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Reviews of Hotel Don Quijote Plaza

2.5 out of 5
Hotel Don Quijote Plaza
Heroes de la Independencia No. 91- A, Col. Centro, Guadalajara, JAL

Reviews

8.4

Very Good

Rating 10 - Excellent. 434 out of 901 reviews" "
Rating 8 - Good. 266 out of 901 reviews" "
Rating 6 - Okay. 120 out of 901 reviews" "
Rating 4 - Poor. 46 out of 901 reviews" "
Rating 2 - Terrible. 35 out of 901 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

marcial

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice
Stayed 1 night in Apr 2024

6/10 Okay

Craig

Liked: Cleanliness
Beds are hard as a rock. Pillows are like the ones on airplanes, small little padding. I asked for extra pillows was told i could only have 1 extra. Great location Good for walking Nice staff
Stayed 7 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price. Convenient location. Front desk personnel was very friendly and helpful. Neighborhood was a little unsavory but not a deal breaker. I would stay there again.
Stayed 3 nights in Feb 2024

8/10 Good

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Juan, hoffman estates

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The place is in a not so nice area dirty streets and no parking nearby, you have to park a block away in another hotel. The room had bad smell and they don’t even have a hair dryer or steam iron. The morning young man at the front desk is not so polite. They made me go up to the room to get the tv remote. Something they never done in other low budget hotels they actually say just leave it we get it later.
Stayed 1 night in Jan 2024

6/10 Okay

Daisy

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Both the tour company and hotel blaming eachother for services when asking for deposit back. I paid for 2 trips: Tequila Golden and Mazamitla. We went on the tequila golden"vip" but were given the clasic experience for a more expensive price. When on the trip, our tour guide had to pick up another group where we waited an additional 30 min. During the tour, we did not get to experience 2 stops that make the vip package (tres mujeres and columpio) basically receiving a classic tour. We also made an additional stop NOT listed which was said to be "required" wasting more time. We were told by the hotel that the tour usually last until 9, with traffic 10pm the latest. We arrived at our hotel at 11:15 as other group didn't respect the departure time at our last stop. We were charged full price for 2 minors (15, 6) when the minors from other group were charged half price. I canceled trip to Mazamitla due to the experience. Front desk told me that they couldnt return my deposit for Mazamitla as it was in small print on my receipt. He continued to state that wasnt their fault. He had me talk to the tour company. So much back and forth. I was already losing money from the Tequila tour, all I wanted was my deposit back and a refund difference for part of the Tequila trip. As soon as I mentioned I would be leaving reviews on both the hotel and tour company, they said they would get back to me. When returning back to the hotel, a front desk person had my deposit to Mazamitla only.
Stayed 4 nights in Dec 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Amenities, property conditions & facilities
Convenient location within walking distance to downtown.
Stayed 1 night in Dec 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Alejandro

Traveled with family
Liked: Staff & service
We had a good stay, close to Centro, love that the 7-11 is across the street for early morning coffee!!
Stayed 2 nights in Dec 2023

6/10 Okay

Ivan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is old need some renovation. Towels were old and hard.

10/10 Excellent

Guadalupe

Stayed 9 nights in Nov 2023

10/10 Excellent

ANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Yamilet

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smell terrible , around is unsafe and super noisy you can't sleep well
Stayed 3 nights in Nov 2023

6/10 Okay

Rigoberto, Chicago

Traveled with family
Liked: Cleanliness, staff & service
No Chairs in Room. Bed was too firm.Bathtub was Slippery. Early Check-in was a surprise. Great Location.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good
Stayed 3 nights in Oct 2023

6/10 Okay

Silvia

Stayed 2 nights in Sep 2023

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay gracias
Stayed 3 nights in Aug 2023

4/10 Poor

Cynthia

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Analilian

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’ve stayed at this hotel and it’s basically a nice hotel if you on a budget and want something with a good location. Unfortunately, we had a very bad experience during our 2 night stay. The first night we were about to shower when we open the hot water and realized the water was coming out brownish. We understand that sometimes Mexicos water might not be clean but this water was nasty. Residues of what seemed like brown poop came out of the water and even though it was running for a good 10 minutes, the water was the same. Went to the reception and told about the water which they said they had just clean the pipes that day and maybe our pipe didn’t get clean. The reception person said to leave the water running and he was going to try to fix it. We did leave the water running and after about 30 or so minutes the water finally came sort of clean. There was no maintenance person or someone from housekeeping since at this point it was almost 11pm so we asked for a mop and some cleaning utensils so we can clean the shower since the poop residue was still there. That was night one for us. The second night when we were about to shower we open the hot water again and to our luck, same problem. Dirty water coming from shower and weird brownish dirt that seems like poop coming out of it. We were so tired that we decided to call it a night at that point. One thing to say is that we used water bottles to brush our teeth since we couldn’t trust the water there.
Stayed 2 nights in Jul 2023

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Necesita remodelar instalaciones como el baño
Stayed 2 nights in Jul 2023

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy cercas de los dos templos
Stayed 5 nights in Jun 2023

10/10 Excellent

victor

Stayed 2 nights in Jun 2023

6/10 Okay

Oscar, San Diego

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good price to stay near downtown but place its getting old
Stayed 1 night in May 2023

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in May 2023

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer services and great location
Stayed 7 nights in Apr 2023

6/10 Okay

Ramon

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn’t too friendly. Seemed bad when asked questions regarding the area.
Stayed 3 nights in Apr 2023

10/10 Excellent

Cristobal

Stayed 1 night in Feb 2023

10/10 Excellent

rigoberto, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mr Enrique at front desk was amazing, friendly and helpfull.
Stayed 1 night in Feb 2023

10/10 Excellent

Cristobal

Stayed 1 night in Feb 2023

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and situated in a great place..
Stayed 4 nights in Jan 2023

6/10 Okay

Gypsie

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sad with the room and upkeep.
I have been staying at this hotel for several decades and its very sad to see that the upkeep has gone down. The rooms are not kept up with paint, the tubs are chipping and the room that I was in looked run down. The building itself is beautiful and historic and the property owners should do a better job and place more investment in the building and rooms even if the price needs to increase a little bit. The service is excellent.
Stayed 1 night in Oct 2022

2/10 Terrible

José de Jesús

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Baudelia

Liked: Staff & service
Stayed 5 nights in Jul 2022

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent! Everything was GOOD!
Stayed 2 nights in Jun 2022

8/10 Good

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing trip. Easy walk to el centro. a little sketch but convenient. Enrique works at the front desk and he was very helpful. The tours were great and inexpensive. We didn't have to worry about transportation because we were picked up and dropped off at the hotel that was included in the guided tours. Showers could use a little more water pressure but cleanliness and attentiveness from staff was awesome.
Stayed 4 nights in May 2022

8/10 Good

Alina

Traveled with family
Liked: Cleanliness, staff & service
I liked the price, the staff, and the proximity to the city center. The garden is beautiful, but the rooms need an update.
Stayed 1 night in Apr 2022

4/10 Poor

juan carlos olvera

Disliked: Amenities, property conditions & facilities
The bathroom is really uncomfortable, the shower head is old and shooting everywhere, it's a pain to turn on and off the tv and the a/c
Stayed 7 nights in Apr 2022

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude person front desk
Stayed 8 nights in Jan 2022

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities
It has history
Stayed 1 night in Nov 2021

8/10 Good

daney

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2021
Response from MCGR on Jul 2, 2021
AGRADECEMOS SU OPINIÓN, SUS COMENTARIOS SON MUY IMPORTANTES PARA NOSOTROS.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small comfortable hotel in Guadalajara center.
Stayed 1 night in Jun 2021
Response from MCGR on Jun 7, 2021
WE THANK YOU FOR YOUR OPINION, YOUR COMMENTS ARE VERY IMPORTANT TO US.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it! It is in a nice zone.
Stayed 2 nights in Apr 2021
Response from MCGR on Apr 26, 2021
WE THANK YOU FOR YOUR OPINION, YOUR COMMENTS ARE VERY IMPORTANT TO US.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, Nice area
Stayed 1 night in Mar 2021
Response from brian on Mar 17, 2021
Gracias por su preferencia, esperemos y regrese pronto. Saludos!

8/10 Good

miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to spend a vacation
a nice picturesque as hotel in the historic part of town
Stayed 1 night in Feb 2021
Response from MCGR on Feb 26, 2021
We appreciate your comments and your preference, we hope to have you with us again.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021
Response from . on Feb 10, 2021
Gracias por su visita

6/10 Okay

dunia

Traveled with family
Liked: Cleanliness, staff & service
Issuesno big deal
There where some issues with the room (light fixture caused a short) so we had to be moved 3-times before settling but the staff was very helpful and attentive, wi-fi sucks ., Did not mind it so much it is after all a cheap hotel, it was exactly the location I was looking for, not a fancy one but central close to "Old" Guadalajara
Stayed 2 nights in Jan 2021
Response from . on Feb 10, 2021
Lamentamos lo sucedido pero su comentario nos servirá para mejorar nuestras instalaciones y así poder brindar un excelente servicio.