“Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.”
“The room was great and facilities clean and well-maintained. This was our final stop along the Hadrian’s Wall Path and a welcome upgrade from campsites along the way. Good value for money and a lively restaurant nearby.”
“The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day.
We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to……
“Very helpful, friendly staff who greeted us when we dropped off our bags, before normal check in time as we were going to a wedding and returning very late. All went very smoothly and a goid breakfast freshly served the next day rounded things off nicely”
“The hotel is a bit dated. The shower was poor. The TV kept freezing (Internet tv). When there is a wedding, people kept parking in the room space.
The staff were really helpful and very accommodating.
The breakfast was tasty and plentiful”
“All the staff were so lovely & smiley! Lovely room & the entire team worked so well together that service in every area (check-in, bar, evening meal, breakfast & check-out) - was flawless.”
“With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable.”