Tynemouth Castle Tours

The towels had stains. The toilet was difficult to flush. When we asked a male receptionist if the room could be tidied he told us to leave our keys at the front desk and he would inform the cleaner, but he never did that. I had to take out my own trash and ask for a change of towels. There were toiletries enough for 1 person, not multiple if sharing a room. The only helpful persons were the female receptionist and her son. She tried to be accommodating and helpful and sort out problems. Whereas, the other receptionist staff were not helpful. That affected our stay.

Staff very informative about the hotel its history and all the amenities.Beds were sooooo comfy bedroom and bathroom lovely and clean.Bar decor was beautiful service and drinks excellent.Lovely happy birthday macaroons and note left in the room. Would stay again and recommend to other people.Ive instagrammed the room !!