Junior Suite, 1 Bedroom, Balcony (B2) | Premium bedding, free minibar, in-room safe, soundproofing

Reviews of Candia Suites & Rooms

3.5 out of 5
Candia Suites & Rooms
Lachana 13-15, Heraklion

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 30 reviews" "
Rating 8 - Good. 7 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 3 nights in Jan 2024
Response from Candia Suites & Rooms on Feb 7, 2024
Dear John, thank you so much for the review. We hope to see you again someday!

10/10 Excellent

andrew

All good thanks
Stayed 1 night in Sep 2023
Response from Candia Suites & Rooms on Sep 29, 2023
Dear Andrew, thank you! :)

10/10 Excellent

Merzak, Nepean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay there and the receptionist was very kind and helpful!!
Response from Candia Suites & Rooms on Jul 18, 2023
Thank you so much for your review! We would be happy to see you again someday! :)

8/10 Good

Sarah

Stayed 1 night in Jun 2023
Response from Candia Suites & Rooms on Jul 4, 2023
Dear Sarah, thank you for the review!

10/10 Excellent

Walter

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property 🙂
Stayed 1 night in Jul 2021
Response from Kalliopi on Jul 8, 2021
Thank you so much

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good luck if you choose to stay here
The hotel contacted us to find out what time we would arrive. We responded and they read the message. Upon arrival nobody was there, we tried calling different phone numbers multiple times but nobody answered the phones. It was 34C and we waited outside for over an hour! Our clothes were completely soaked through with sweat. We had already purchased our milk, eggs, bacon, yoghurt, cheese, etc. from the supermarket. After over an hour in blistering heat everything had spoiled. The person who manages the building literally lives 10 metres away. And when they finally came to check us in they didn’t help with our luggage or do anything to make up for making us wait in the heat.
Stayed 1 night in Aug 2020
Response from kalliopi on Sep 2, 2020
1)we still have no payment for your reservation but you made a review. 2) you decide to come earlier that check in time without confrirmation from us and you would like us to apologize,for what sorry? 3) it is not polite write that we did not help you with the luggages ,i hope you are informed about covid-19 and social distacing. plus is not our responsibility to transfer your staff around since you are young and there is no need for help (is not included in the price) . 4)do not worry about the others costumers many of them will inform about the time of arrival and we hope that they will be kind and we will help them as much as it is possible . stange that you could not find us but when expedia called someone of expedia service called us and you got helped in 3 mins . we are not taking the responsibility. we believe that covid-19 restrictions is clear check in 15.00 check out 11.00 if someone wants something else could comunicate .

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not in great shape and smelled like mold.
Stayed 2 nights in Oct 2018
Response from kallia on Oct 30, 2018
we are sorry you did not complained about the smell when you where in the hotel, we could help you with any problem , if there was a problem like this because no one else complained about it we could have checked .Thank you

6/10 Okay

Helen

Liked: Staff & service
Plumbing issue so they rebooked us
I booked with Candia Suites but the day before our check in they called and said they had a plumbing problem and that they had rebooked us at infinity city hotel in a similar area of downtown so we actually never stayed here . Infinity city was amazing ! I would recommend it
Stayed 1 night in Sep 2018
Response from kalliopi on Oct 25, 2018
we are happy to see that we had chosen a good solution for you, Thank you

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2018

4/10 Poor

Michael , Minneapolis

Disliked: Cleanliness, property conditions & facilities
Too expensive for what you get
We booked a suite that cost over $300 after taxes. They gave us a two room suite on the main floor with poor light, a somewhat odd layout, and finishes that should have commanded a cheaper price. Of all the places we stayed during our 14 day trip in Greece, this was the most disappointing. The photos online look nice, so maybe some of the other suites are better. But the rooftop area is really poorly kept, and it didn't include breakfast even though we paid quite a lot.
Stayed 1 night in Aug 2017
Response from kallia on Mar 19, 2019
Hello, we would like to clarify that every guest select room and price .The pictures are real. The rooftop area was not temporary because we are planning to build more suites, many guest love this area . Best regards candia

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heraklion hotel
Very nice, clean suite with a little balcony to sit outside. Close to the water. We had dinner at a lovely restaurant 2 blocks away. Shops also in walking distance.Indoor garage which was a commodity . Only problem was that it was very confusing driving & took a while to find the location.
Stayed 1 night in Aug 2017

4/10 Poor

Constantia, cyprus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They moved us in a different location, 10 minutes with car, without notification. The new room was inside the city, not next to the port like the one we booked. The room was big, clean, comfortable and brand new.
Stayed 2 nights in Jul 2017

10/10 Excellent

Roger, Aukland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new suites with a few extras
Candia suites is not really a hotel, more like a managed rooms block with daily servicing, Constantinas met us quickly when we phoned as reception us offsite, and took us through the very nice suite, very modern, from door opening to showers Etc - really enjoyed our bight there as beds were comfortable. Note that although transfers are offered to the airport they are not available to and from the port which is a 1.5km reasonably flat walk away

8/10 Good

Ludwig

Stayed 1 night in Feb 2024

10/10 Excellent

Marita

Stayed 1 night in Jun 2023
Response from Candia Suites & Rooms on Jun 24, 2023
Dear Marita, thank you so much for your review! :)Best regards

8/10 Good

GEORGIOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

romain

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Séjour satisfaisant
Hôtel en plein centre historique... chambre confortable
Stayed 2 nights in Aug 2022

6/10 Okay

Ghislaine

Traveled with family
Liked: Cleanliness
dépanne pour une nuit
Hôtel qui de l'extérieur semble assez "classe", mais rien ne fonctionne vraiment dans les chambres. En arrivant, personne à l'accueil, il faut sonner pour qu'une personne vienne vous accueillir et vous expliquer le fonctionnement de la chambre. Ensuite elle disparait et vous êtes livrés à vous même. Premièrement elle nous explique que la clim s'allume automatiquement lorsqu'on ferme toutes les portes, mais le disjoncteur était coupé (il fallait y penser), nous avons du attendre le technicien. Ensuite dans la salle de bain, le ciel de pluie ne fonctionnait pas, il fallait donc tenir le pommeau de douche (pas pratique quand on à les cheveux longs). De plus, il y a un distributeur de savon, mais vide. Au final ça fait beaucoup de problème, mais personne à la réception ... Aussi il n'y a pas de consigne à bagage, il faut juste laisser les valises sous l'escalier (heureusement que nous étions les seuls car c'est tout petit) ...
Stayed 1 night in Sep 2021
Response from Καλλιόπη on Sep 28, 2021
Bonne soirée. certaines choses que vous n'avez pas bien comprises. Nous vous avons dit que si vous avez des fenêtres ouvertes la climatisation s'arrêtera, évidemment vous devez ouvrir l'interrupteur fermé. le shampoing sur le mur est vide car nous avons des bouteilles. vous n'avez pas vu le bâtiment d'en face avec le nouveau slot. les choses auraient pu en arriver là. Vous avez raison, de nombreux problèmes sont dommage que vous ne nous ayez pas informés pour les résoudre à votre place. Vous n'avez rien dit de positif sur la chambre et le parking, nous espérons que vous avez apprécié l'emplacement. Merci

6/10 Okay

Shuting

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The location is good, close to Harbour and city center. The room is stylish, but not clean enough. The drainage in the shower does not work properly. Water accumulates during shower, which is bit disgusting. The toilet stinks all the time even with the ventilator on. The door and wall is very bad isolated. I could hear any sound from neighbors. Of course the neighbors have very noisy children, who screamed in front of my door.
Stayed 2 nights in Sep 2021
Response from kallia on Sep 10, 2021
we were here for you, we fix it at this moment. i would like us to know the problem during your stay so we could help. Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Η διαμονή ήταν εξαιρετική!
Stayed 1 night in Nov 2020
Response from kalliopi on Sep 10, 2021
Σας ευχαριστουμε ¨!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Gerard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio muy atento. Muy centrico. Muy bien reformado. Repetiremos seguro.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurzer (1 Nacht) Aufenthalt in Herakleion
Wir hatten eins von den kleinsten Zimmer für 2 Personen. Es war geschmacksvoll gestaltet und mit hochwertigen Materialien bzw. Möbeln ausgestattet. Viele schöne und praktische Details. Besonders schön und praktisch außerdem die begehbare Dusche. Platz ausreichend für unseren kurzen Aufenthalt (evtl. auch für 2-3 Tage); man sollte evtl. für längere Aufenthalte eins der größeren Zimmer wählen. Zimmer sauber und Klimaanlage in Ordnung. Wenn richtig verstanden handelt es sich um einen Stahl- Mischbau, deshlab ist die Geräuschdämmung zw. den Zimmer bzw. zw. Zimmer und Treppenhaus niedriger als die gewohnte, jedoch kein echtes Problem. Ansonsten nettes Personal; wir kamen ungefähr 3/4-Stunde vor der Check-In Zeit an (wissend dass wir ein bisschen warten würden), wir konnten dann aud der schönen Terasse warten und bekamen Getränke angeboten, bis unser Zimmer fertig war.
Stayed 1 night in Aug 2017

10/10 Excellent

Stefanie, Moers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes kleines Hotel in zentraler Lage
Wir waren super zufrieden. Das Hotel liegt mitten im Zentrum. Das Gute ist, es gibt eine Tiefgarage am Hotel, wo Reisende mit Auto bequem ihr Auto lassen können, ohne sich Sorgen über Parkgebühren und Langfinger machen zu müssen. Sehr bequemes Bett, wir hatten Zimmer A1 mit Blick in den venezianischen Brunnen. Die Zimmer sind sehr individuell und modern eingerichtet.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Διαμονή πολύ κοντά στο κέντρο
Δεν είναι ξενοδοχείο, είναι διαμερίσματα. Το διαμέρισμα που μείναμε είχε αρκετό χώρο για οικογένεια με ένα παιδί. Καθαρό, υπήρχε αυτόνομη θέρμανση, δωρεάν ίντερνετ στο διαμέρισμα. Βρίσκετε κοντά στο κέντρο και κοντά σε όλων των ειδών τα μαγαζιά (εμπορικά, καφετέριες, εστιατόρια, κλπ). Αν είχαν διορθωθεί κάποιες ατέλειες/αστοχίες/ζημιές (κυρίως στο μπάνιο και το καθιστικό), όπως επίσης αν είχε ένα φούρνο μικροκυμάτων ή κάτι να μπορείς να ζεστάνεις ένα γάλα θα του έδινα καλύτερη αξιολόγηση.
Response from kallia on Mar 19, 2019
καλησπέρα , αν μας είχατε ζητήσει θα σας προσφέραμε την κουζίνα στον πάνω όροφο ,έτσι γίνεται σε αυτές τις περιπτώσεις, για λογούς καθαρότητας και ασφαλείας απαγορεύουμε το μαγείρεμα στα δωμάτια. Ευχαριστούμε πολυ candia suites

8/10 Good

Lennart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle, ruhige, Appartments in der City+ beim Hafen
Die Hotelappartments sind sehr wenige (4 bis 5 im ganzen Haus verteilt) und wurden gerade komplett renoviert. Meine Freundin und ich waren nur für einen Tag (ohne Auto) dort, da wir am nächsten Tag mit einer Fähre weitergereist sind. Das Hotel war leicht zu finden und man ist sofort in der Innenstadt von Hiraklion und braucht auch nur 10 Minuten bis zu den Fährenterminals am Hafen. Das Hotel war ruhig (trotz Einflugschneise über der ganzen Stadt) und sehr sauber. Platz und Komfort konnten sich durchaus sehen lassen und der Besitzer war sehr freundlich, so waren wir rundum zufrieden. Essen oder Frühstück hatten wir nicht im Hotel, aber man ist ja auch direkt in der Stadt und hat diverse Möglichkeiten in der Nähe, um irgendwo essen zu gehen.

6/10 Okay

福ちゃん, 日本

立地はいいけれど
行動するのに立地そのものはいい。しかし、空港からタクシーで行ってもらって探してもらたったけれど、「場所が見つからない」と言われて、近くで降ろされた。夜遅いので心細く、歩きまわって探しまわった挙句、やっと見つけることが出来たが、そのホテルにフロントはなく、連絡するように、と書いてあり、連絡すると「10分待て」と言われ、待っているとバイクでオーナーがやってきた。タクシーにもわからないようなホテルだったことにがっかり。
Response from kallia on Mar 19, 2019
残念ながら私たちはサイトを運転していた人々を学ぶことができません、それは彼らの仕事を改善する彼らの責任です、またアパートは新しいです、場所は狭い通りですが街の中心にあります。 部屋には24時間の部屋はありませんが、それはまだ少し短いです、それはオフィスであるため、通常次の建物にあります。 あなたが到着時間の後に到着したならば我々はあなたが仕えたことをうれしく思います. unfortunately we are not responsible for taxi drivers , if the taxi driver did not know the specific road in the center this is something we could not help you with and you should have complained to the taxi driver about it . About reception its 8.00in the morning until to 12.00 next morning , if we are not in he building usually we are at near building where our office is located ,and we are always close to our guest even very late if something is important we are going immediately .Best regards candia suites