Beach nearby, sun loungers, beach umbrellas
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Reviews of Hotel Koukouras

2 out of 5
Hotel Koukouras
Kato Stalos, Chania, Crete

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Christine

Disliked: Room comfort
Lack of
No one was ever at the front desk, they just left my room keys on the counter. I did not have AC for almost 2 days. No customer service at all!
Stayed 3 nights in Aug 2023

10/10 Excellent

Bogdan, Dublin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best places to stay in Stalos
Stayed 9 nights in Jun 2023

10/10 Excellent

Enrico

Business traveler
Liked: Cleanliness, room comfort
A bargain on the beach!
For the price, this hotel is incredible. I was moved into another building which backed onto the beach.
Stayed 2 nights in May 2023
Response from Koukouras Reservations on May 22, 2023
Dear Enrico,Thank you very much and hope to see you again.

8/10 Good

George

Liked: Cleanliness, room comfort
Stayed 14 nights in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Very good and helpful communication with the owner.
Stayed 7 nights in Aug 2021

10/10 Excellent

Maria, Boston MA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness and location! Would prefer a shower curtain over a drain but its efficient for size!
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So, where do I start. No one was ever at the front desk even during “open” times. The food bar was mediocre at best. Our shower head broke on first use, couldn’t find anyone to fix ( about 4pm ) till following morning. Used as a water hose till fixed. The shower was soooo small the curtain touched you everywhere. So I felt so dirty after each shower. The shower was so small it gets the bathroom floor wet. They provide squeegee for you to get water off floor into drain. Our drain was not even with floor or under floor level so it took pushing the water into it with purpose vs it draining right. They provide a floor towel, that’s great, but when the whole floor becomes a pool that towel does nothing! Our bathroom sink dripped too. Went looking for a maid or the office worker for more big towels after they cleaned our room the next day and they took our big towels and floor towel, but didn’t return them. Left a bunch of hand towels ( kitchen towel size) but low and behold couldn’t find anyone at 630 pm again during open hours. So I dried off with a small towel. Customer service sucked. Rude when I did find them and asked where I should go for help. Like I shouldn’t be needing help. I read the reviews before reserving this. I only looked at recent within the last 6 months ones. Looked good. IT LIED! It was dreadful. Between wet floors, no clock, the tv in the room as promised is great but it doesn’t have cable so blue screen it is, or snow. No welcome book with local eateries.
Stayed 2 nights in Jun 2019
Response from Evangelia Koukouraki on Aug 13, 2019
Dear anonymous guest, Thank you for your comments. We will try hard to improve ourselves.

10/10 Excellent

Maggie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem of a hotel
The Koukouras is a delightful hotel. The owner was very helpful and kindly drove me to my friends' hotel nearby on several occasions. Spotlessly clean suite, large bedroom, comfortable bed and good qualty pillows, wardrobe and cupboard space for clothes, toiletries etc. dressing table with large miror. Spacious lounge with dining table and coffee table, well equipped kitchenette, shower room with fitted hairdryer, own patio with table and chairs. Very clean swimming pool and ample sun loungers, parasols, tables and chairs. Lots of shops and cafes nearby but quiet and peaceful at the hotel. Bus stop two minutes walk but taxis readily available at reasonable price. I can certainly recommend this hotel and will be amongst the many returning guests.

8/10 Good

Nina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The view from the apartment was great! Right next to the beach.
Stayed 7 nights in Oct 2023

8/10 Good

Maiken

Stayed 3 nights in Aug 2023

6/10 Okay

Tanja

Traveled with family
Disliked: Cleanliness, room comfort
Huoneisto ei vastaa kuvattua
Huoneiston siisteys ja taso tuotti pettymyksen, ei vastaa millään tavalla esittelyn valokuvia. Kuvat otettu rannalla sijaitsevasta uudemmasta rakennuksesta kun taas itse huoneisto oli selvästi vanhemmasta rakennuksesta tien toiselta puolelta. Vain uima allas kuvat näyttäisi olevan sieltä otettu. Kuvat kannattaisi ehdottomasti päivittää sillä hotelli valinta perustuu pitkälti niihin joten pettymys on väistämätön. Huoneistojen sisustus todella ankea. Vaatekaappia ei voinut edes avata sieltä tulevan vahvan homeenhajun takia. Ilmastointi ei automaattisesti kuulu huoneistoon vaan se täytyy erikseen hakea respasta silloin kun siellä sattuu joku olemaan. Meillä ensimmäinen yö +30 asteessa hikoiltiin ilman koska ketään ei ollut sisään tullessaan vastaanottamassa. Avaimet odotti ovessa, ikkunat auki tuuletustarkoituksessa mutta hyttysiä sisällä niin paljon. Sisään mennessä tunkkainen kuumuus ja homeen haju oli päällimmäiset fiilikset. Ilmastointi auttoi näihin. Koko hotellin yleisilme ja kunto 80 luvulta. Julkisivua siistitty.
Stayed 7 nights in Jul 2023

8/10 Good

Nicoline Leonhard

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice view from our balcony. We stayed at the Lia apartments in front of the beach. The hotel area around the apartments were very Nice, with a little garden in the back, and a fountain in front of the hotel. We had some trubble getting in contacts with the hotel per. e-mail before we came. Bur we got help and answers when we called them on the phone. Very friendly and helpfull staff, and a pleasent atmosphere. We are a family with small children and this was a very good hotel choice for us 😊
Stayed 15 nights in Jun 2023

6/10 Okay

Jeannette

Traveled with family
Die Unterkunft ist der Kategorie entsprechend. Die beiden Schlafmöglichkeiten im Wohnraum sind nur bedingt tauglich. Das Frühstück hätte etwas umfangreicher sein können. es fehlte frisches Obst und vor allem eine größere Brotauswahl. Super war die Nähe zum Strand Seaside.
Stayed 7 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2022

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Moche et humide
Chambre viellissante qui sent l humidite salle d eau d une autre epoque avec rideau a fleur qui vous colle des que vous bouger la chasse d eau qui fuit .et le meilleur pour l air conditionner il fallait payer un supplement. Ca nai pas convenable
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Dejligt stort værelse med stor altan, personalet søde og meget hjælpsomme. Dejlig pool, tæt på strand.
Stayed 14 nights in Aug 2019
Response from Evangelia Koukouraki on Sep 12, 2019
Thank you so much...wish you all the best.....

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Aamiainen ei hyvä..menimme viereiseen hotelliin mihin maksoimme 1,50 lisää ja saimme syödä buffasta. Hotellin pitäjä rouvan asenne/palvelualttius niin ja näin,loma tekis hyvää hänellekin.
Stayed 7 nights in Aug 2019

10/10 Excellent

May-Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 of 10
The great people working there, the wiew from my balcony, close to the beach, the bus stop near by, relaxing place, the smell of beatiful flowers outside, good service by the pool,from the waiter. I just loved the stay there. I want to go back !!!!!! 10 out of10
Stayed 7 nights in May 2019
Response from Evangelia Koukouraki on May 14, 2019
Thank you so much Mrs May-Britt... always so kind.... Looking forward to seeing you again...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Evangelia Koukouraki on May 14, 2019
Thank you so much...Wish you all the best...

10/10 Excellent

Tamires, Chania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostamos do apto, muito grande e todo adaptado com tudo o que vc precisa. A localização também é ótima.
Stayed 4 nights in Apr 2019
Response from Evangelia Koukouraki on May 9, 2019
Muchos Gracias .... wish you all the best.....

8/10 Good

Matti

Liked: Cleanliness, staff & service, room comfort
Kolmatta kertaa Koukorasissa.
Tämä oli jo kolmas kerta hotelli Koukourasissa. Emme vaimoni kanssa hae emmekä halua hotelliltamme luxustasoa vaan juuri tällaista rentoa meininkiä, mitä Koukoras tarjoaa. Henkilökunta on avuliasta ja ystävällistä; erityiskiitokset Eelille. Eeli, we love You!
Stayed 12 nights in May 2018

8/10 Good

Heli, Espoo

Liked: Cleanliness
Siisti huone ja rantakin lähellä.
Hieman vanhahko hotelli, mutta siivooja oli kyllä ahkera.
Stayed 7 nights in Apr 2018
Response from Evangelia Koukouraki on May 8, 2018
Dear guest, Thank you for your comments... We are trying for the best....

10/10 Excellent

Thea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En veldig fin tur til en veldig fin plass! Litt liten plass, men greit å komme seg inn til chania.
Stayed 9 nights in Jul 2017

8/10 Good

Marja

Ilmastointi maksaa erikseen
Hotels.com. Oli virheellisesti merkinnyt hotellin tietoihin että hintaan kuuluu ilmastointi. Ilmastoinnista piti kuitenkin maksaa erikseen 7€/päivä. Tieto löytyi hotellin nettisivuilta, kun tätä käytiin Hotels.comin kanssa läpi.
Stayed 8 nights in Jul 2017

6/10 Okay

IOANNIS

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
ΠΟΛΥ ΩΡΑΙΑ ΤΟΠΟΘΕΣΙΑ. ΜΕΤΡΙΟ ΚΑΤΑΛΥΜΑ
ΑΝΟΙΓΕΙΣ ΤΗ ΜΠΑΛΚΟΝΟΠΟΡΤΑ ΚΑΙ ΑΝΤΙΚΡΥΖΕΙΣ ΤΗ ΘΑΛΑΣΣΑ. ΔΩΜΑΤΙΟ ΜΕ ΑΝΕΤΟΥΣ ΧΩΡΟΥΣ ΑΛΛΑ ΜΕΤΡΙΑΣ ΚΑΤΑΣΚΕΥΗΣ. ΠΟΛΛΑ ΚΟΥΝΟΥΠΙΑ. ΔΕΝ ΥΠΗΡΧΕ ΧΕΙΡΙΣΤΗΡΙΟ ΓΙΑ ΤΟ A/C.
Stayed 1 night in Jun 2017

2/10 Terrible

n.f.g, Frankfurt am Main

Disliked: Cleanliness, staff & service, property conditions & facilities
Not what we booked!
We arrived to Koukouras hotel late at night. At the reception told us that we would get a bigger appartment in a sister hotel and they drove us there. The hotel is located about 5 minutes drive, which is not that bad. The bad thing is that the appartments are on the top of a hill. Without a car it is really unpleasant. The appartment was fine but this is not what we expected due to the location. On the next day we advise the staff that we would like to move to the hotel originally booked and they said that they did not have a room available and offer to drive us up and down whenever we wanted. The problem is that noone was there when we needed the transportation. The last day we called the lady by phone because we did not want to carry our luggage. At the beginning she said she would pick us up but she just sent a taxi down to the hotel. When she saw us, she asked if we paid the taxi. The appartment as said was nice, with a pool but it does not make a lot of sense without having a car. The appartment was not cleaned during the 4 days we stayed there so we did not really benefit from the "standards" offered in a hotel. The staff told us from the first day that the best transportation to the city would be a taxi. Afterwards we found a bus stop just in front of the hotel, with regular drives every 15 minutes. The hotel did took benefit of the company taxi working with them and we felt completely lied. For 1 night we could unterstand the overbooking, but rest was a lie.

8/10 Good

Pia, Oslo

Liked: Cleanliness, room comfort
Helt grei standard!
Hotellet hadde dobbeltbooket. Vi var to voksne og 1 barn som hadde bestilt 2-roms. Vi fikk studio-leilighet. Det ble veldig trangt. 3 senger på rad. Vi fikk 150€ i avslag. Rommet hadde veldig fin utsikt. Første morgenen våknet jeg og så rett på en stor kakkerlakk på veggen. Så gudskjelov ingen flere under oppholdet. Renholdet var bra. Stor sett greit fornøyd.