Terrace/patio

Reviews of Hotel Riu Plaza Guadalajara

4.5 out of 5
Hotel Riu Plaza Guadalajara
Av. Lopez Mateos 830 Col. Chapalita, Guadalajara, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2289 out of 3189 reviews" "
Rating 8 - Good. 511 out of 3189 reviews" "
Rating 6 - Okay. 188 out of 3189 reviews" "
Rating 4 - Poor. 89 out of 3189 reviews" "
Rating 2 - Terrible. 112 out of 3189 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oswaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent rooms and service, although the area where's located is not exciting.
Stayed 2 nights in May 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Jan 2024
Response from Online Reputation Manager on May 9, 2024
Dear Luis,Thank you for taking the time to write such a good review of our hotel. It was a pleasure to host you and we look forward to welcoming you back very soon.We wish you all the best,Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Rossana

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent in every area of the hotel. Professional, courteous and always willing to assist promptly.
Stayed 4 nights in May 2024

10/10 Excellent

Patricia, Chuluota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in May 2024
Response from Online Reputation Manager on May 9, 2024
Dear Patricia,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Jackeline

Traveled with partner
Liked: Amenities
Todo está muy bien. La cama bien grande y el baño también. Todo estaba bien limpio 😊
Stayed 2 nights in May 2024
Response from Online Reputation Manager on May 9, 2024
Apreciada Jackeline,Nos ha sido muy grato leer sus amables observaciones y saber, que ha valorado de forma tan positiva distintos aspectos del hotel que han contribuido a que su experiencia, haya sido realmente muy buena.Deseamos, que pronto, vuelva a visitarnos y poder ofrecerle una nueva e inolvidable experiencia entre nosotros.¡Le esperamos!Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Veronica

Stayed 2 nights in Apr 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Oscar, Fultondale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 8 nights in Apr 2024
Response from Hotel Riu Plaza Guadalajara on May 9, 2024
Dear Oscar,Your compliment is very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much, Oscar!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day!Kindest wishes,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Jazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Valeria

Traveled with group
Liked: Amenities
Nos dijeron que por $500 extra podríamos disfrutar de comida como carnes, etc, pero solo había cerveza y postres como galletas
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 3, 2024
Apreciada Valeria,Gracias por su comentario.Permita que le comentemos que nos sorprenden sus palabras y, si considera que hubo algún inconveniente con su reserva, permita que le comentemos que, con la información que nos brinda y, a través de este canal, no nos es posible asistirle.Por ello le sugerimos, que se ponga en contacto con el canal a través del cual formalizó usted su reserva.Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Marcelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hola equipo del Hotel RIU Guadalajara, Quiero expresar mi más sincero agradecimiento por hacer que nuestro fin de semana sea verdaderamente inolvidable. Desde el momento en que llegamos, ustedes fueron excelentes anfitriones, y el servicio que recibimos fue excepcional. Mis niñas estaban encantadas con su habitación y la impresionante vista que tenían. Realmente disfrutaron cada momento y no dejaron de hablar de lo emocionante que fue su estadía. Gracias por ser tan amables y por hacer que nuestro fin de semana sea memorable. Definitivamente volveremos pronto, y de hecho, el próximo fin de semana enviaré a mis niñas de nuevo para que puedan disfrutar de su increíble hospitalidad y relajarse en paz. ¡Muchas gracias por todo! Saludos cordiales, Ing. Marcelo Coronel
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Apreciado Marcelo,Nos sentimos muy agradecidos por su valoración tan positiva. Es un placer para nosotros saber que cumplimos con sus expectativas y que los aspectos que ha valorado fueron de su completo agrado durante su estancia.Esperamos darle la bienvenida nuevamente muy pronto.Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful. Staff was great. Breakfast buffet was perfect.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 30, 2024
Dear Bianca,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza Guadalajara! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quite clean
Stayed 8 nights in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Yolanda,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The Riu was amazing, everything I expected and more.. the staff was friendly and always willing to assist.. the room was excellent.. would definitely stay there again and would highly recommend to friends..
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 25, 2024
Dear Brian,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

4/10 Poor

Leonel, Chula Vista

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Im sure that under normal circumstances this would be an excellent stay but as to my experience it was terrible. I booked a suite on the 37th floor and the first issue is that the pool was under construction and not available, next the construction work was incessant from 830am to about 6pm. Waking to Jackhammers and shouting construction workers was not what i had envisioned for my stay. Lastly, you have to watch every portion of your bill as they will try and charge you for everything whether you elevt yo use if or not. For instance though i self parked they tried to charge me for valet, mind you they also charged me for self park. Overall I would have been better treated at the holiday inn express next door.
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 25, 2024
Dear Leonel,Thank you for sharing your feedback with us. We are very concerned to learn of your inconveniences during your stay, as we want all of our guests to experience some care-free and safe holidays while staying with us. We pride ourselves with providing memorable times to all our guests, and your review surely does not reflect the standards of our brand and the service we strive to deliver.Your comments will be shared with our team to study to take corrective measures where necessary as we hope to have the opportunity to welcome you soon again so that we can provide a better experience.Respectfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with excellent views
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on Apr 25, 2024
Dear Edward,Thank you very much for your positive review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

6/10 Okay

kamal

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice, room was good. Check in experience was bad. Made to wait for a long time even at 3pm check in time.
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 23, 2024
Dear Kamal,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Best Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Raymond

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of Guadalajara, safe and modern.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on May 2, 2024
Dear Raymond,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

6/10 Okay

Alejandro

Liked: Staff & service
Even if I got access to their ViP, literally a hole beside the front desk with access to the kitchen where I was not able to take my glass of wine to drink on my room, nor my coffee. Very poor customer service.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Man on Apr 22, 2024
Dear Alejandro,As we pride ourselves on providing great service, we are sorry to read that your stay was not fully satisfactory and that your experience was not what you expected. Please accept our apologies for any discomfort.We have shared your feedback with our team, with the purpose of improving our services and we do hope that you will visit us again.Best Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

6/10 Okay

Robert Marc

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
AGAIN!!! THE CLEANING staff sucks. Hung up my dirty towels, without replacing old ones.. GROSS!!! Didn't replace any shampoo/ soap.... mine was empty for day and a half.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 22, 2024
Dear Robert Marc,Thank you for your feedback, Please allow us to comment that we are completely surprised by your words.We would have been delighted to be able to provide you with direct assistance during your stay through our dedicated housekeeping team, whose priority is to actively contribute to the comfort of our guests.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Raymond, Vancouver

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, always enjoy my stays here.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 22, 2024
Dear Raymond,We are thrilled to know you enjoyed your stay.Thank you very much for being our guest.Have a beautiful day, Raymond!Wishing to see you again very soon.Caring Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Fidencio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, really went out of their way to help me with my early check in. Thank you RIU.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 18, 2024
Dear Fidencio,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area, though a bit crowded most of the time - but that’s to be expected. No real complaints.
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Apr 19, 2024
Dear George,Thank you for your great review and for spending time with us at the Hotel Riu Plaza Guadalajara.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Zaida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the center
Stayed 1 night in Feb 2024
Response from Online Reputation Manager on Apr 30, 2024
Dear Zaida,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza Guadalajara! We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Miguel, Dallas

Stayed 1 night in Apr 2024

10/10 Excellent

silvia, northridge

Stayed 2 nights in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 12, 2024
Dear Jesús,Your fabulous ratings are very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We will pass on your great evaluation to our beautiful staff!Thank you very much.Wishing you a beautiful day, Jesús.Caring Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 true stars hotel
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 12, 2024
Dear Francisco,We are thrilled your time with us was good.We endeavour to go above and beyond to ensure our guests have a memorable experience. Thank you very much!Hoping you visit us again very soon, Francisco.Warmest Greetings!Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Argelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eye clean and friendly
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 12, 2024
Dear Argelia,We are delighted to read your kind remarks about our hotel. We strive to make all of our guests feel welcome and relaxed during their time with us, therefore, we are very grateful for your fantastic feedback.Thank you very much!Looking forward to your next visit.Warmest Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Luis, West Vancouver

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Luis,Thank you for taking the time to write a good review of our hotel. We sincerely hope that you will visit us again soon and we will be able to offer you another good experience. We remain with best wishes, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

J, Woodland

Liked: Cleanliness, staff & service, property conditions & facilities
I was here a week ago and gave the same ratings. Best hotel in town!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear J,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

fernando

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jose Luis, Woodland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pasamos una estancia agradable y con una vista desde nuestra habitación excelente
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on Apr 10, 2024
Apreciado Jose LuisGracias por su comentario tan gratificante.Nos sentimos muy halagados con sus palabras y, a la vez, es para nosotros un premio a nuestra labor una reseña como la suya.Solo nos queda que vuelva pronto a visitarnos.Cordialmente, Hotel Riu Plaza GuadalajaraOnline Reputation Manager

4/10 Poor

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Everything was great about the hotel until sewer odor started coming from the restroom and made its way throughout the entire room. I tried flushing the toilet and running the water on the sinks and shower, but it did not work. It got worse over night. I didn't bother to let anyone else know since we left early morning.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 9, 2024
Dear Luis,Thank you very much for choosing us and sharing your review.Nonetheless, we regret to learn of your discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

mavi

Stayed 1 night in Apr 2024

8/10 Good

Lorraine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Riu is a good hotel for sure. I would have liked one bottle of water/day. Also $30 for the breakfast buffet is expensive, especially since I am a vegetarian. Their breakfast price is fixed. I could not even get a cappuccino. I was told it's an extra cost. My room service salad arrived without Salad Dressing! I called RS several times. I asked the Front Desk to get the salad price removed from my bill. It was still on my bill at checkout and it took 45 minutes to resolve. Customer Service is what makes a hotel GREAT. All other things being equal. So Riu is not there yet.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on Apr 12, 2024
Dear Lorraine,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Melody

Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

J, Woodland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel in beautiful Guadalajara! It’s an amazing property and the service is first class!
Stayed 1 night in Mar 2024
Response from Online Reputation Manager on Apr 10, 2024
Dear J,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with many ammenities and to-do options
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza Guadalajara Online Reputation Mana on Apr 10, 2024
Dear Cesar,We really appreciate you sharing your fantastic feedback about your recent stay at our hotel.It is great to learn you were happy, our lovely staff will be informed.Thank you very much, we really look forward to welcoming you again, Cesar!Loving wishes,Hotel Riu Plaza GuadalajaraOnline Reputation Manager

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

silvia, northridge

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet and pool were a great amenity for traveling families.
Stayed 7 nights in Mar 2024