Ratings based on 168 Verified Reviews

3.2 out of 5
51% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Hilo, HI

Peace in town

Posted Nov 8, 2017
Beautiful, peaceful home on the hill overlooking Hilo bay! Room was clean, bathroom was wonderfully oversized.
1 out of 5
for Everyone
by A verified traveler from uk

Hostel not hotel

Posted Oct 19, 2017
We were extremely disappointed with this accommodation. We arrived late at night, managed to check in (after calling the owners which cost us a lot due to having only our UK mobiles). The room can only be described as a very old fashioned hostel. It was old, unkept, extremely hot and noisy (we heard every word of next doors conversation). We stayed one night and booked elsewhere - this dented into our holiday money so put a cloud over the rest of our holiday. I’m not someone who travels for luxury (I’ve backpacked the world) but I do want to feel the price I’ve paid is reflective of the accommodation. This was not and we were extremely disappointed:(
3 out of 5
by A verified traveler from NYC suburbs

Minimum comfort, Beautiful grounds

Posted Sep 26, 2017
Pros: A carefully maintained house with lovely furnishings in the public rooms and a well-tended garden. You are personally hosted by the owner and father.
Cons: Air conditioning would make for a quieter and more comfortable sleep, but the units would destroy the character of the house itself.
Location: Great location five minutes drive from downtown Hilo. Top of the hill, with dramatic views of the City and the bay. You can see the airport runways.
The room we booked was too small so we upgraded to the one king bed after we arrived. A helpful host, but the property is a large house whose upstairs bedrooms--all but 1 quite small--have been developed for guests. The owner and his father are helpful and should be proud of the beautiful public rooms downstairs and the adjoining Japanese garden. Nevertheless, the rooms generally are not terribly comfortable, with the exception of the King bedroom--obviously a former Master suite for the owner. There is no air conditioning, so the windows remain open at night and nature's noises are extreme. If you are a light sleeper, you would have some difficulty. It does cool down each night by 11 p.m. or so, but the windows must still remain open for air and circulation. There would be some difficulty for timid drivers in getting to the property at the top of the hill and parking on the edge of the cliff. I was okay with it, partly because we were the only car parking there that night.
3 out of 5
by A verified traveler from Seattle

Beautiful location, but...

Posted Sep 14, 2017
Pros: Location
An attractive, older large house in a lovely hilltop location. Price was reasonable. Bed was comfortable. Pillows felt like old foam bricks. Volcano Room's furnishings were old, with the exception of a new flat screen. Bathroom was newer, with nice furnishings, but it's a voyeur's delight: It has a large picture window overlooking a grass back yard hillside with absolutely NO privacy. Flier showed glass privacy bricks, but this was obviously photo shopped. Walking distance to old town Hilo.
2 out of 5
by A verified traveler

Think Twice - forget photos

Posted Aug 17, 2017 on Hotels
Photos misleading. No one there when we wanted to check in - had to await around. Location too far away unless you have a car, vermin in room and coffee machine still had old mouldy used coffee still in it and there was no milk to have with coffee anyway. Shower Very SMALL my elbows hit walls when showering and I am of small build.
4 out of 5
for Everyone
by A verified traveler from Olive Branch, Ms

Suite Room

Posted Jul 23, 2017
Pros: view was great, convienient to town.
Cons: Coffee, towels line dried and very rough. Reminded me of growing up though and were large. Did I mention need coffee, for the price instant very much
Location: in town close to food and beach, rainbow falls really close.
check in was easy and dad took great care of us. Beautiful view from suite and for us it was nice. Suite compared to rest of rooms but dont expect your regular suite. Large room, refrig, microwave, older room with character we liked but not for everyone. No a/c but you dont need windows open and great breeze with fan will have you searching for covers by daylight. We enjoyed the place but could pressure wash deck and give coffee. No breakfast (we knew this) but coffee was instant although there was a coffee maker. We bought coffee and filters and used coffee maker. Need more than a cup of instant in the morning. We left coffee supplies for the next occupant. Overall we enjoyed the place as we like older homes with character.
3 out of 5
by Noah

Charming but not very comfortable

Posted May 31, 2017 on Hotels
This old home is charming and lovely in many ways, but lacking in comfort. The room we were in was quite large and pleasant with windows all around and a porch, and a lovely old desk. There is a fan but no air conditioner (usually it wasn't too hot but it is always very humid on the island). The bed sagged pretty badly, and worse, it had a frame which looked attractive but stuck out in such a way that I was continually banging my shins against it to the point of coming home quite bruised! The bathroom had the original old tile, which was quaint, but there was a kind of ledge you had to step over to get into it, which I was afraid would cause me to trip and fall in the middle of the night (fortunately it didn't). The view of the garden and the town and ocean spread out below was magnificent. Be prepared for the LOUD sound of coqui frogs all night long! There is a small fridge and microwave, but be aware that this is not a kitchen, there is no dishware and nowhere to wash dishes.
4 out of 5
by A verified traveler

Posted May 30, 2017 on Hotels
It was a nice enough place. It's mostly a house that has been renovated into a couple of hotel rooms. The rooms were pretty basic - nothing really to complain about, but nothing to rave about either. The staff was very warm and welcoming when I saw them, but also not really around. Overall, it was fine.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
2 out of 5
by A verified traveler from Illinois

view okay, hard-to-find, poor parking not B&B

Posted Apr 10, 2017 on Orbitz
Pros: It’s best quality was that it was the view
Cons: . It’s worse quality was its lack of hospitality, communications, and amenities it did not even have a hairdryer.
Location: Drive to the beach and see the sand.
Good views through dirty cracked window. Surface very clean two black roach like bugs the 1st day. No hospitality no food no breakfast pots and pans. Very poor dangerous parking on the side of the hill. Advertise by Orbitz as bed-and-breakfast no breakfast at all. I never saw the owners. 15+ - phone calls seeking details got one returned call. Owner text he would not be there to greet but the text message arrived more than 30 minutes after our arrival. His 70-year-old father greeted did the best he could which was inadequate. He did not shows how to open a hidden pocket door to the bathroom. The home has 5 bedrooms added on and converted to apartments. The home is a full story walk from parking and a two-story walk up to the room. I originally planned 3 nights and canceled 1 and left early. The home is about 10 miles from the beach through questionable part of town. 2 packets of instant coffee were provided with a small coffee maker. The coffee had nondairy creamer mixed in without options and was the worst I’ve had a long time. It’s best quality was the view. It’s worse quality was its lack of hospitality, communications, and amenities it did not even have a hairdryer.