1/5 Terrible
Danielle
Traveled with family and small children
Apr 20, 2022
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Terrible terrible service! The staff in the main lobby do not know what they are doing. We waited over 30 mins to be asked if we wanted a drink, we were sat at table right in front of the bar. When the drinks came they were wrong. We ordered some food. The food came before the correct drinks came. In total we waited over one hour for our drinks. This service continued through our stay. Also we had made some changes prior to travelling to the hotel this had all been agreed by the hotel. When checking in they had no notes about this and it took a long time for them understand the changes. We were never noticed that the restaurants were very busy and we needed to book early so it was disappointing to not be able to eat out at in the hotel restaurants when we wanted to. The staff didn’t seem to know basic information, I asked reception where the gift shop was. The lady explained how to get there with a buggy and off I went straight away to find it was closed! Why not tell me that when giving me directions? House keeping was very inconsistent sometimes we would get water, sometimes they would give us enough towels, sometime they would give us toilet paper. One evening my daughter spilt a drink on the bed it soaked through. It was the evening and We were on our way out so I took the duvet and left it over the table on our balcony. I informed housekeeping when we returned at 11pm the duvet was freaking Cold outside and no had put a new one on the bed. Many more disappointments
Stayed 8 nights in Apr 2022