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Very clean, beds were very comfortable, staff was friendly, breakfast was very good. Only down side was our room happened to face the highway and you could hear the traffic, but it wasn’t horrible, just noticeable.
Nice hotel. Great location. Close to shopping and restaurants. Rooms were updated. Gym had what I needed. Did not use the pool but it looked nice. I do wish breakfast was until 10:00 on weekends.
The Springhill suites are not that. They are a room with a 1/2 wall. The staff are zombies and unresponsive. I was there 4 nights. Absolutely no housekeeping towels or emptying of trash. When told acted as if they cared les. Breakfast bar ok but items labeled wrong. Would never stay again
Very pleasant first impression of this hotel, as it exudes a sense of quiet comfort and enjoyment starting at the entrance to the property. Check in experience was seamless and professionally handled. Decor and atmosphere of the lobby and interior corridors was exceptional. The room itself was flawlessly clean, comfortable, and well appointed. An overall outstanding experience!
They person that checked us in was rude and put a $150 dollar hold on my card for incidentals that still has not been reversed. We were not informed of the ongoing renovations and that the indoor pool was closed. There were no working ice machines on any floor and when we asked for additional towels We were told they did not have any. This was very poor service.
They are currently in the middle of renovations. However, it did not affect our stay. The rooms have new carpet, furniture and beds. The pool was out of service. but we were told we could visit the pool at the neighboring hotel. We felt that was a nice alternative instead of nothing at all. Breakfast was good too.
I chose this hotel so my Grandsons (first time coming with me) could enjoy the pool facilities. I should have been notified at the time of booking - Also, I had to scout each floor to find an ice machine and/ or one that actually worked. Also the smell from the renovations was not pleasant. They and I were disappointed all in all. I should have stayed with Holiday Inn Express.
Jacquelyn
Stayed 1 night in Jul 2023
4/10 Poor
Jason
Jul 20, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel. Pool and hot tub not available.
The hotel was excellet EXCEPT the pool was closed for "renovations" which we only found out once we arrived. Their website and hotel.com both had the pool listed as an amenity. We would have chosen a different hotel since the pool and hot tub were our main reason for choosing them.
Jason
Stayed 1 night in Jul 2023
6/10 Okay
Jacquelyn, Plantsville
Jul 18, 2023
Jacquelyn
Stayed 1 night in Jul 2023
10/10 Excellent
Karen
Jul 13, 2023
Karen
Stayed 2 nights in Jun 2023
10/10 Excellent
Richard
Traveled with family and small children, Business traveler
Only one person on. Had to wait nearly 10 minutes to check in. Not the staffer’s fault because she was away from the front desk helping another customer. At nearly $200 a night, you can afford to hire a second staff person. Also, Expedia price was around $150 plus tax. Called the hotel directly… same room … more than $225. Hmmmm.
Christine
Stayed 1 night in Jun 2023
8/10 Good
Ann
Jun 19, 2023
Ann
Stayed 2 nights in Jun 2023
10/10 Excellent
Dorothy
Jun 8, 2023
Liked: Cleanliness, staff & service
Everything
Dorothy
Stayed 1 night in Jun 2023
8/10 Good
Liliya
Jun 5, 2023
Liliya
Stayed 1 night in Jun 2023
10/10 Excellent
Esther
Jun 4, 2023
Esther
Stayed 1 night in Jun 2023
6/10 Okay
Verified traveler
Jun 1, 2023
Liked: Staff & service
The Hotel is dated and needs an upgrade. They are planning one so that is good.