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Friendly, welcoming

One of the best hotels I’ve ever stayed at. Room was excellent with an amazing Mountain View. Full amenities and top notch service. Staff goes above and beyond and are personable and friendly, even as English speaking tourists. The breakfast was delicious and a perfect mix of made to order hot dishes along with a large spread of buffet items. The best hotel in Hakuba if you want a luxurious and relaxing experience.

Very friendly and helpful staff, better English than I expected. More or less traditional ryokan, with tatami floors. The room is spacious during the day when the futons are rolled up (the staff does that for you), and the futons are very comfortable to sleep on. Breakfast included in the price of the room was excellent. Dinner was extra, but not expensive--about $25 for a first-class, elegant Japanese dinner. The staff were very helpful, even picking us up at the bus terminal (much...

Rika and Andy work well together we had a very good stay

The room was well prepared with everything needed. The projector was a fun addition for our evening entertainment. The washing machine is in not in the unit, but in the shared management building. Driving to the location was quite an adventure for us in the heavy snow condition. We were not used to driving in snow, and the roads are narrow and snowy.

The condition of the cabin is super and as described. It is super clean and have all kitchen amenities available, probably more than my own kitchen. The check in process was smooth. The host was super fast in responding to email, usually an hour. We left behind a stuffed toy and they will help us ship to our hotel in Tokyo. Excellent service, highly recommended. Will probably stay in the same place next time to Hakuba.

My friends and I spent 6 nights at Avanti Chalet during our stay in Japan. We were amazed at the quality and size of the property, I highly recommend staying here. Our hosts were very accommodating and helpful, they went out of their way to make us feel welcomed. A small update to the property description; there's two bathrooms, not one. This property easily accommodated 4 people with plenty room to spare.

Such a great cottage that had everything we needed. Super clean, warm, walking distance to the ticket booths for Iwatake and Hakuba Brew Pub! So much room and comfort. Bathroom was great, the kitchen super clean and had everything we needed. Next time we'll load up the little fridge and not have to rely on going out for dinner so much. The cabins are so nice inside. All light wood paneled and not your typical Japanese insulation; they stayed warm the whole day and night! We will be coming back...

Our stay at the Ryokan Tsuchi to Ito was nothing short of a dream. The ryokan itself is beautiful with gorgeous details and comfort in every corner. The host, Kimi, went above and beyond to make us feel welcome and cared for, and provided wonderful recommendations as we spent our days exploring Nagano. The food is absolutely exceptional, and you can tell they take great pride in the food they grow and Kimi’s mom is an incredible cook. We will never forget our stay, and enthusiastically recommend...

La Neige is a great hotel, the staff is perfect, I want to come back, the premises are beautiful, so elegant, and at a good price, there’s no onsen, but no problem, there are options a few minutes away, and the hotel have an excellent transportation service. I definitely want to come back. 5 stars

The Best Place in Hakuba! The Mahoroba property is amazing! I will stay here again! This spacious modern 2-story 3bedroom 3bathroom townhouse has all of the amenities you need to have a comfortable and relaxing stay near the major ski resorts in Hakuba. The king bed in the master bedroom was huge and super comfortable. The bathrooms are modern with Toto bidet toilets. The showers have adjustable water pressure. The living room is huge with a modern couch, stylish chaise, and reclining solo...

We absolutely loved our stay here. The staff is wonderful, kind, and very helpful for getting around Hakuba! It’s very close to Goryu and several restaurants. They also serve dinner and breakfast there if you don’t want to go out, and the food truck outside is a big plus. It was great to have a quiet accommodation near the slopes. The dry room has a spot to place your ski equipment as well.

Great staff