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Reviews of Joys Palace

5 out of 5
Joys Palace
T.B. Road, Thrissur, Kerala

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 18 reviews" "
Rating 8 - Good. 8 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 2 out of 18 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Geever Paul

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveler

Liked: Staff & service
During the past 3 or 4 years since my previous stay in the hotel, its condition and overall service have deteriorated substantially. When we checked in, several things were not working properly: the AC, TV, some appliances, etc. so that we had to endure the workers who were called in to fix them, For a double occupancy room, only one glass (for drinks) and hand towel had bee provided initially. The quality of food was not up to the mark, and breakfast wasn’t available until 7:30. Overall, not satisfactory experience.
Stayed 2 nights in Dec 2019

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Nov 2019

2/10 Terrible

JoseGeirge, DOWNINGTOWN PA

Traveled with family
Liked: Staff & service
Expedia DECEIVED ME BY SHOWING BREAKFAST IN SEARCH NOT INCLUDED while booking. Terrible. Me or my family including my wife, children and their spouse WILL NOT USE Expedia again, unless you reach out and correct the situation
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service
Decent stay in a small town, can be better
Thrissur is a smallish town with no 4 or 5 star hotel. In such a place Joy’s Palace is a decent option for short stay. I was here for work trip and first thought of booking Suite room for some working with team and better comfort. But the suite room was not upto expectations, its just 2 normal rooms connected with a door and one room converted into living room with dining table and sofa, the tv is huge though the remote was not easy to use and very limited channels anyways. I requested for a change to a superior room, which took some back and forth as I had booked online. The attitude of hotel staff in that matter could have been more friendly while dealing with this matter. The superior room was better than suite room bedroom, probably because suite is not used much hence not maintained. Food is very average, breakfast pretty standard, doesnt change much except one dish. Location is next to the big bus depot and wholesale veg market, not much to do anyways, you would need to take an auto/uber to go anywhere, but thrissur is a small town, so not a big problem. Also we were not allowed early check-in as we reached at 10, for business travelers many hotels do allow as they just need to freshen up and leave for work to come back in evening, but we just had to leave our bags and come back to the room in evening.
Stayed 1 night in Feb 2019
Response from Sheethal on Apr 7, 2019
Dear Ma'am, Namaskaram from Hotel Joys Palace, Thrissur!!! Thank you for taking time to give us a feedback based on your stay even you have faced some difficulties. We value your opinion with pleasure, and will definitely try to rectify the mistakes which was happened from our end knowingly or unknowingly. Please do visit again in Joys Palace, hope you give us the chance to make it right. Thanks and Regards, Sheethal Guest Relation Executive

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor hotel experience
Starting with good points staff is friendly but lacks training to handle customers. There were several customers frustrated by way things are handled. Upon checkin room visit revealed dirty bed sheets and blankets on the underside which they changed upon request. I had major problem during checkout as they did not arrange taxi requested previous night for airport which resulted in flight miss. The hotel manager's excuse was that we did not confirm booking. Not sure what confirmation they expected uf I called at night and asked for taxi and also requested wake up call.Also requested early breakfast to be able to get to airport which did not happen. Then called front desk sating checkout and need luggage transport. Bell boy showed up without trolley and then saw bags and went back to get it. Also front desk suggested 1 hr for airport. But their provided taxi finally when showed up late also took 2 hours. No attempt to rectify situation was made but hotel manage kept covering up for staff incompetency. No way is star-rated hotel environment. i still tipped every staff heavily since I believe in integrity more than money.
Stayed 2 nights in Dec 2018
Response from sheethal on Apr 7, 2019
Dear Ma'am, Good day to you!!! On behalf of Joys Palace, I would like to thank you for spending your time to inform us that our service did not met your expectations. We deeply regret the inconveniences and troubles caused to you during your stay with us. We will definitely work out on the improvements and attention required. I appreciate that we cannot get it right all of the time but would hope that when we make a mistake, we really try to rectify it during the guests stay, to ensure that they leave us feeling happy and relaxed. Thanks and Regards, Sheethal Guest Relation Executive

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
functional
functional business hotel in a city of limited choice
Response from sheethal on Apr 7, 2019
Dear Sir, Namaskaram from Hotel Joys Palace,Thrissur!!! First of all sorry for a very late response. Thank you so much for your review based on your stay in the year of 2017. I hope you have received a better service during your stay. Hope to see you again soon in Joys. Thanks and Regards, Sheethal Guest Relation Executive

10/10 Excellent

Philadelphian, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area.
We had occasion to see a few other hotels in the district where our friends and other family members stayed in connection with a wedding. Nothing could be compared to this one. We were able to host a number of our friends for dinner at this hotel, and everyone was pleased. The hotel manager and the staff were very attentive and cordial in ensuring our satisfaction. We were allowed to check out a little late because of our flight timing.
Response from Jain paul Front office assistant on Aug 6, 2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you enjoyed your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Good

Sasi K., Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kerala is a Joy at Joys Palace
Arrived very late. Night manager Girish was excellent dealing with 3 very tired Pax. Rest of my stay was super. All staff did their best to make our stay comfortable.
Response from General Manager on Aug 6, 2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to know about your satisfaction level with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Good

Sasi K., Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gods Own Country Onam Visit
Arrived very late but was served by Night Manager Girish. Super service. Nice Breakfast. Prompt attention given to any request. Probably stay at Joys Palace again on next trip
Response from General Manager on Aug 6, 2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you are satisfiedwith your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

10/10 Excellent

Vibhore, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant & Warm
very pleasant
Response from General Manager on Sep 12, 2016
Dear guest, Thank you very much for your wonderful review. we look forward to welcoming you back again soon. Warm Regards, Jain Paul, Guest Relations Executive

8/10 Good

DrMadhusoodanan, Trivandrum

Liked: Cleanliness, staff & service, room comfort
A good hotel with adequate facilities
Had a memorable stay with good hospitality and delicious spread of wide choices in buffet .
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read how much you enjoyed your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. we have also taken note of your suggestions and comments as well. our team will work towards it. Once again thank you for the feedback and we hope you come stay with us again here.

8/10 Good

priyanka, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
great hotel
I enjoyed my stay.. We were there for almost a week.. It s centrally located and easy to travel around town. Friendly atmosphere.
Response from General Manager on Aug 6, 2016
Dear Guest, Thanks for your valuable reply regarding our hotel. We are delighted to read about your stay with us. I have shared your feedback with our entire team at the hotel. I am certain this will serve as a source of inspiration for us in achieving higher standards of excellence. Once again thank you for the feedback and we hope you come stay with us again here.

4/10 Poor

Kiran, Dubai

Over priced hardly any facilities.
Ayurvedic massages is good, otherwise the hotel is highly overpriced with not many facilities
Response from Front office assistant on Aug 6, 2016
Dear Guest, Thanks for your valuable feedback regarding our hotel. we really regret the inconveniences caused to you. Your feedback has been shared with all our staff members and we are working towards the improvement . we hope you will have a delightful stay next time. we invite you to stay with us again here.

8/10 Good

Anja, Regensburg

Liked: Staff & service, property conditions & facilities, room comfort
zentral gelegen
für meine Bedürfnisse war das Hotel gut gelegen und angenehm. das Abendessen im Hotel war schmackhaft.
Response from Sumi Jose- Reservations on Oct 2, 2016
Dear Guest, Thanks for your valuable feedback. We are glad to hear from you that you have enjoyed your stay so much. We will share this feedback with all the department and we welcome you to come and stay with us once again and help us to serve you a much better service to you. Thanks and Regards, Sumi Jose - Reservations Co-ordinator

6/10 Okay

Verified traveler

Umfeld des Hotels ist schwierig.
Sehr freundliches und zuvorkommendes Personal. Ayurveda-Zentrum im obersten Stockwerk ist hervorragend, ebenso die angebotenen Speisen in den Restaurants.
Response from sumi Jose- Reservations on Oct 2, 2016
Dear Guest, Thanks for your valuable feedback. We are glad to know that how much you have enjoyed your stay with us. We will share this feedback with all the departments and we welcome you once again to serve you a better service from our end. Thanks and regards, Sumi Jose - Reservations Co-ordinator