First impression of the hotel was good and staff polite at check-in. Bags where taken to our room by friendly staff all was good but we were a little put off by him giving us his friends phone number for taxi services despite the hotel having their own travel centre. Never had a staff member try and sell us a service for personal benefit before in any hotel I have ever stayed in. Then we noticed the room had 2 single beds. Our booking clearly showed 1 double bed. We went back to reception, they insisted they were not at fault saying a double bed meant 2 single beds. I explained the web site listed 3 options of rooms as 2 singles, 1 Double or 1 King size bed. They still said they were not at fault and could not access the English version of hotels.com so they don't know what is on the site. After my wife ( who is a Chinese national ) continued to complain they eventually gave us a room with a double bed but now we still didn't Get the room we paid for as it had no bath and no remuneration was offered. We didn't complain further As it was Valentine's Day and I didn't want more trouble to make our day even more unhappy. No one wants to go on holiday and spend money to be unhappy, that's something the hotel needs to remember.
Hotel overall was good but ring the hotel direct if can speak mandarin and clarify what room you are getting before you book.