that this was evident during your stay. We appreciate your thoughts on the food ordering process and your desire to have more convenient methods. We will certainly mull over this valuable feedback. Noise can sometimes be an unpredictable factor and we're sorry to hear this was an issue during your stay. We're pleased, however, that your overall stay was enjoyable and we hope to welcome you back in the future.

4/10 Poor

Elizabeth

Traveled with partner
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Elizabeth, we noticed your score and would appreciate any specific feedback you could provide. We always aim to improve our services and your insights could significantly help us in this regard. We hope you'll consider staying with us in the future to witness any positive changes made.

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
nice view, good location
We were not told about breakfast in the AM, had no idea actually until we saw it quite by accident!! Room was relatively comfortable although couch was not. My husband has sleep apnea and I always request a recliner or high back chair and literally no hotel chains offer this. A lot of times it prevents us from making a return trip.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Michelle, thank you for sharing your review about Hyatt Place Kent Narrows Hotel & Marina. We're glad you found the room comfortable, however, we apologize for any inconvenience you may have encountered with the couch and seating arrangements. For future reference, our breakfast service details can be easily found, without hassle. Please don't hesitate to ask any of our team members for any in-house amenities or services information during your stay. We appreciate your feedback and look forward to the opportunity to provide an even better experience on your next visit.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and staff
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Justin, it brings us joy to read that you had such a positive experience at Hyatt Place Kent Narrows Hotel & Marina. Your kind comments regarding our exceptional team members are greatly appreciated. We look forward to creating even more delightful memories during your future visits.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Richard, thank you for choosing to stay with us at the Hyatt Place Kent Narrows Hotel & Marina. We're thrilled to note your high rating. It was a pleasure to host you, and we're looking forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
John, thank you for choosing Hyatt Place Kent Narrows Hotel & Marina and for giving such a high rating. The entire team appreciates it and hopes you had a remarkable stay. Please do come again soon. We're looking forward to your next visit!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had forgotten my computer laptop charger and the guy at the front desk named Hong found one that matched my computer and walked it all the way up to our room. He also was kind enough to relocate us to a waterfront room when our toilet stopped working. He was extremely helpful and I am very grateful. Hung is a very valuable employee for your company.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
William, we're thrilled to hear of your positive experience at Hyatt Place Kent Narrows Hotel & Marina. Hong truly embodies our commitment to providing outstanding service, and we're glad he was able to assist in resolving your issues. His efforts in delivering exceptional guest experiences are certainly appreciated. We'll make sure your kind words reach him. We're looking forward to welcoming you back on your next visit.